Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$95K - $115K *

Shape the future of product marketing by crafting compelling narratives and go-to-market strategies that resonate in regulated industries, while driving collaboration and enabling sales teams to succe...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $120K *

Transform logistics operations by overseeing daily activities, enhancing efficiency, and fostering collaboration with internal teams and external partners to drive success in transportation and logist...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$90K - $110K *

Join us in optimizing transportation and logistics operations, ensuring efficiency and compliance while collaborating with internal teams and external partners to drive profitability and continuous im...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$90K - $110K *

Empower operational excellence by overseeing transportation and logistics. Collaborate across departments and with external partners to enhance efficiency, reduce costs, and drive profitability in dai...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$90K - $115K *

Lead the charge in driving mid-market growth by uncovering customer needs, shaping product strategies, and executing go-to-market plans. Collaborate cross-functionally to transform insights into compe...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Elevate your career by leading a dynamic accounting team, overseeing financial reporting, audits, and month-end close processes. Drive improvements in accounting practices while collaborating across d...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Lead and optimize the performance of ABB Medium Voltage systems at a key LNG site, ensuring operational stability, direct technical support, and maintaining strong customer relationships through effec...

Texas, USRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$139K - $239K *

Empower client management by leading product vision and execution across key capabilities. Collaborate with cross-functional teams to enhance advisor and client experiences while ensuring compliance a...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Accelerate progress at the forefront of product management, leading initiatives that enhance client management capabilities. Collaborate with cross-functional teams to define vision, prioritize roadma...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Lead product vision and execution for Client Management capabilities, driving integrated solutions that enhance advisor and client experiences while ensuring compliance and operational excellence acro...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $265K *

Empower enterprise clients by driving AI adoption and optimizing their use of Claude capabilities. Build strategic partnerships, understand business objectives, and enhance customer success through ta...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $265K *

Unlock potential by driving AI adoption with enterprise tech leaders, fostering strategic partnerships, and optimizing customer success through tailored solutions and insights across diverse business...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate the Global Data Production Operations by leading a dynamic team, implementing strategic plans, and ensuring quality and efficiency in customer reporting. Drive continuous improvement and foste...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Optimize collections performance by leading a dynamic team, enhancing negotiation skills, and driving strategic initiatives to improve customer relationships and operational excellence...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $90K *

Join a team dedicated to providing exceptional service while managing daily operations and fostering business growth. Lead with integrity, build community relationships, and elevate your location's se...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$124K - $155K *

Transform customer engagement by leading strategic account management for large clients. Drive initiatives that enhance sustainability, resilience, and electrification while fostering trusted relation...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$65K - $98K *

Join a team that's committed to excellence in logistics management. Lead and develop associates while ensuring quality and safety standards. Drive productivity and foster a culture of belonging, integ...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Unlock potential by leading teams to achieve operational excellence, ensuring quality and safety standards while fostering a culture of belonging. Drive productivity through effective communication an...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Join a team that's dedicated to enhancing sales operations through data-driven insights, Salesforce expertise, and cross-functional collaboration. Drive efficiency and accountability in commercial pro...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Optimize client relationships by managing a diverse portfolio of accounts, driving growth through consultative selling and strategic engagement. Collaborate with internal teams to enhance customer sat...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Engage with key customers to drive revenue growth and deliver tailored solutions. Collaborate across teams to meet technical needs, identify opportunities, and ensure customer satisfaction in a dynami...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform building operations by leading a dedicated team to ensure exceptional maintenance and customer satisfaction across extensive mixed-use facilities while promoting safety and efficiency...

Edmonton, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive retail operations excellence by overseeing inventory, enhancing customer experience, and leading high-performing teams to achieve strategic business goals and KPIs in a dynamic environment...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Drive strategic leadership in Material Program Management, overseeing a team to align supply chain strategies with production goals. Ensure effective execution across multiple programs while fostering...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.