Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$93K - $114K *

Inspire a team of HVAC technicians in optimizing systems for data centers. This leadership role drives operational excellence, ensuring seamless maintenance and customer satisfaction in a highly techn...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Empower your career as you lead a skilled HVAC team focused on data centers, ensuring their operational excellence. Oversee maintenance and optimize systems for peak performance, while fostering safet...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Lead a driven team of HVAC technicians managing data center systems. Ensure optimal performance, mentor staff, and uphold service excellence while innovating solutions in a fast-paced, high-demand env...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Drive a team of HVAC technicians, ensuring peak performance of data center systems. Oversee installations, maintenance, and compliance while enhancing customer satisfaction and operational efficiency...

Georgia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Take ownership of HVAC system operations in data centers, leading a team of technicians to ensure optimal performance, maintenance, and compliance with industry standards, while prioritizing safety an...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $246K *

Lead cross-functional teams to deliver innovative CSP offerings, focusing on compute, storage, and GPU products. Utilize senior project management skills to ensure timely and budget-compliant executio...

Morrisville, NCRemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $155K *

Lead the customer journey from agreement to go-live, managing implementations and migrations. Drive cross-functional coordination, maintain delivery standards, and ensure successful project outcomes i...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Champion the successful delivery of complex projects, guiding financial institutions in adopting innovative loan origination software. Manage timelines, risks, and stakeholder expectations to ensure p...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in transforming legacy messaging solutions to modern Google technologies. Utilize your expertise in Google Workspace migrations and project management to drive successful deployments a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $150K *

Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...

Clearwater, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...

Arkansas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $150K *

Unlock potential by providing expert operational support for Windows environments. Manage complex incidents, ensure service availability, and collaborate across teams to enhance customer experiences i...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$250K - $350K *

Unlock potential by serving as a strategic advisor to executives, guiding organizations in workplace transformation, technology modernization, and data-driven strategies to enhance productivity and op...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $125K *

Champion a dynamic Support Desk team, optimizing operations and enhancing service quality. Lead initiatives to improve customer experience while managing ticketing systems and driving continuous impro...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$115K - $125K *

Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Champion project success by leading Microsoft D365 implementations and website development. Collaborate with cross-functional teams to ensure compliance and deliver high-quality results while managing...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $158K *

Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $105K *

Lead a team in monitoring and compliance, ensuring quality oversight and analysis of grant programs. Drive performance management, deliver technical guidance, and support continuous improvement initia...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $169K *

Join a team that's dedicated to delivering high-quality software solutions. Lead and support agile delivery processes while forging strong relationships with clients and internal teams to ensure proje...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading the deployment and support of cutting-edge robotic solutions. Manage logistics, field operations, and service excellence while ensuring safety and compliance across diverse...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Unlock your potential as a Technical Project Manager, driving software delivery timelines and ensuring seamless project execution with engineering and product teams. Foster strong stakeholder relation...

Toronto, ONRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career with a strategic leadership role overseeing project delivery, resource allocation, and operational governance across multiple implementations to ensure customer success and high-perfo...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$71K - $118K *

Transform security operations by providing expert support and troubleshooting for network monitoring systems. Collaborate with teams to enhance service delivery and ensure seamless operations for gove...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.