Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$115K - $135K *

Lead the charge in driving new business opportunities and managing territory expansion. Build trusted relationships with key decision-makers while executing partner-led initiatives and coordinating a...

Portland, ORRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $135K *

Accelerate your career by driving new business and expansion in a dynamic territory. Leverage partner relationships and data-driven strategies to build a robust pipeline, conduct impactful training, a...

Seattle, WARemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $149K *

Lead project management initiatives within the MSSP business, driving product transitions and strategic programs. Collaborate cross-functionally to ensure timely delivery and quality outcomes while fo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $122K *

Empower a dynamic team by supervising Tier I Knowledge Center agents, managing performance, and optimizing user support processes. Drive operational excellence while enhancing efficiency, ensuring hig...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to optimizing healthcare delivery through strategic leadership in Utilization Management. Drive excellence in clinical care and operational outcomes while ensuring complia...

Englewood, CORemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Empower the deployment of Siemens Teamcenter across complex PLM environments. In this hands-on role, you'll lead installation, configuration, and administration, ensuring reliable practices and troubl...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$106K - $159K *

Help us build and innovate workforce AI platforms, integrating advanced systems and analytics to enable seamless AI adoption and enhance productivity across the enterprise. Drive measurable impact and...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $140K *

Join a team that's driving project success by leading technical initiatives, resolving complex challenges, and aligning outcomes with client objectives. Your expertise will enhance profitability and o...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive complex project implementations by leading cross-functional teams, managing deliverables, and ensuring compliance. Leverage Salesforce expertise to optimize processes and foster client relations...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Grow your career with a dynamic team focused on health and safety compliance. Lead initiatives across facilities, manage risks, and foster a culture of safety while collaborating with diverse teams to...

Dallas, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Engage in leading a diverse technical team to drive innovative engineering solutions, ensuring alignment with business objectives while fostering a culture of collaboration, continuous learning, and t...

Warren, MIRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform client engagement by leading diverse teams to deliver high-quality projects. Drive business development through strong client relationships and oversee technical delivery, ensuring complianc...

Chicago, ILRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$91K - $110K *

Elevate employee benefits by designing and managing comprehensive health, welfare, and retirement programs. Collaborate with stakeholders to ensure compliance, optimize costs, and enhance coworker exp...

Illinois, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the design and implementation of Active Directory and Azure AD solutions, ensuring seamless integration and security across platforms. Collaborate with a dedicated team to enhance identity manage...

Chicago, ILRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$84K - $89K *

Join a team that's dedicated to delivering exceptional technical support for complex platform and integration issues. Collaborate with cross-functional teams to resolve escalated cases, enhance custom...

Ontario, CARemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate your career by leading complex data center projects, ensuring seamless coordination, budget management, and innovative design implementation while collaborating with diverse cross-functional t...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$145K - $160K *

Accelerate product development by managing the software lifecycle, collaborating with cross-functional teams, and driving strategic initiatives to enhance user experience and meet stakeholder needs...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$175K - $190K *

Lead the charge in managing the software development lifecycle for innovative products, leveraging low-code platforms to enhance user experience and drive strategic initiatives across cross-functional...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Explore the forefront of cybersecurity as you enhance identity management capabilities, ensuring secure access and regulatory compliance. Collaborate with teams to address complex issues and contribut...

Davenport, IARemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$170K - $175K *

Drive the growth and operational excellence of a national mobile maintenance business, ensuring high-quality service delivery and effective team management across multiple markets while optimizing fin...

Charlotte, NCRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Pioneer innovative solutions by leading complex transformation programs. Manage multi-million dollar budgets and drive effective program delivery, ensuring governance and seamless transitions across d...

Quebec, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Champion the development and maintenance of applications, ensuring optimal performance and integration. Collaborate with teams to enhance functionality, support data management, and implement innovati...

New Mexico, USRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $190K *

Lead the charge in shaping data platform strategies and governance, driving innovative solutions and team development. Collaborate with partners to enhance AI readiness and ensure successful technical...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $145K *

Lead the charge in providing technical oversight and mentorship for a Systems Administration team, ensuring the security, performance, and availability of critical enterprise IT infrastructure while r...

Washington DC, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$122K - $174K *

Unlock your potential as you drive the deployment of cutting-edge networking solutions, ensuring exceptional service delivery and customer satisfaction through expert collaboration and proactive issue...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.