Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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1
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$150K - $180K *

Transform people service delivery by leading operations and driving AI adoption. Build scalable teams, improve workflows, and implement innovative solutions to enhance employee experience and operatio...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$116K - $174K *

Shape the future of transportation operations by leading strategic initiatives, optimizing performance, and developing high-performing teams to ensure efficient freight movement and exceptional servic...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$116K - $174K *

Lead the charge in optimizing transportation operations, driving performance, and developing high-performing teams. Collaborate across functions to enhance service delivery while ensuring safety and o...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $155K *

Champion the execution of complex business initiatives by leading cross-functional projects, mentoring teams, and driving data-informed decisions to ensure alignment with organizational goals and prom...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $150K *

Join a team that's dedicated to optimizing IT operations, ensuring seamless support across all environments. Lead and develop a skilled team while managing service levels and enhancing collaboration t...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$82K - $131K *

Elevate customer engagement by driving successful project delivery, fostering collaboration across teams, and ensuring satisfaction through proactive communication and effective management of complex...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$123K - $136K *

Empower your career by driving growth in Public Sector SLED accounts. Leverage your consultative selling skills to build relationships, manage complex sales cycles, and deliver innovative technology s...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive revenue growth by managing key customer accounts and expanding market share in the envelope manufacturing sector. Leverage industry expertise and relationship-building skills to deliver tailored...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$79K - $120K *

Partner with us to enhance sales efficiency by owning project-level workstreams, streamlining processes, and utilizing data analytics to empower our Enterprise Account Executives to focus on customer...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $128K *

Shape the future of sales operations by collaborating with senior leaders to optimize processes, streamline workflows, and enhance efficiency for Enterprise Account Executives, driving impactful chang...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $135K *

Unlock your potential as a Sales Operations Manager, driving analytics, enhancing sales processes, and collaborating with leadership to boost efficiency and performance in a dynamic environment. Join...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Lead the charge in optimizing sales operations for the Southeast region. Drive analytics, enhance sales processes, and collaborate with leadership to translate data into actionable insights, improving...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Transform sales operations by driving analytics, enhancing processes, and collaborating with leadership to boost efficiency and performance in the Southeast region. Leverage data insights to influence...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Drive sales operations excellence by analyzing data, enhancing processes, and collaborating with leadership to improve efficiency and performance across the Southeast region, ensuring strategic insigh...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Champion sales operations excellence by driving analytics, reporting, and process improvements. Collaborate with leadership to enhance efficiency and deliver actionable insights that propel business g...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$96K - $150K *

Join a dynamic team to oversee service operations, ensuring exceptional customer experiences and efficient workflow. Drive satisfaction and maintain high standards while fostering positive relationshi...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$109K - $202K *

Manage client project implementations and lead a high-performing team to ensure seamless onboarding and delivery excellence. Collaborate cross-functionally to optimize resources and drive strategic in...

Toronto, ONIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Empower impactful communications that bridge technical concepts and audiences. Drive marketing, branding, and digital initiatives to enhance visibility and engagement. Collaborate with leadership to d...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $150K *

Shape the future of analytics by leading a high-performing team to deliver strategic insights and decision support, driving operational effectiveness and competitive advantage across the organization...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$91K - $136K *

Drive operational excellence by leading a dynamic team to ensure timely customer deliveries while fostering a culture of safety, quality, and performance through data-driven decision-making and contin...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Empower your career by leading healthcare operations in Maryland. As a hands-on leader, you'll oversee practice management, drive operational excellence, and foster team growth while preparing for fut...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$95K - $115K *

Drive customer success for enterprise aviation accounts, managing onboarding, renewals, and expansions. Collaborate with cross-functional teams to deliver value and build strong executive relationship...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$74K - $111K *

Explore a leadership role overseeing National Service operations, enhancing service readiness, and driving continuous improvement across dispatch, warranty, and field execution. Collaborate cross-func...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $110K *

Join a dynamic team to elevate client success for enterprise partners, ensuring seamless onboarding and ongoing support. Drive engagement and satisfaction through tailored training and proactive relat...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.