Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$114K - $252K *

Join a team that's redefining product management in mission-critical environments. Lead Agile development, translate user needs into actionable roadmaps, and ensure successful delivery of innovative s...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$114K - $252K *

Shape the future of mission-critical software by leading Agile teams, defining product vision, and ensuring user needs are met through innovative solutions and effective collaboration with stakeholder...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$109K - $241K *

Analyze user trends and drive improvements in cloud-based platform support, ensuring operational excellence and high-quality delivery. Collaborate across teams to enhance user experience and manage pr...

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$81K - $124K *

Oversee and integrate medical operations into spaceflight missions, ensuring astronaut and pilot readiness through effective coordination, clinical processes, and compliance. Collaborate across teams...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $84K *

Lead the charge in restaurant operations, focusing on exceptional seafood service and guest satisfaction while developing a high-performing team in a dynamic environment...

Today

  •   Less than 5 years exp.  •   Food & Beverages

$160K - $185K *

Explore transformative leadership in public transportation, guiding strategic initiatives and operational excellence while fostering a culture of safety, innovation, and community engagement to enhanc...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$95K - $130K *

Oversee warehouse operations, managing people, materials, and costs to enhance customer satisfaction and profitability while ensuring compliance with safety and quality standards...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Partner with us to drive customer success by engaging with stakeholders and aligning solutions to their needs, fostering growth and ensuring seamless adoption of our technology throughout the customer...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $129K *

Lead the charge in developing dealer and customer programs that enhance Kia's after-sales experience, driving profitable growth in parts and accessories sales while collaborating with internal teams a...

Mississauga, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $120K *

Join a team that's shaping the future of retail operations by developing leadership skills across merchandising, financial management, and customer experience, preparing for a Store Manager role withi...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Elevate store operations by training future leaders in merchandising, financial management, and customer engagement. This role prepares associates for Store Manager positions through hands-on experien...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Advance your career by developing leadership skills across store operations, including merchandising, financial management, and customer engagement. This role prepares you for future Store Manager opp...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Grow your leadership skills in a dynamic retail environment, preparing for a Store Manager role. Engage in comprehensive training across operations, financial management, and customer experience while...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Transform your career by joining a dynamic team focused on developing future leaders in retail operations. Gain hands-on experience in merchandising, financial management, and customer engagement whil...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Join a team that's shaping the future of retail operations. In this developmental leadership role, you'll gain hands-on experience in store management, focusing on merchandising, financial performance...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Elevate your career by developing leadership skills across store operations, preparing for future Store Manager roles. Gain hands-on experience in merchandising, financial management, and customer eng...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Transform retail operations by developing future leaders through hands-on training in merchandising, financial management, and customer engagement, preparing associates for Store Manager roles within...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Grow your career with a developmental leadership role, preparing for Store Manager opportunities by training in operations, financial management, and customer engagement. This role emphasizes mobility...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Shape the future of retail by developing leadership skills across store operations. Engage in training for merchandising, financial management, and customer experience, preparing for a Store Manager r...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Lead the charge in developing future Store Managers by training in operations, financial management, and customer engagement. This role prepares associates for advancement within 12-18 months, fosteri...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Engage in a developmental leadership role to prepare for Store Manager opportunities. Train across store operations, including merchandising, financial management, and customer experience, while maint...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$69K - $94K *

Join a team that's dedicated to optimizing ROI operations by managing daily scheduling and ensuring compliance with regulations. Lead a group of specialists, enhance productivity, and foster a positiv...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Accelerate progress at a dynamic B2B FinTech firm by driving sales, building client relationships, and implementing strategic initiatives to meet financial needs in the banking and credit union sector...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $150K *

Oversee operations systems to optimize WMS, TMS, and PKGS functionality. Collaborate with warehouse teams to ensure system efficiency, user training, and data analysis for improved logistics and inven...

2 days ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Lead the optimization and maintenance of warehouse management systems, ensuring seamless operations and integration. Collaborate with teams to enhance efficiency through data analysis and user trainin...

5 days ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.