Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $150K *

Lead the strategy and execution of marketing programs to enhance member experience throughout their journey, ensuring clear communication and engagement across all touchpoints while collaborating with...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $215K *

Join a dynamic team to manage technology partner relationships, ensuring integration health and driving revenue growth. Collaborate with engineering and commercial teams to resolve issues and optimize...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Manage customer success, implementation, and support to drive retention and expansion. Own metrics, diagnose churn, and enhance onboarding. Lead a team to create a seamless customer journey and ensure...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform the agent experience by leading strategy across recruitment, onboarding, and ongoing support. Drive engagement and success through cohesive learning and development initiatives, ensuring age...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $130K *

Join a team that's driving impactful change as a Customer Success Manager. You'll lead the onboarding and adoption of our AI-powered solution in the US, fostering strong partnerships and ensuring succ...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock customer success by managing relationships and optimizing the Goby platform. Collaborate with teams to enhance service delivery, drive value creation, and support clients in achieving their sus...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Empower Customer Success by driving strategy and data insights to enhance customer outcomes. Collaborate with cross-functional teams to optimize processes, support growth, and ensure exceptional custo...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $115K *

Build strong client partnerships and drive growth by managing a portfolio of mid-sized employers. Collaborate cross-functionally to enhance engagement, retention, and revenue while delivering data-dri...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $85K *

Grow your career with a dynamic team focused on client success, managing relationships, and delivering tailored solutions. Drive satisfaction and retention while collaborating across departments to en...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join us to deepen strategic partnerships and drive revenue growth through collaboration. You'll enhance G2's influence by managing partner relationships, optimizing integrations, and leading cross-fun...

Chicago, ILRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$73K - $103K *

Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by bridging quantum technology and customer needs, ensuring successful implementation and continuous utilization of innovative solutions while collaborating with R&D to drive advancem...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$226K - $338K *

Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Empower enterprise clients by leading strategic account engagement, driving AI adoption, and ensuring long-term customer success. Collaborate with cross-functional teams to deliver exceptional service...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join our lifecycle team to drive innovative marketing campaigns for our product portfolio. You'll shape strategies, analyze performance, and enhance user engagement, all while collaborating across dep...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $120K *

Lead the charge in expanding a $15-20M portfolio through strategic business development, consultative selling, and client relationship management while ensuring operational excellence and client satis...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Champion client success by managing enterprise accounts, driving growth, and enhancing internal processes. Collaborate with cross-functional teams to deliver exceptional service and support, ensuring...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the charge in enhancing client success through strategic programmatic advertising. Collaborate with clients and internal teams to optimize campaigns, ensuring performance goals are met while driv...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Join a dynamic team as a strategic partner to senior living operators, driving adoption and ROI. Leverage your clinical expertise and commercial acumen to enhance client relationships and ensure succe...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $95K *

Drive your career forward as a Senior Associate in Client Success, managing high-volume SMB accounts. Collaborate with teams to enhance client relationships, ensure satisfaction, and provide insights...

New York, NYRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$107K - $136K *

Inspire client success by leading a dynamic team, managing 7,000+ accounts, and driving engagement. Shape retention strategies, leverage data insights, and cultivate relationships to accelerate growth...

New York, NYRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$102K - $131K *

Lead the charge in optimizing client success strategies across 7,000+ accounts, ensuring retention, growth, and engagement. Empower your team to achieve exceptional results while managing complex rela...

Toronto, ONRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $105K *

Lead the charge in enhancing partner success through strategic support, operational excellence, and relationship management. Collaborate with cross-functional teams to ensure partner engagement and sa...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's dedicated to empowering educational technology partners by fostering strong customer relationships, driving product adoption, and ensuring mutual success through tailored strategies...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.