Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$95K - $115K *

Unlock operational excellence by managing facilities programs across corporate offices. Collaborate with cross-functional teams to enhance workplace experiences while ensuring compliance with safety a...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $160K *

Join a team that's dedicated to excellence in financial services, driving customer satisfaction and achieving business objectives in a fast-paced environment. Leverage your skills to maximize sales an...

London, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$55K - $150K *

Drive retail excellence by leading a dynamic team, enhancing customer experiences, and optimizing sales strategies in a fast-paced environment. Foster a culture of coaching and collaboration to achiev...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $90K *

Grow your career with a leadership role overseeing transportation operations, ensuring compliance and customer satisfaction while managing a diverse team. Drive strategic initiatives to enhance servic...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $105K *

Optimize guest experiences by driving innovative food and beverage hospitality initiatives. Collaborate with diverse teams to enhance service standards and deliver memorable events while leading proje...

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $105K *

Inspire a guest-centric culture by enhancing food and beverage operations, driving innovation, and fostering exceptional hospitality experiences through collaboration and strategic initiatives...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$109K - $150K *

Unlock potential by leading strategic initiatives in eCommerce operations, optimizing omnichannel solutions, and enhancing customer experiences through innovative space design and operational efficien...

Mississauga, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$89K - $110K *

Elevate client care by leading a dynamic team in operations management, ensuring compliance, quality, and exceptional service delivery across multiple regions while fostering a supportive work environ...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by spearheading strategic account management for a Tier 1 banking client. Cultivate executive relationships, drive innovative solutions, and lead multi-year growth plans to enhance se...

Reposted today

  •   11 - 15 years exp.  •   Information Technology

$70K - $114K *

Optimize account performance by driving financial metrics and enhancing client satisfaction. Lead recruitment, training, and service delivery while fostering strong relationships with clients and asso...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$96K - $192K *

Lead the charge in enhancing customer satisfaction by managing escalations, driving cross-functional collaboration, and improving service delivery. Utilize data insights to identify trends and impleme...

Reposted today

  •   Less than 5 years exp.  •   Real Estate & Construction

$96K - $192K *

Champion customer satisfaction by leading escalations, enhancing relationships, and driving cross-functional collaboration to improve the post-sales experience and operational efficiency for key accou...

Reposted today

  •   Less than 5 years exp.  •   Real Estate & Construction

$96K - $192K *

Join a team that's dedicated to enhancing customer satisfaction by leading strategic initiatives, resolving complex issues, and fostering cross-functional collaboration to improve the overall customer...

Reposted today

  •   Less than 5 years exp.  •   Real Estate & Construction

$114K - $143K *

Join a team that's committed to operational excellence by managing service delivery, optimizing budgets, and leading a team to achieve customer satisfaction and performance goals in a dynamic environm...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $100K *

Oversee daily operations of the Maintenance Team, ensuring quality and efficiency in service delivery. Lead, coach, and support technicians to achieve 5-star results while driving profitability and en...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K - $115K *

Shape the future of product marketing by crafting compelling narratives and go-to-market strategies that resonate in regulated industries, while driving collaboration and enabling sales teams to succe...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $120K *

Transform logistics operations by overseeing daily activities, enhancing efficiency, and fostering collaboration with internal teams and external partners to drive success in transportation and logist...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$90K - $110K *

Join us in optimizing transportation and logistics operations, ensuring efficiency and compliance while collaborating with internal teams and external partners to drive profitability and continuous im...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$90K - $110K *

Empower operational excellence by overseeing transportation and logistics. Collaborate across departments and with external partners to enhance efficiency, reduce costs, and drive profitability in dai...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$90K - $115K *

Lead the charge in driving mid-market growth by uncovering customer needs, shaping product strategies, and executing go-to-market plans. Collaborate cross-functionally to transform insights into compe...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Elevate your career by leading a dynamic accounting team, overseeing financial reporting, audits, and month-end close processes. Drive improvements in accounting practices while collaborating across d...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Lead and optimize the performance of ABB Medium Voltage systems at a key LNG site, ensuring operational stability, direct technical support, and maintaining strong customer relationships through effec...

Texas, USRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$139K - $239K *

Empower client management by leading product vision and execution across key capabilities. Collaborate with cross-functional teams to enhance advisor and client experiences while ensuring compliance a...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Accelerate progress at the forefront of product management, leading initiatives that enhance client management capabilities. Collaborate with cross-functional teams to define vision, prioritize roadma...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.