Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$110K - $130K *

Oversee the P&L of a business unit, driving growth through strategic leadership, team development, and operational excellence. Collaborate with sales and management to enhance service offerings and en...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Shape exceptional customer experiences by leading and developing teams, driving process improvements, and fostering a culture of accountability and collaboration across the organization...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$76K - $97K *

Lead a dynamic team focused on enhancing customer care operations, ensuring timely resolutions and improving overall customer experience while collaborating across departments to drive strategic initi...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$88K - $90K *

Lead and inspire a team of managers to achieve key performance metrics, enhance customer satisfaction, and foster a positive work environment while driving operational excellence and career growth...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $88K *

Champion customer satisfaction by leading a dynamic support team, driving operational efficiency, and implementing strategic initiatives to exceed performance goals while fostering a culture of contin...

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Join a dynamic accounting team to own month-end close and financial reporting for domestic and international subsidiaries, driving process improvements and shaping financial controls as the organizati...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Join a team that's dedicated to ensuring financial integrity and accuracy. Oversee accounting operations, drive process improvements, and collaborate with cross-functional teams to maintain compliance...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$103K - $137K *

Optimize service quality through process improvements, data analysis, and cross-functional collaboration. Drive performance initiatives, enhance customer relationships, and ensure compliance while lea...

Today

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Manage and optimize regional field services operations, ensuring exceptional service delivery and customer satisfaction while leading a team of technicians and supervisors to drive performance and ope...

2 days ago

  •   11 - 15 years exp.  •   Media

$95K - $115K *

Grow your career with a dynamic team leading field services operations. Drive performance, enhance customer relationships, and manage a skilled workforce while optimizing service delivery and fosterin...

4 days ago

  •   11 - 15 years exp.  •   Media

$95K - $115K *

Empower client success by leading a high-performing team, driving strategic relationships, and enhancing service delivery. Collaborate cross-functionally to ensure client objectives are met and identi...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Elevate client satisfaction and retention by leading a high-performing team, managing strategic relationships, and driving operational excellence to deliver exceptional service and growth opportunitie...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Lead the charge in enhancing client satisfaction and retention through strategic relationship management and operational excellence. Drive account growth while overseeing a high-performing team dedica...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Elevate client satisfaction and retention by leading a high-performing team, managing strategic relationships, and driving operational excellence to deliver exceptional service and growth opportunitie...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Empower our customer engagement by crafting compelling CRM strategies that enhance loyalty, retention, and overall customer experience through data-driven insights and innovative tactics while managin...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$96K - $120K *

Elevate client technology support by leading a dynamic team, ensuring seamless operations and excellent service for end-users while driving continuous improvement and collaboration across diverse loca...

Reposted yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $120K *

Take ownership of driving growth in the commercial HVAC sector by building strong client relationships, identifying needs, and delivering tailored solutions. Enjoy a hybrid work model while managing y...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion the end-to-end execution of CRM campaign projects, collaborating with stakeholders to deliver impactful communications and analytics that optimize customer engagement and drive business growt...

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive customer success by managing relationships, enhancing value, and collaborating internally to optimize operations. Leverage your expertise to create impactful solutions and foster long-term partn...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$170K - $254K *

Join us to lead a high-performing SMB sales team, leveraging AI and data insights to drive revenue growth, enhance customer outcomes, and foster a culture of innovation and continuous learning in a dy...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $254K *

Join a team that's driving innovation in SMB sales by leading a high-performing group of Account Executives. Leverage AI and data insights to enhance sales strategies, foster talent, and achieve excep...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $175K *

Join a dynamic team to lead and elevate a high-volume residential HVAC sales department, drive operational excellence, and foster a customer-centric culture. Utilize your leadership skills to develop...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Transform security operations by leading a proactive, automated SOC that integrates threat hunting, detection engineering, and incident response, while fostering team development and enhancing operati...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Elevate your career by performing advanced structural analysis on aero engine components. Collaborate globally, lead project teams, and drive process improvements while ensuring quality and timely del...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$137K - $147K *

Drive the commercial performance of a key eCommerce channel, optimizing revenue, profitability, and customer engagement. Lead strategic initiatives, manage budgets, and collaborate cross-functionally...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.