Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$90K - $110K *

Lead the charge in driving operational excellence across multiple markets, ensuring customer satisfaction and compliance while managing a high-performing team. Focus on strategic growth, budget manage...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Optimize operational performance across multiple markets. Lead high-performing teams, drive business growth, and enhance customer satisfaction while ensuring compliance and safety standards are met th...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by leading multiple markets and developing high-performing teams. Drive business growth through operational excellence and exceptional customer experiences in a dynamic, fast-paced en...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower a dynamic team to achieve operational excellence across multiple markets. Drive customer satisfaction, manage performance standards, and ensure compliance while fostering a culture of continuo...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive operational excellence and business growth across multiple markets. Lead high-performing teams, enhance customer satisfaction, and achieve financial goals while fostering a culture of safety and...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Help us drive growth by managing key accounts and generating new business opportunities. Leverage your consultative sales skills to build relationships and deliver tailored solutions for enterprise cl...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$153K - $254K *

Join a team that's dedicated to operational excellence in data centers. Lead multiple facilities, drive strategic initiatives, and ensure optimal performance while managing a high-performing technical...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$105K - $125K *

Elevate your career by managing strategic partnerships and driving revenue growth. Collaborate with executive leaders, identify new opportunities, and enhance market presence while ensuring operationa...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Partner with us to drive growth and customer engagement in the life sciences sector. Leverage your technical expertise and strategic insight to build trusted relationships and deliver analytics soluti...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career with a strategic role that drives revenue and customer engagement in the life sciences sector. Collaborate with key stakeholders to deliver analytics solutions and enhance relationshi...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $200K *

Develop client relationships and lead initiatives to grow public-sector projects, driving strategic business development and project delivery while ensuring exceptional client experiences and mentorsh...

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$95K - $105K *

Engineer and oversee all facets of supply chain operations, ensuring performance, safety, and profitability across multiple sites while driving continuous improvement and associate development...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$72K - $111K *

Lead the charge in managing a dynamic IT Service Desk, overseeing operations across shifts while ensuring top performance against SLAs and enhancing user experience through proactive problem managemen...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Drive operational excellence by leading a service desk team, ensuring high-performance standards, and fostering continuous improvement while providing Tier 0/Tier I support for a large-scale, mission...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining workforce management by leading Traffic operations, optimizing staffing strategies, and enhancing customer experience through data-driven insights and real-time analytics...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Champion workforce optimization by leading Traffic teams, enhancing service levels, and managing staffing strategies. Drive real-time analytics and forecasting to ensure operational efficiency across...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Shape success by managing client accounts, exceeding sales targets, and leveraging data insights. Collaborate across teams to drive adoption of solutions and implement strategies that enhance partners...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Analyze client accounts to create strategic sales plans, leveraging data and automation to exceed targets and enhance satisfaction. Collaborate cross-functionally to drive the adoption of innovative s...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Shape the future of customer service by leading project management initiatives, enhancing client relationships, and driving process improvements to ensure operational excellence and customer satisfact...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead technical accounting initiatives, ensuring compliance with US GAAP and SEC regulations. Collaborate with corporate and brand leaders to enhance accounting policies and drive process improvements...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$75K - $128K *

Join a team that's dedicated to managing complex service projects, ensuring client satisfaction, and driving financial success. Leverage your expertise in project management and construction to delive...

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$75K - $90K *

Join a dynamic team as a General Manager, leading operational excellence in restoration and construction while motivating managers and ensuring client satisfaction across multiple divisions...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Empower a successful customer support function by fostering relationships, optimizing processes, and implementing strategies that enhance customer satisfaction and align with organizational goals. Lea...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team to oversee daily operations in Distribution and Logistics, ensuring efficient flow of goods and services. Lead a dedicated workforce, enhance safety standards, and drive profitabil...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Transform customer service excellence by leading a global team focused on enhancing customer satisfaction, optimizing order fulfillment, and fostering strong relationships across all functions. Drive...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.