Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$105K - $143K *

Lead the charge in driving store performance and team development. Oversee inventory management, maximize sales, and enhance customer satisfaction while fostering a high-performing team culture in a f...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $102K *

Transform dealership performance by leading sales teams, enhancing guest experiences, and driving training initiatives. This role requires a dynamic leader who can forecast sales, mentor staff, and en...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive customer success by managing technical relationships, ensuring smooth deployments, and transforming technical insights into growth opportunities. Collaborate with teams to resolve issues and adv...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing customer success through technical expertise. You'll manage post-sale relationships, ensuring smooth deployments and driving customer-led growth while acting...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Join a team that's dedicated to enhancing financial operations and reporting. Collaborate with cross-functional teams to ensure accurate financial management, streamline workflows, and support decisio...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$62K - $103K *

Accelerate sales growth by managing key accounts, understanding customer needs, and leveraging market insights. Drive strategies to enhance customer relationships and maximize revenue in a dynamic env...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $120K *

Champion sales growth by managing key accounts, leveraging CRM tools, and responding to customer needs. Drive strategies to enhance relationships and maximize revenue in a dynamic market environment w...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $155K *

Engage with diverse clients to drive impactful accounting & finance solutions, enhancing process efficiencies from reporting to systems implementation. Collaborate with executives on strategic project...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$79K - $85K *

Elevate customer engagement by managing accounts and driving sales in construction. You'll build relationships, optimize schedules, and provide expert consultations, all while embodying our commitment...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $197K *

Lead comprehensive patient care initiatives by managing pharmacy operations, ensuring compliance, and driving sales while fostering a culture of safety and quality in service delivery. Collaborate wit...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$112K - $197K *

Empower patient care by overseeing pharmacy operations, ensuring compliance, and driving sales. Lead a team to deliver exceptional service while managing inventory and finances, fostering community ou...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Oversee key operational functions to enhance efficiency and growth. Lead the Financial Planning team, manage Event Center operations, and ensure effective Facilities Management while driving strategic...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$97K - $162K *

Elevate your career as an ITSM Service Delivery Manager, leading IT services for a major federal client. Drive high-quality service delivery, manage a dedicated team, and implement ITIL best practices...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$112K - $197K *

Transform patient care by leading pharmacy operations, ensuring compliance, and driving sales. Foster community engagement while mentoring associates and enhancing customer service to create a culture...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Elevate operational excellence by leading cross-functional teams, enhancing processes, and driving strategic initiatives. Oversee financial planning, event management, and facilities operations to opt...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$98K - $128K *

Take ownership of daily operations, ensuring safety and efficiency while leading a team. Collaborate with management to meet customer needs and drive process improvements, all while managing budgets a...

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to optimizing operations and ensuring safety while managing a skilled workforce. Oversee daily activities, budget management, and compliance to enhance efficiency and cust...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $140K *

Take ownership of strategic account management, driving sales growth by engaging key stakeholders and delivering tailored automation solutions across diverse industry sectors...

Cambridge, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Unlock potential by driving commercial growth and retention for a diverse portfolio of accounts. Manage relationships, execute renewals, and collaborate cross-functionally to ensure customer success a...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $90K *

Shape the future of customer relationships by driving retention and growth in a high-volume account management role. Collaborate cross-functionally to enhance client engagement and achieve commercial...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$98K - $158K *

Partner with us to transform customer journeys by leading a high-performing team dedicated to building strategic relationships and enhancing satisfaction, retention, and growth through data-driven ins...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$108K - $157K *

Lead the charge in transforming data into actionable insights through innovative AI/ML strategies. Drive efficiency in manufacturing operations while managing a talented team to enhance business intel...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$195K - $263K *

Champion product initiatives to enhance buyer and seller support, driving resolution and confidence. Collaborate with cross-functional teams to create effective, scalable solutions that delight custom...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Empower a dynamic team to manage food service operations, ensuring quality, compliance, and customer satisfaction while overseeing budgeting and personnel in a secure environment. Drive efficiency and...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Empower excellence in food service operations by managing daily activities, ensuring quality, and leading a dedicated team to meet organizational goals while maintaining compliance and customer satisf...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.