Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$150K - $190K *

Lead the strategic oversight and coordination of mission-critical MEP systems throughout design, procurement, construction, and commissioning phases, ensuring successful project delivery and adherence...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$105K - $120K *

Elevate project management excellence by leading a dynamic team, ensuring high-quality execution across flagship accounts, and driving operational efficiency through strategic oversight and collaborat...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by providing strategic technology leadership to clients, translating business needs into actionable technology roadmaps and budgets. Collaborate with executives to enhance productivit...

British Columbia, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Take ownership of IT operations by building support infrastructure, managing vendor relations, and ensuring seamless tech experiences across teams. Collaborate closely with security teams to maintain...

Brooklyn, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $190K *

Lead and mentor a team of Program Managers to drive strategic data center builds, ensuring seamless execution and stakeholder alignment while navigating complex infrastructure challenges in a high-gro...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$80K - $100K *

Unlock potential by leading a dynamic team of developers to deliver high-quality software solutions, collaborating with stakeholders, and driving strategic project initiatives while fostering a cultur...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$71K - $96K *

Optimize technical documentation processes for the Solid Rocket Motor program, ensuring accuracy and compliance. Collaborate with engineering teams to gather data, maintain product information, and pr...

Huntsville, ALRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$135K - $155K *

Oversee complex project delivery, ensuring alignment with client goals and financial control. Lead cross-functional teams, manage risks, and drive proactive actions for successful outcomes using estab...

Toronto, ONRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$148K - $193K *

Join a dynamic team as a Program Manager, leading complex projects from inception to completion. Collaborate with diverse stakeholders, manage resources, and drive innovation while ensuring client sat...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$120K - $150K *

Shape the future of specialized federal projects by managing product delivery from inception to completion, ensuring alignment with organizational goals, budgets, and schedules while leading cross-fun...

Alexandria, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $200K *

Lead the charge in vulnerability management, driving remediation efforts and enhancing security across cloud environments. Collaborate with cross-functional teams to reduce risks and improve operation...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$184K - $345K *

Champion advanced GPU and AI networking deployments, leading a dynamic team to operationalize cutting-edge technologies. Drive customer-focused solutions while mentoring engineers and managing complex...

RemoteRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Optimize CI/CD pipelines and improve Azure infrastructure to enhance deployment and observability. Collaborate with teams, addressing performance issues while deploying critical products that elevate...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $155K *

Manage multi-site office operations, ensuring efficiency, safety, and a positive environment. Lead staff, oversee vendor relationships, and implement workplace improvements while supporting a collabor...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...

La Plata, MDRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the technology vision and strategy, driving innovation and operational excellence across infrastructure, applications, and cybersecurity while fostering a culture of service and continuous improv...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$154K - $180K *

Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$124K - $155K *

Elevate project success by leading a PMO team focused on public sector initiatives. Ensure process adherence, foster talent, and optimize project execution through strong collaboration and innovative...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in construction quality management for a large-scale data center portfolio. Drive the establishment of quality standards, ensure compliance, and oversee a dedicated team of Site Qualit...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in driving organizational change management for complex life sciences transformation programs, focusing on CRM implementations. Own change strategies, client engagement, and capacity b...

Pennsylvania, USRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$59K - $106K *

Champion the administration of Azure Virtual Desktop environments, ensuring optimal performance and security. Collaborate with teams to support M365 platforms and provide technical guidance, enhancing...

Suffolk, VARemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$159K - $215K *

Take ownership of Windows endpoint reliability and lifecycle management. Enhance provisioning, patching, and automation while collaborating with cross-functional teams to drive improvements and mentor...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $170K *

Lead the charge in enhancing Windows endpoint reliability and automation. Collaborate with cross-functional teams to implement best practices, mentor peers, and drive improvements in application deliv...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $160K *

Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...

Ottawa, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.