Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$95K - $115K *

Drive service excellence by leading a team of Supervisors and Technicians, enhancing technical support, and implementing continuous improvement initiatives to optimize performance and customer satisfa...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$90K - $110K *

Join a team that's transforming higher education through technical modernization, leveraging your expertise in Colleague solutions to guide clients in successful migrations to cloud-based systems, enh...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$138K - $173K *

Join a team that's transforming manufacturing through digital solutions. Lead cross-functional initiatives, drive process improvements, and ensure seamless integration of technology to enhance operati...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Partner with us to lead technical service delivery for complex accounts, guiding solution design and lifecycle management. Build strong relationships with stakeholders, ensuring strategic alignment an...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$131K - $243K *

Lead the charge in managing industrial development initiatives, ensuring compliance with international regulations while fostering relationships with global partners. Oversee program implementation, b...

Florida, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Elevate operational excellence and quality management by leading process improvements, ensuring compliance, and fostering a patient-first culture. Oversee a dedicated team to enhance quality systems a...

Ontario, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$71K - $108K *

Drive customer success by managing technical relationships and advocating for best practices in public cloud environments. Leverage your expertise to enhance customer experiences and ensure alignment...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $215K *

Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform product security by leading strategy, conducting threat modeling, and collaborating across teams to ensure secure design and compliance. Drive innovation in security practices while mentorin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $94K *

Unlock potential by joining a dynamic team that supports military transitions into civilian roles. Gain hands-on experience in IT project management while collaborating with industry leaders to enhanc...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Deliver impactful commercial proposals by integrating technical insights, pricing models, and client requirements. Collaborate across teams to ensure precision and clarity in complex project pursuits...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Take ownership of complex proposal development, integrating technical and commercial insights to create compelling client-facing documents. Collaborate across teams to ensure precision and clarity in...

Akron, OHRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $185K *

Grow your career with an innovative team shaping data engineering through AI. Lead and mentor skilled engineers, design robust data pipelines, and drive industry-best practices for a data-driven futur...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $165K *

Lead the commissioning of critical facilities by managing project life cycles, collaborating with diverse teams, and ensuring compliance with specifications. Drive project success through effective co...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Manage the end-to-end SIT testing strategy, leading QA teams and ensuring quality across projects. Collaborate with stakeholders to develop test plans, oversee execution, and drive continuous improvem...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$90K - $110K *

Join a team that's redefining change management in healthcare. Support the adoption of innovative informatics solutions, ensuring seamless transitions and user readiness across the Veterans Health Adm...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $150K *

Shape the future of healthcare connectivity by leading product strategy and delivery for advanced imaging solutions. Leverage your expertise in DICOM, FHIR, and cloud technologies to drive innovation...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $110K *

Lead the charge in ensuring an exceptional client experience by bridging communication between internal teams and clients, fostering strong relationships, and proactively addressing client needs while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Innovate and enhance platform operations as a technical expert, driving implementation and administration of HaloPSA. Collaborate with teams to streamline processes, improve visibility, and ensure sea...

Napa, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform complex enterprise technology programs by leading cloud, data, and analytics initiatives. Collaborate with cross-functional teams to deliver best-in-class project outcomes using Agile method...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $105K *

Unlock potential by leading dealer activations and training, ensuring seamless onboarding and operational success. Collaborate with teams to drive adoption, enhance workflows, and deliver value quickl...

Boston, MARemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in defining and executing a comprehensive value stream vision, driving cross-industry adoption through innovative workflows and AI-enabled experiences, while collaborating with industr...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$73K - $102K *

Transform ERP solutions by customizing modules, integrating features, and ensuring compliance. Collaborate with stakeholders to gather requirements and enhance system performance while maintaining doc...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive growth and retention for a defined portfolio of enterprise accounts, ensuring proactive renewals and identifying expansion opportunities. Collaborate with stakeholders to enhance customer value...

Arlington, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.