Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$100K - $112K *

Unlock customer insights by leading transformative research initiatives. Collaborate with diverse stakeholders to enhance end-to-end customer experiences, ensuring data-driven decisions that align wit...

Mississauga, ONRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Champion customer success by managing relationships, driving revenue growth, and ensuring client satisfaction. Collaborate with teams to deliver tailored solutions and foster long-term partnerships wi...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Optimize operations by analyzing productivity gaps and implementing best practices. Collaborate with leaders to drive measurable improvements in safety, labor efficiency, and profitability while ensur...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $114K *

Lead a skilled maintenance team to ensure optimal performance of CNC machining equipment. Oversee preventive maintenance, troubleshoot issues, and maintain communication with production teams while en...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $110K *

Grow your career with a leadership role that drives sales growth, enhances team performance, and fosters community engagement in optical services while ensuring compliance and operational excellence...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$82K - $107K *

Transform the optical department by leading sales growth, enhancing member experiences, and fostering team development. Drive operational excellence through strategic oversight, community engagement...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$82K - $107K *

Help us drive sales growth by leading optical services, optimizing team performance, and enhancing member experiences through effective merchandising, community outreach, and compliance with industry...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Drive operational excellence by leading a team to manage a $7.5M community, ensuring compliance and quality services while fostering stakeholder relationships and enhancing program development for ind...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead the charge in managing operations for a $7.5M community, ensuring quality services and compliance. Oversee staff, financial performance, program planning, and stakeholder relations to enhance ser...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$69K - $94K *

Transform healthcare operations by managing a team of ROI Specialists, ensuring compliance with regulations and optimal productivity across multiple facilities. This hybrid role involves strategic sch...

Today

  •   Less than 5 years exp.  •   Healthcare

$85K - $110K *

Inspire a high-performing sales team by driving revenue growth through effective coaching, pipeline management, and strategic development. Collaborate cross-functionally to enhance sales processes and...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Transform supply chain strategies as a key player in global equipment management. Collaborate with diverse teams and suppliers to enhance operational efficiency and drive cost-saving initiatives, ensu...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Accelerate your career by leading a dynamic sales team, developing strategic initiatives, and driving growth through effective coaching and customer engagement. Shape the future of sales in a collabor...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$175K - $185K *

Lead high-performing software engineering teams to modernize customer-facing applications, enhance operational efficiency, and drive AI-enabled practices, ensuring alignment with business objectives a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$100K - $120K *

Drive success by leading a dynamic sales team, fostering customer relationships, and implementing effective strategies to enhance performance and growth in a fast-paced environment...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Lead a dynamic sales team, driving strategies that enhance customer solutions and foster growth. Collaborate with national managers to refine operations while cultivating a high-performing environment...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Lead a dynamic sales team, driving strategies and solutions for clients while fostering growth and collaboration. Empower your team to achieve ambitious sales goals, cultivating success in a competiti...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Elevate your career by leading a dynamic sales team to drive growth and customer satisfaction. Collaborate with strategic accounts and implement winning sales strategies, all while fostering a culture...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Empower patients through expert pharmacy consulting and clinical services. Oversee medication management, enhance patient experiences, and lead pharmacy staff development while ensuring compliance wit...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$87K - $92K *

Drive client success by managing relationships, translating insights into actionable strategies, and ensuring seamless execution across teams to enhance performance and value for national CPG clients...

Oakville, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Lead a dynamic team to enhance claims operations, ensuring compliance and efficiency while driving performance and staff development. Collaborate with leadership to implement strategic initiatives and...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in 24/7 IT Service Desk operations, driving incident management and enhancing IT resiliency. Collaborate with cross-functional teams to elevate user experience and operational excellen...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Elevate IT operations by leading a 24/7 Service Desk, managing incidents, and enhancing reliability practices. Collaborate with cross-functional teams to improve user experience and drive operational...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Oversee pharmacy operations by providing empathetic consulting services, ensuring accurate medication dispensing, and enhancing patient experiences. Manage staff performance and workflow while promoti...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's dedicated to enhancing patient care through expert pharmacy consulting, medication management, and clinical services. Drive operational excellence while fostering staff development...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.