Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$140K - $165K *

Engage with customers to drive success and revenue growth through strategic account management, ensuring they achieve business value from advanced manufacturing solutions while fostering strong relati...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform customer experiences by leading a dynamic team in delivering successful SaaS implementations. Drive excellence, foster collaboration, and embrace innovation to enhance onboarding processes a...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Build strong client relationships as a trusted partner following post-sale, ensuring successful execution and optimization of TV advertising campaigns while collaborating across teams to deliver excep...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Media

$104K - $145K *

Lead the charge in enhancing customer experiences for our HELOC product line. Manage a dedicated team, optimize communication channels, and collaborate with cross-functional partners to deliver except...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $105K *

Elevate food safety and quality assurance standards by leading cross-functional teams to ensure compliance and continuous improvement across the supply chain, driving excellence in product quality and...

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$118K - $177K *

Join a team that's driving revenue growth by building strong customer relationships and executing strategic sales plans in targeted accounts, all while delivering innovative solutions in the Downstrea...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$118K - $177K *

Empower growth by leading strategic sales initiatives, building strong customer relationships, and driving innovative solutions in the Downstream industry. Utilize your expertise to enhance operationa...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$70K - $150K *

Shape the future of client onboarding by leading initiatives that enhance experiences, streamline processes, and leverage AI for improved outcomes. Collaborate across teams to drive strategic change a...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$104K - $122K *

Engage in AML/ATF compliance examinations, ensuring regulatory adherence and enhancing processes. Collaborate effectively with teams while communicating findings and building strong relationships acro...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K *

Pioneer excellence in foodservice management as you oversee multiple dining operations, ensuring financial targets are met while providing outstanding service to diverse clients and customers. Join a...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $104K *

Take ownership of operations management to ensure efficient paratransit services, overseeing daily operations, staff training, and customer relations while maintaining compliance with policies and enh...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$90K - $103K *

Transform operations by leading a team to ensure efficient transportation services, manage performance metrics, and enhance customer relations while fostering a safety culture and compliance with regu...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$145K - $165K *

Drive operational excellence by leading field installation teams, enhancing customer service, and achieving P&L goals. Foster collaboration between sales and service functions to ensure seamless proje...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$95K - $115K *

Transform quality assurance processes by leading initiatives that enhance product integrity and customer satisfaction. Collaborate across teams to drive continuous improvement and ensure compliance wi...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$65K - $98K *

Drive operational excellence by overseeing logistics teams, managing productivity, and ensuring compliance with safety standards. Collaborate with associates to foster a culture of belonging while del...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Drive operational excellence by leading teams, managing productivity, and ensuring compliance with quality and safety standards. Foster a culture of belonging while developing talent and delivering ex...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Join a team that drives operational excellence by managing logistics, supervising associates, and ensuring compliance with safety and quality standards. Foster a culture of belonging while achieving b...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Transform the logistics landscape by leading teams, optimizing operations, and ensuring quality standards. Drive productivity and foster a culture of integrity and excellence while delivering exceptio...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Oversee operations by managing staffing, scheduling, and productivity to achieve facility goals. Develop associates through training and feedback while ensuring compliance with quality and safety stan...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Shape the future of logistics by leading a dynamic team, driving productivity, and ensuring quality and safety standards. Collaborate with associates to achieve operational goals and foster a culture...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Advance operational excellence by supervising teams, managing productivity, and ensuring compliance with quality and safety standards. Play a key role in developing associates and driving facility goa...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Champion operational excellence by leading teams, managing productivity, and ensuring compliance with quality and safety standards. Drive performance through effective communication and associate deve...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Join a team that's dedicated to optimizing logistics operations while leading and developing associates. You'll manage productivity, ensure quality standards, and drive business goals in a dynamic env...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Champion field operations in machinery performance analysis and predictive maintenance. Lead a team of technicians, ensuring high-quality service delivery and compliance with safety standards while fo...

Today

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.