Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$135K - $176K *

Lead and inspire a pharmacy team to deliver exceptional patient care, ensuring compliance and operational excellence while fostering a culture of safety and empowerment. Drive performance through coac...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$135K - $176K *

Join a team that's dedicated to transforming patient care by leading a pharmacy team to deliver exceptional service, ensuring compliance, and fostering a culture of excellence and compassion in a dyna...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$75K - $90K *

Champion client success by managing media dashboard projects and audience creation across multiple accounts. Collaborate with teams to ensure accurate tracking and actionable insights, driving perform...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Media

$135K - $176K *

Transform healthcare by enhancing access and quality of care while managing chronic conditions. Collaborate with a dedicated team to support millions on their journey to better health, ensuring impact...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Lead the charge in customer engagement and service management, ensuring seamless delivery and long-term value through collaboration with stakeholders and proactive support strategies...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in optimizing operations planning and execution by managing a team of Analysts to achieve service and financial goals, ensuring effective staffing, workload balancing, and strategic in...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$86K - $90K *

Unlock your potential as a retail leader, driving store success through operational excellence, team development, and strategic sales initiatives. Collaborate with a high-performing team to enhance cu...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Transform project delivery by managing complex technical initiatives, ensuring timely execution and high-quality outcomes. Collaborate with cross-functional teams, stakeholders, and vendors to drive s...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Innovate client management strategies to drive growth and retention. Lead high-performing teams, enhance client relationships, and translate strategic goals into impactful results while fostering a cu...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $125K *

Lead the VOC Insights program, synthesizing member feedback to drive actionable insights. Collaborate with cross-functional teams to enhance product strategies and operational decisions, ensuring memb...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$78K - $86K *

Transform client relationships by optimizing sales strategies and territory management. Leverage technical expertise to drive business growth and enhance customer satisfaction while utilizing Salesfor...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Transform high-volume catering operations by managing multiple events, ensuring exceptional service and financial performance across diverse venues while leading a dedicated team to deliver outstandin...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Elevate customer satisfaction by managing relationships with property management companies. Ensure clients derive maximum value from our platform through proactive support, problem-solving, and regula...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $137K *

Empower a dynamic store team to drive sales and enhance customer experiences. Lead operations with a focus on coaching, community engagement, and achieving business goals while fostering an inclusive...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $165K *

Engage your leadership skills to oversee store operations, drive sales, and enhance customer satisfaction. Cultivate a diverse team, foster community relationships, and ensure operational excellence w...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$104K - $145K *

Unlock exceptional customer experiences by leading a dynamic team focused on enhancing borrower interactions. Drive strategic initiatives to optimize performance and elevate service standards in home...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$72K - $108K *

Lead the growth and profitability of a Consumer Business Store by managing a team, enhancing customer relationships, and achieving performance metrics while delivering exceptional service and solution...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $110K *

Lead client relationships in healthcare services, ensuring satisfaction and efficient communication. Oversee account management, resolve issues, and collaborate with teams to enhance service delivery...

Jacksonville, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$55K - $116K *

Lead and develop a high-performing Service Desk team, ensuring efficient operations and exceptional customer support while fostering a culture of continuous improvement and compliance with cybersecuri...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$144K - $216K *

Champion operational excellence by leading facility management, driving strategic improvements, and ensuring compliance with quality and safety standards while fostering a culture of belonging and hig...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$144K - $216K *

Join a team that's dedicated to driving operational excellence and strategic improvements. Oversee facility management, ensure compliance with safety standards, and lead a high-performing team to achi...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Champion IT service excellence by leading support operations and Change Management. Drive incident resolution, oversee service delivery, and enhance operational efficiency while coordinating onshore a...

Reposted yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Champion innovative commerce solutions by leading product strategy and execution. Collaborate with cross-functional teams to enhance customer experiences and drive adoption of AI-powered technologies...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $110K *

Champion client satisfaction by managing relationships and service delivery for healthcare clients. Oversee accounts, resolve issues, and collaborate with teams to enhance operational efficiency and c...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$83K - $98K *

Transform the dining experience by leading a dynamic team in a high-volume restaurant, driving profitability, and upholding exceptional standards of Quality, Service, and Cleanliness for every custome...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.