Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$200K - $300K *

Develop strategic customer relationships, drive retention and expansion for complex accounts, and collaborate across teams to ensure customer success and satisfaction. Build trust with C-suite stakeho...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$116K - $170K *

Join a dynamic team to drive the planning and execution of PLC updates, ensuring seamless operations across automated warehouse sites while coordinating with cross-functional partners and enhancing de...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Shape the future of organizational learning by developing and delivering impactful training programs. This role ensures effective curriculum management, facilitates diverse training sessions, and main...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in optimizing and configuring the Workday platform, enhancing HR operations through expert management of Core HCM, Absence, and Time Tracking. Collaborate cross-functionally to drive s...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Advance program success by leading contract performance, managing risks, and ensuring compliance across multiple task orders while engaging with key stakeholders and overseeing subcontractor performan...

Washington, DCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $115K *

Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$232K - $319K *

Accelerate progress at the forefront of cybersecurity by leading a dynamic team of Solutions Engineers. Drive partner engagement, foster relationships, and execute strategic initiatives to enhance per...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's pioneering preconstruction efforts by leading front-end project planning, cost development, and schedule creation. Collaborate with cross-functional teams to ensure project success...

Dallas, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$143K - $286K *

Shape the future of logistics by leading product strategy and execution. Drive innovation in delivery optimization, collaborating with cross-functional teams to enhance customer experience and operati...

Sunnyvale, CARemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$92K - $179K *

Join our team to provide advanced application support for WMS and ERP systems, ensuring operational stability. Collaborate with cross-functional teams to troubleshoot, manage escalations, and improve...

Dallas, TXRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Drive the development of AI-native solutions, designing robust agentic systems and workflows while closely collaborating with SMEs to enhance real user value through effective feedback mechanisms and...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in VDC delivery across a regional portfolio of commercial construction projects. Set execution standards, manage a team of VDC professionals, and ensure field-relevant results while fo...

Henderson, NVRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$145K - $152K *

Champion program excellence by leading complex federal initiatives, managing multidisciplinary teams, and fostering strong stakeholder relationships to ensure successful delivery and client satisfacti...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $160K *

Lead the charge in managing multi-vendor coordination and cross-team delivery of patient-generated health data applications, ensuring alignment of technical execution with program goals to achieve imp...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Transform product strategy by leading impactful initiatives that enhance user experience and drive growth. Collaborate with cross-functional teams to deliver innovative solutions that delight customer...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $198K *

Lead the transformation of 1LMX product solutions across the enterprise, collaborating with stakeholders to align capabilities with business needs, manage risks, and ensure successful deployment while...

Three Rivers, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock potential by designing and delivering innovative learning experiences that align with strategic objectives. Analyze data to refine educational content and facilitate impactful training, fosteri...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $126K *

Advance your career by managing cross-functional projects to achieve strategic objectives. Oversee the full project life cycle, ensuring quality deliverables and effective communication with stakehold...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion seamless communication by managing VoIP and telephony systems, ensuring optimal performance and user satisfaction. Collaborate across departments to analyze data, enhance workflows, and uphol...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$148K - $263K *

Drive the design and implementation of AI-First operational environments, architecting resilient multi-cloud networks and building autonomous orchestration layers to enhance security and efficiency ac...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $104K *

Collaborate effectively with project teams to manage workflows, deliverables, and communications, ensuring high-quality execution across all project phases in commercial and critical environments...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Champion financial planning excellence by managing Workday Adaptive Planning as the primary administrator, enhancing data accuracy, reducing manual processes, and collaborating with key stakeholders f...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$99K - $149K *

Shape the future of digital recruitment by leading the implementation of innovative solutions. Collaborate with clients to optimize career sites, ensuring seamless integration and enhanced user experi...

Seattle, WARemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$160K - $180K *

Lead the charge in enhancing cybersecurity and IT programs across compliance, cloud, and application security. Collaborate with teams to implement secure practices in a hands-on role while driving ini...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $240K *

Lead the development of innovative software solutions while mentoring a talented engineering team. Collaborate with cross-functional partners to enhance product quality and drive strategic vendor rela...

Georgia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.