Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$120K - $145K *

Shape complex, cross-functional programs that drive enterprise transformation, focusing on Customer Data Platform implementation and AI initiatives. Collaborate with diverse teams to ensure strategic...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$90K - $180K *

Advance your career by driving Global Logistics initiatives in cross-border transportation. Collaborate with diverse teams to translate operational needs into scalable solutions, ensuring compliance a...

Bentonville, ARRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Execute project management strategies to drive research initiatives, ensuring effective collaboration and communication across teams. Manage project life cycles, optimize processes, and enhance outcom...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $150K *

Create impactful marketing campaigns that drive growth in the Higher Education sector by collaborating across teams to develop cohesive strategies, optimize multi-channel outreach, and measure success...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $149K *

Unlock potential by leading database operations across Oracle, SQL Server, and cloud platforms. Drive modernization and security compliance while ensuring high availability and operational excellence...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$64K - $120K *

Engage with clients to understand their business needs and risk management strategies. Drive revenue growth by coordinating coverage, servicing accounts, and ensuring high-quality client interactions...

Anchorage, AKRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of laboratory informatics by leading technical delivery and customer engagements. Collaborate with cross-functional teams to optimize solutions, enhance customer experience, and drive...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Transform the go-to-market strategy by owning and optimizing HubSpot systems, ensuring seamless integration across Marketing, Sales, and Customer Success to drive measurable business impact and enhanc...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $140K *

Shape the future of technology solutions as a Systems Administrator, ensuring optimal performance of complex software systems and network infrastructures for critical operations while leading and enha...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Empower project success through effective coordination and communication, ensuring client satisfaction and project completion on time and within budget. Be a key player in managing diverse teams and r...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform your career by managing end-to-end construction projects, ensuring timely and budget-friendly delivery while collaborating with diverse teams to enhance operational efficiency and drive grow...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Transform financial operations by supporting ERP implementation, analyzing business processes, and ensuring seamless integration across multiple workstreams. Collaborate with teams to enhance system f...

Washington, DCRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $120K *

Lead the charge in driving growth and performance of Cloud Technical Account Management, overseeing a team to enhance service delivery, manage financial metrics, and partner with sales for customer su...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$161K - $218K *

Join a team that's redefining cybersecurity by leading the architecture and integration of Zero Trust solutions for crucial defense initiatives, collaborating with cross-functional teams to deliver st...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $100K *

Elevate your career by leading cross-functional projects, ensuring timely deliverables and driving process improvements through collaboration and expert project management methodologies...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $280K *

Elevate AI and autonomy technologies from concept to production-ready solutions. Collaborate across teams to drive commercialization and product strategy while ensuring effective implementation and in...

Lone Tree, CORemote

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock your potential as a Senior DevSecOps Engineer, driving operational excellence in Linux and DB2 administration. Collaborate across teams to enhance application performance and security in a full...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $195K *

Champion innovative automation solutions by analyzing and documenting business processes. Collaborate with cross-functional teams to optimize workflows and deliver high-quality RPA implementations tha...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$99K - $149K *

Empower your creativity by leading social-first content production for a global tech brand. Collaborate across teams to craft engaging visuals and narratives that resonate with audiences, driving impa...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to lead Agile software development for federal healthcare modernization. Oversee project lifecycles, ensuring alignment with objectives and budgets while collaborating with cross-f...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$296K - $453K *

Drive innovation in AI deployment by leading model performance strategy, optimizing autonomous driving systems, and managing diverse teams to enhance inference quality. Shape technical direction while...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Join a team that's dedicated to providing top-notch IT support across multiple operating companies. As an IT Technical Analyst, you will troubleshoot technical issues, collaborate with local IT teams...

Mclean, VARemote

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Lead the charge in managing complex IT projects for federal healthcare modernization. Oversee Agile teams, drive delivery, and ensure alignment with program objectives in a dynamic, fully remote envir...

Tampa, FLRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Transform business development in C4ISR systems by driving growth strategies, fostering customer relationships, and identifying new opportunities to enhance mission capabilities for warfighters across...

San Diego, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that's dedicated to developing talent planning and performance management solutions, enhancing workforce engagement and effectiveness through innovative programs and tools in collaboration...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.