Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$95K - $115K *

Join a dynamic team as a key point of contact for retirement plan clients, providing consultative support, resolving complex issues, and driving client satisfaction through proactive service and partn...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate your career by managing client relationships and retirement plan administration. Drive client satisfaction and retention through proactive service, issue resolution, and expert consultation in...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $245K *

Reimagine customer authentication by leading the transition to a secure, passwordless identity ecosystem. Collaborate across teams to enhance user experience and ensure compliance, driving measurable...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$134K - $245K *

Join a dynamic team to shape the future of customer authentication, driving innovative, passwordless solutions across web, mobile, and vehicle platforms. Collaborate with cross-functional teams to enh...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion the end-to-end delivery of complex initiatives within Crew Lifecycle Transformation, driving process analysis, executive communication, and cross-functional collaboration to ensure successful...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Transform Support Operations by leading a team and ensuring efficient, high-quality service delivery across clinical and administrative sites through effective vendor management and cross-functional c...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$95K - $143K *

Champion exceptional customer service by leading station operations, ensuring compliance with safety standards, and fostering team collaboration to enhance guest experiences during your shift...

Today

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the charge in customer success by driving adoption, ensuring outcomes, and shaping product feedback. Collaborate with teams to optimize deployments and renewals, making a significant impact on cu...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Drive the customer journey strategy for a dynamic eCommerce platform, enhancing user experience and optimizing conversion funnels. Collaborate across teams to implement data-driven solutions that elev...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$102K - $154K *

Optimize the customer journey by leading eCommerce strategies that enhance user experience and drive revenue growth. Collaborate with cross-functional teams to implement data-driven solutions across d...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$102K - $135K *

Manage and optimize the general ledger close process while leading a team of accountants. Ensure compliance, conduct financial analysis, and drive special projects to enhance operational efficiency an...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Join us in managing and guiding entry-level professionals across multiple functions. You'll drive quality objectives, lead improvement programs, and mentor teams to enhance our Quality Management Syst...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $197K *

Join us to lead pharmacy operations, enhance patient care, and drive community health initiatives while managing a dedicated team and ensuring compliance with regulations and company policies...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$112K - $197K *

Drive patient care excellence by managing pharmacy operations, leading staff, and ensuring compliance with regulations. Engage in community outreach and enhance pharmacy performance through data analy...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$93K - $158K *

Lead the charge in optimizing retail operations across multiple locations, fostering a customer-centric culture while driving sales growth and team development. Collaborate with store managers to enha...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Accelerate growth by developing strategic customer plans that enhance partnerships, drive profitability, and expand distribution across major retail accounts. Collaborate with stakeholders to achieve...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Engage cross-functional teams to lead strategic initiatives that enhance client feedback processes, ensuring effective execution from planning to implementation while driving alignment and delivering...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $100K *

Unlock potential by leading healthcare construction projects, ensuring timely completion within budget. Collaborate with diverse teams, manage subcontractors, and maintain compliance with safety regul...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $100K *

Lead project planning and execution in healthcare construction, ensuring timely delivery and budget adherence. Collaborate with diverse teams, manage subcontractors, and maintain compliance with safet...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Unlock potential by leading a dynamic supply chain team to optimize operations, drive strategic initiatives, and enhance supplier performance, ensuring alignment with business objectives and fostering...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$76K - $112K *

Join a dynamic team as you cultivate key relationships and drive growth in Amazon's retrofit projects. Leverage your expertise in sales and strategic planning to deliver tailored solutions and enhance...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Grow your career with a pivotal role managing customer lifecycles for strategic accounts. Drive implementation, adoption, and renewal while influencing customer success and product strategy through st...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate member service excellence by leading a high-performing team, driving operational efficiency, and implementing innovative technologies to enhance member experiences and satisfaction in a dynami...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Drive team success by leading recruitment and sales strategies, fostering accountability, and enhancing client relationships. This role demands a results-oriented leader skilled in coaching, analytics...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$110K - $130K *

Lead the charge in overseeing quality control management for complex healthcare construction projects, ensuring compliance with stringent regulations and standards while mentoring teams and coordinati...

1 week ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.