Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$80K - $95K *

Drive collections excellence by leading a dynamic team, optimizing processes, and enhancing customer relationships. Foster skill development through coaching and performance analysis while aligning st...

Toronto, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $265K *

Empower enterprise clients by driving AI adoption and optimizing their use of Claude capabilities. Build strategic partnerships, understand business objectives, and enhance customer success through ta...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $265K *

Unlock potential by driving AI adoption with enterprise tech leaders, fostering strategic partnerships, and optimizing customer success through tailored solutions and insights across diverse business...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Join a team dedicated to providing exceptional service while managing daily operations and fostering business growth. Lead with integrity, build community relationships, and elevate your location's se...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Transform building operations by leading a dedicated team to ensure exceptional maintenance and customer satisfaction across extensive mixed-use facilities while promoting safety and efficiency...

Edmonton, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Join a team that's dedicated to enhancing sales operations through data-driven insights, Salesforce expertise, and cross-functional collaboration. Drive efficiency and accountability in commercial pro...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Engage with key customers to drive revenue growth and deliver tailored solutions. Collaborate across teams to meet technical needs, identify opportunities, and ensure customer satisfaction in a dynami...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$124K - $155K *

Transform customer engagement by leading strategic account management for large clients. Drive initiatives that enhance sustainability, resilience, and electrification while fostering trusted relation...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Drive strategic leadership in Material Program Management, overseeing a team to align supply chain strategies with production goals. Ensure effective execution across multiple programs while fostering...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Optimize client relationships by managing a diverse portfolio of accounts, driving growth through consultative selling and strategic engagement. Collaborate with internal teams to enhance customer sat...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive retail operations excellence by overseeing inventory, enhancing customer experience, and leading high-performing teams to achieve strategic business goals and KPIs in a dynamic environment...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Drive your career forward by leading a dynamic sales team in the Building Automation sector. Oversee business development, strengthen customer relationships, and implement strategies for growth across...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$129K - $193K *

Lead the commercial operations for the Heavy Duty sector, enhancing process efficiencies, driving analytics automation, and optimizing customer service to ensure operational excellence and improved bu...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion customer success by managing a portfolio of enterprise clients, driving retention and growth through strategic relationships and tailored solutions. Collaborate across teams to deliver measur...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$111K - $139K *

Build strategic supplier relationships to drive growth and profitability. Lead cross-functional initiatives, negotiate contracts, and mentor a high-performing team while ensuring supplier performance...

Missouri, USRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Champion exceptional tenant experiences by leading operations across a designated region, driving customer satisfaction, and optimizing service processes while managing a high-performing team and coll...

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$82K *

Reimagine workplace experiences by leading food service and event management. Enhance employee engagement through curated events, exceptional service, and strategic partnerships, while ensuring operat...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$115K - $163K *

Lead the charge in managing and developing a high-performing team of Account Managers, driving exceptional customer experiences and profitable growth through strategic management of credit and operati...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$105K - $115K *

Manage and elevate client programs by coordinating cross-functional teams, ensuring timely delivery and adherence to budget. Serve as the primary contact, driving best-in-class service and optimizing...

1 week ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Unlock potential by overseeing financial operations, preparing reports, and managing a team to ensure accuracy and efficiency in accounting for managed properties while fostering strong client relatio...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Manage third-party relationships to enhance service quality, mitigate risks, and ensure compliance with standards. Collaborate with business units to optimize performance metrics and drive operational...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$86K - $97K *

Lead and optimize daily operations in Quality Assurance, ensuring compliance and continuous improvement across all shifts. Collaborate with teams to resolve quality issues, manage metrics, and drive d...

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Unlock potential by leading storeroom solutions projects, enhancing service quality, and driving strategic initiatives across multiple customer engagements in manufacturing environments...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in optimizing operations and ensuring compliance with company policies. Drive efficiency, manage budgets, and enhance service quality while fostering strong relationships with clients...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Drive operational excellence by managing programs, ensuring compliance, and optimizing resources. Collaborate with teams to enhance service quality, budget management, and strategic planning for conti...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.