Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$50K - $150K *

Engage with skilled nursing facilities in the Cincinnati metro, building lasting relationships with key staff. Drive alignment calls and support clinical teams, ensuring facilities receive essential c...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building lasting relationships with skilled nursing facilities. Engage with administrators and nursing directors to facilitate care alignment, ensuring patients receive essential s...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building strong relationships with skilled nursing facilities. Drive alignment with clinical teams and enhance patient care through consistent visits and trust-building in your des...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Engage with skilled nursing facilities across assigned metros, building lasting relationships with key staff. Travel 2-3 weeks monthly to facilitate alignment calls, ensuring facilities receive essent...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Drive impactful relationships across skilled nursing facilities in the Atlanta metro. Collaborate with clinical teams to ensure patient care needs are met, while establishing trust and rapport with ke...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Join a team that's dedicated to building strong relationships in skilled nursing facilities. You'll engage with key stakeholders, facilitating essential care connections while becoming a trusted partn...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Support healthcare facilities by building strong relationships with staff, facilitating alignment calls, and ensuring seamless communication with clinical teams. Your role is vital in connecting care...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $83K *

Join a team that's dedicated to delivering exceptional workplace hospitality and employee experiences. As an operational leader, you'll oversee multiple client accounts, drive service excellence, and...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$124K - $135K *

Lead the charge in culinary excellence by managing food service operations, ensuring quality standards, and developing team capabilities to enhance client satisfaction and operational efficiency...

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $165K *

Manage and optimize Oracle WMS and DC systems, ensuring seamless integration and support. Lead enhancements, monitor KPIs, and drive process improvements to enhance operational efficiency and service...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $165K *

Lead the charge in optimizing Oracle WMS and DC systems, ensuring seamless integration and support. Drive efficiency, enhance processes, and monitor KPIs to align with operational needs while collabor...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $165K *

Champion the optimization and support of Oracle WMS and DC systems, ensuring seamless integration and operational efficiency. Lead initiatives to enhance processes, monitor KPIs, and drive user suppor...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Elevate global port operations by coordinating vendors and local partners to ensure seamless service delivery for company vessels, driving performance standards and managing budget compliance in a dyn...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$105K - $120K *

Unlock your potential by leading a dynamic sales team to drive growth and customer engagement across a diverse territory. This role emphasizes strategic sales initiatives, team development, and buildi...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $95K *

Champion sales growth by leading a dynamic team, driving strategic initiatives, and enhancing customer relationships in the food distribution sector. Collaborate with operations to ensure success and...

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$65K - $100K *

Transform community engagement by leading outreach initiatives, ensuring compliance, and enhancing customer service. Drive financial performance while developing associates through mentorship and trai...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $100K *

Tackle community outreach and operational excellence by leading initiatives, ensuring compliance, and fostering associate development to enhance customer service and drive financial performance in a d...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$93K - $139K *

Lead the charge in enhancing customer experiences by managing a dynamic team, driving sales performance, and fostering a culture of innovation and operational excellence to achieve impactful business...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $160K *

Grow your career with a leadership role overseeing department operations, managing staff, and ensuring project profitability while enhancing customer relations and driving process improvements...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock your potential by leading integrated marketing strategies that enhance brand visibility and drive engagement. Collaborate with diverse stakeholders to create impactful campaigns and community i...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$117K - $145K *

Champion field service excellence by leading HVAC/MEP operations, mentoring technicians, and driving business growth while ensuring safety and quality standards are met across your territory...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion customer satisfaction by leading complex escalations, analyzing trends, and implementing resolution strategies. Collaborate with stakeholders to enhance processes and mentor team members, ens...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $213K *

Elevate banking innovation by leading AI integration into workflows, enhancing client servicing and operational efficiency. Collaborate across teams to drive product strategy and deliver intelligent s...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $213K *

Unlock potential by leading AI integration in banking workflows, driving product strategy, and collaborating across teams to enhance client servicing and operational efficiency. Influence enterprise A...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $213K *

Empower innovation at the intersection of AI and banking, driving product strategy and execution across teams to enhance client servicing and operational efficiency in core banking workflows...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.