Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$80K - $95K *

Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $116K *

Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $170K *

Lead the charge in delivering high-impact project management services, overseeing a remote PMO team to ensure alignment with organizational goals, while driving stakeholder communication and adapting...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential by leading ServiceNow initiatives, driving innovation while managing projects and collaborating on demos to enhance customer solutions. Engage with teams to ensure alignment with...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower a high-performing team by leading technical support operations, ensuring exceptional customer service, and driving process improvements in a dynamic environment. Your leadership will enhance t...

Montreal, QCRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform your career by leading a dynamic team in enterprise application integrations. Drive strategy, development, and governance while enhancing connectivity across various platforms. Foster techni...

Richmond Hill, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $128K *

Lead the charge in designing and managing Virtual Desktop Infrastructure, ensuring optimal performance and security. Play a key role in troubleshooting, capacity planning, and implementing vital infra...

Key West, FLRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $160K *

Inspire exceptional customer service as a hands-on leader, optimizing support processes and enhancing team performance. Drive measurable improvements in customer satisfaction and employee engagement t...

Oxnard, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $208K *

Lead the charge in transforming data center network designs into seamless execution. Drive end-to-end delivery of infrastructure projects, ensuring timely and efficient deployment across multiple site...

Colorado, USRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive the execution of comprehensive security programs, overseeing multiple teams to enhance vulnerability management, incident response, and cross-functional partnerships, while aligning with strateg...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$83K - $125K *

Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$135K *

Elevate client success by leading innovative training programs that enhance learning experiences. Drive product adoption and satisfaction through tailored onboarding and ongoing education, ensuring cl...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Innovate within a dynamic team to automate and streamline Windows deployment, utilizing your expertise in scripting and system integration to enhance operational efficiency for a federal client...

Raleigh, NCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $120K *

Join a dynamic team as you oversee IT operations, user lifecycle management, and security for a growing organization. This hands-on role allows you to set standards and processes while serving as the...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$94K - $138K *

Lead the charge in enhancing enterprise application services, ensuring secure, reliable, and client-centered solutions. Collaborate across teams to align technology with institutional priorities and d...

New Westminster, BCRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$115K - $140K *

Oversee large-scale industrial automation projects from concept to commissioning. Lead cross-functional teams, ensuring timely delivery, budget adherence, and quality standards while mentoring future...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $138K *

Manage complex data center deployment projects, ensuring timely delivery and alignment among stakeholders. Oversee planning, execution, and closeout while maintaining budget and risk controls in fast...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $180K *

Pioneer innovative solutions as a Senior Manager in Deployed Engineering, leading hands-on deployments and building a high-performing team. Collaborate closely with customers and internal teams to dri...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$136K - $225K *

Transform your career by leading complex delivery initiatives that enhance enterprise transformation and Agile adoption, ensuring alignment across technology and business teams for high-quality outcom...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Elevate project management excellence by delivering best practices in IT systems integration and infrastructure analysis, ensuring compliance with security standards while supporting the Department of...

Colorado, USRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Shape the future of AI integration by leading complex projects, bridging technical teams and leadership. Drive Agile methodologies, manage risks, and ensure timely deliverables in a dynamic environmen...

Virginia, USRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing IT configuration management practices to enhance service lifecycle support, ensuring accuracy of configuration items and improving operational efficiency across enterpris...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $140K *

Lead the charge in managing complex IT projects, ensuring timely delivery and exceptional service. Collaborate with teams and stakeholders to drive successful outcomes while adhering to project manage...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.