Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $160K *

Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...

Ottawa, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to advanced support for industrial control systems. As a key escalation point, you'll tackle complex issues, drive system stability, and mentor junior staff in a dynamic 2...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$83K - $118K *

Unlock your potential by leading complex IT/SaaS projects, driving execution, and enhancing business processes. Collaborate with diverse teams to ensure project success while utilizing Agile methodolo...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Optimize the design and operation of a mission-critical control center, ensuring compliance and operational excellence through effective team leadership, innovative technologies, and strategic partner...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$132K - $150K *

Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform enterprise IT projects by leading cloud migration and infrastructure modernization initiatives. Drive cross-functional collaboration, manage project lifecycles, and ensure alignment with str...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$147K - $211K *

Join as a senior engineer to design and manage enterprise Cloud Desktop solutions like Windows 365 and Azure Virtual Desktop, ensuring seamless, secure, and performant desktop experiences across varie...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Unlock potential by managing complex IT projects, ensuring timely completion and customer satisfaction through data analysis and effective communication across teams...

Texas, USRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$114K - $190K *

Lead the charge in crafting target-state architecture that integrates business processes, applications, and data. Your role will shape enterprise transformation while ensuring alignment with strategic...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$74K - $125K *

Accelerate progress at a federal agency by managing platform enablement and customer solutions. Lead training, technical support, and cross-team collaboration to enhance data analytics and AI capabili...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$114K - $190K *

Drive the Integrated Operations Center, overseeing cybersecurity operations, fraud defense, and incident management. Lead cross-functional teams to enhance threat detection, operational resilience, an...

Lancaster, PARemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$190K - $225K *

Join a team that's dedicated to shaping the future of identity management by leading security strategies, architecting robust solutions, and optimizing user access processes in a dynamic, tech-driven...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by spearheading innovative educational programs and scientific content development. You'll leverage your expertise in grant writing and medical writing while collaborating with health...

Florida, USRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$135K - $150K *

Advance your career by leading complex enterprise implementations, driving customer adoption, and ensuring measurable value realization. Collaborate with cross-functional teams to operationalize solut...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$111K - $145K *

Lead transformative IT projects from inception to completion, ensuring timely delivery and budget adherence. Collaborate across departments to translate business needs into actionable plans while mana...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $135K *

Help us drive project success by leading teams in enhancing product areas, managing budgets, and ensuring quality delivery. Collaborate across departments to achieve project goals while navigating ris...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $135K *

Lead the charge in driving strategic project delivery across multiple squads, ensuring alignment with business priorities and effective communication among stakeholders. Utilize program management exp...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Elevate our Endpoint Management capabilities by driving product vision, collaborating with teams, and delivering high-impact features that enhance usability and efficiency for IT professionals across...

Texas, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$178K - $225K *

Join us to shape the future of enterprise mobility and endpoint security. In this hands-on role, you'll design, integrate, and enhance Microsoft Intune within a multi-partner environment, ensuring sec...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $175K *

Unlock potential by leading AI deployments that transform customer experiences. Collaborate with cross-functional teams to ensure projects deliver real business outcomes. Take charge of planning, exec...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $149K *

Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$96K - $148K *

Unlock potential by managing configuration data integrity and processes. Collaborate with teams to design workflows in ServiceNow, ensuring accurate configuration management while driving continuous i...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by leading architecture in sales and implementations. Collaborate with clients and teams to drive technical excellence, enhance projects, and innovate solutions across multiple platfo...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.