Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$82K - $110K *

Lead the charge in managing a customer-focused service team, ensuring high performance, training in sales techniques, and resolving issues while achieving budgetary and satisfaction goals through dire...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Transform the manufacturing landscape by leading high-quality production processes, enhancing efficiencies, and fostering a safe work environment. Drive continuous improvement initiatives while achiev...

Today

  •   Less than 5 years exp.  •   Food & Beverages

$95K - $115K *

Shape clinical quality and network management by leading a dedicated team to enhance provider relationships, ensure compliance, and drive performance improvement across the healthcare network. Engage...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Lead and enhance technology support services across multiple sites, driving operational excellence and team performance. Collaborate with cross-functional teams to ensure efficient service delivery an...

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock potential by leading Commercial Operations to enhance sales strategies, streamline processes, and drive financial discipline. Collaborate across functions to modernize tools and build a high-pe...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Lead maintenance projects by managing budgets, schedules, and customer relations. Collaborate with teams to ensure timely updates and high-quality service throughout the project lifecycle, while analy...

Dorval, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$90K *

Join a team that's dedicated to delivering exceptional hospitality at the Delta Sky Club. Lead operations, enhance guest experiences, and drive team performance in a fast-paced airport environment whi...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead a high-performing team in driving identity verification operations, transforming data into actionable insights, and navigating operational challenges to enhance Last Mile Delivery efficiency and...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$82K - $140K *

Empower your career by leading a dynamic store team, driving sales, and enhancing customer experiences. Champion operational excellence while fostering community relationships and developing talent in...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$77K - $125K *

Lead the charge in enhancing store operations by fostering a people-first culture, driving sales, and ensuring a seamless shopping experience while developing a diverse and effective team committed to...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $137K *

Lead a dynamic store team to enhance customer experiences and drive sales. Oversee operations, foster community relationships, and prioritize team development while ensuring a safe and inclusive envir...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $165K *

Lead the charge in store operations, driving sales and team development while ensuring a top-notch customer experience and community engagement. Foster an inclusive environment and manage performance...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $165K *

Empower a diverse team by driving sales and operational excellence while fostering a customer-centric environment. Lead with a people-first approach, ensuring a safe and inclusive store experience tha...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$70K - $97K *

Advance operational excellence by leading a dynamic team, ensuring safety, quality, and performance in a fast-paced environment. Collaborate with customers and drive continuous improvement in robotic...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in optimizing IT functions by managing diverse teams, overseeing application portfolios, and driving strategic initiatives to enhance business performance and guest service...

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$69K - $101K *

Elevate site operations by managing a dynamic team to enhance safety, quality, and performance in a fast-paced environment, while closely collaborating with customers to achieve operational excellence...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Champion a high-performing Technical Support team, driving customer success through data-driven insights and AI strategies. Collaborate closely with Engineering and Product to enhance service quality...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate your career by managing key retailer relationships and driving value creation. You'll lead account strategies, engage stakeholders, and translate insights into actionable plans that enhance gr...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $105K *

Lead the experience of a dynamic restaurant environment, managing operations, guest satisfaction, and team performance while driving profitability and ensuring safety standards are met. Inspire and em...

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$92K - $105K *

Take ownership of restaurant operations, leading teams to enhance guest experiences, manage profitability, and ensure safety standards while fostering a culture of excellence and growth...

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$125K - $150K *

Join a dynamic team to lead lifecycle marketing strategies, enhancing advisor engagement and retention through data-driven insights and automation. Drive measurable outcomes while developing your team...

4 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$85K - $126K *

Innovate partnerships with major CPG brands while managing ad strategies. Drive growth, enhance marketing, and collaborate across teams to maximize value for DoorDash and advertisers. Join a pioneerin...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $126K *

Innovate and drive ad strategy for top-tier CPG clients, enhancing partnerships across grocery and retail sectors. Shape marketing campaigns that bolster significant growth and deliver sustainable rev...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $126K *

Support the growth of a leading advertising partnership with major CPGs by managing ads strategy, building valuable relationships, and collaborating cross-functionally to scale impactful marketing ini...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Join a team that's dedicated to enhancing client experiences in retirement services. As a key contact for plan sponsors, you'll drive satisfaction and retention through proactive support, issue resolu...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.