Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$122K - $158K *

Join us to elevate cutting-edge HPC and GenAI solutions through hands-on deployment, configuration, and optimization of GPU-accelerated systems, while collaborating with enterprise customers across th...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team to lead change initiatives, facilitating workshops and coaching leaders to drive successful adoption of change strategies across all phases of implementation, ensuring sustainable...

Austin, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$182K - $198K *

Build and lead a robust Service Management Office to enhance IT operations, ensuring effective governance, accountability, and continuous improvement across a complex 24x7 environment, while fostering...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...

Dallas, TXRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Manage financial close processes and reporting for external audits, ensuring compliance with US GAAP and IFRS. Collaborate across teams to provide insights and support for Joint Venture accounting and...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Unlock potential by joining a dynamic team focused on delivering digital transformation solutions in capital improvement programs, leveraging technology to enhance efficiency and decision-making...

Germantown, MDRemote

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$70K - $130K *

Lead and execute multiple medium-scale projects by collaborating with stakeholders to deliver effective solutions, manage budgets, and foster team development while ensuring alignment with organizatio...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$135K - $180K *

Lead the charge in managing complex projects with cross-functional teams to ensure client success and delivery excellence through strategic oversight, financial control, and collaborative governance...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$145K - $193K *

Lead a dynamic team of technical experts to design and deliver innovative consulting services and educational programs, ensuring alignment with evolving product strategies and maintaining high standar...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$250K - $250K+*

Empower government projects as an OpenText Application Workflow SME, leveraging your extensive ECM expertise to enhance workflows and guide implementation best practices in a hybrid role with occasion...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Staffing

$102K - $142K *

Transform Salesforce systems by enhancing integrations and configurations. Collaborate with a dynamic team to support professional services and streamline project management, ensuring seamless operati...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $160K *

Drive strategic enterprise sales initiatives, fostering partnerships and expanding client relationships while achieving revenue targets through innovative solutions and compelling presentations...

Denver, CORemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive operational excellence by developing and maintaining standards, ensuring consistency across markets, and collaborating with cross-functional teams to enhance processes and documentation for opti...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Take ownership of client relationships and project success by managing engagements with multiple clients. Leverage resources, oversee budgets, and ensure adherence to best practices to deliver excepti...

Austin, TXRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $185K *

Elevate project success by leading commissioning efforts, managing field teams, and ensuring timely execution of complex projects. Utilize advanced decision-making and client interaction skills to dri...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$111K - $206K *

Lead cross-functional teams to develop and manage integrated program schedules, ensuring effective execution and performance through Earned Value Management and critical path analysis. Drive collabora...

Fort Worth, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $135K *

Shape the future of project management by leading diverse teams to deliver impactful software solutions. Oversee project lifecycles, manage budgets, and ensure quality while fostering collaboration ac...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $135K *

Lead the strategic planning and execution of complex programs across multiple teams, ensuring alignment with business priorities and effective risk management. Drive delivery improvements and maintain...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$118K - $196K *

Deliver optimized Workday solutions through assessments, deployments, and client engagements. Lead design sessions, streamline processes, and enhance customer satisfaction in a collaborative and innov...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$142K - $203K *

Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Pioneer innovative eDiscovery solutions by managing complex projects, collaborating with legal teams, and mentoring staff. Ensure quality deliverables while exceeding client expectations through exper...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $125K *

Advance your career by coordinating healthcare technology integration across multiple VA sites. Leverage your project management skills to support the Federal Electronic Health Record Modernization pr...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$83K - $127K *

Lead a team to deliver remote support services, ensuring compliance and process improvement while managing budgets and fostering collaboration across functions to enhance customer satisfaction and ope...

Corvallis, ORRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.