Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$60K - $130K *

Unlock your potential in a dynamic retail environment, leading teams to deliver exceptional customer service while driving sales and fostering a positive culture. Join us to make a significant impact...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Champion a dynamic retail environment by leading a team to drive sales, enhance customer satisfaction, and foster a positive culture. Utilize your expertise to motivate staff and implement effective p...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Join a dynamic team where your leadership and sales expertise will drive retail success. Leverage your experience in automotive service to enhance customer satisfaction and foster a culture of excelle...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Optimize customer experiences and drive sales as a retail store leader. Collaborate with a dynamic team to enhance service quality, motivate staff, and implement effective strategies in a fast-paced e...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Drive exceptional retail performance by leading a dynamic team, enhancing customer experiences, and implementing effective sales strategies. Your leadership will shape a culture of excellence and inno...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Join a team that's dedicated to driving sales and enhancing customer experiences. Lead a dynamic retail environment, fostering teamwork and problem-solving while ensuring operational excellence and ex...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Drive exceptional retail performance by leading a dynamic team, enhancing customer experiences, and implementing effective strategies to achieve sales goals in a fast-paced environment...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Unlock potential by leading a dynamic retail team, driving sales, and enhancing customer experiences. This role requires strategic thinking and a passion for team development in a fast-paced environme...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Transform your career by leading a dynamic retail team, driving sales, and enhancing customer experiences. Collaborate with colleagues to foster a positive culture and achieve performance goals in a f...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate service delivery by leading a dynamic team of 25-30 professionals. Drive client satisfaction and operational excellence through innovative AI tools, strategic project oversight, and effective...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $108K *

Join a team that's dedicated to driving operational excellence and fostering a culture of belonging. Lead and develop associates while managing productivity and ensuring compliance with safety and qua...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $108K *

Drive operational excellence by leading teams, managing productivity, and ensuring compliance with safety standards. Foster a culture of belonging while implementing business solutions and enhancing c...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Develop and implement business strategies while managing teams to achieve operational goals. Oversee productivity, quality, and safety standards, ensuring compliance and fostering a culture of continu...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Unlock potential by leading a dynamic team to achieve operational excellence, ensuring quality and safety standards while fostering associate development and managing system installations and troubles...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Transform the operational landscape by leading teams, optimizing processes, and ensuring compliance with safety and quality standards while fostering a culture of collaboration and continuous improvem...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Empower teams by implementing strategic business plans, enhancing productivity, and fostering a culture of integrity and excellence. Drive operational success through effective supervision, training...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $100K *

Shape the future of luxury retail by leading a passionate fragrance team, delivering exceptional client experiences, and driving store performance in a vibrant boutique environment focused on growth a...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Drive operational excellence by managing material flow and ensuring on-time delivery. Utilize SIOP data and lean principles to enhance productivity while fostering a safety-first culture and continuou...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in driving operational excellence by overseeing field service activities, ensuring exceptional service delivery and customer satisfaction across marine VFD and drive systems within you...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Optimize operational performance by leading field engineers and enhancing service delivery to exceed expectations while ensuring high standards of professionalism and safety in the Marine and Ports Di...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive impactful marketing strategies across diverse channels, collaborating with teams to enhance brand visibility and lead generation. Analyze campaign performance to optimize initiatives and ensure...

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$125K - $135K *

Champion the corporate product support team, driving sales strategies and fostering relationships with OEMs and partners to enhance market share and profitability across multiple regions...

Acheson, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Transform technology operations as the first dedicated IT leader, optimizing infrastructure and vendor partnerships across a newly integrated service company. Drive strategic initiatives and ensure go...

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$125K - $150K *

Develop and manage sales strategies for the Flooring division, focusing on client relationships, sales forecasts, and operational efficiency to drive revenue growth and ensure quality standards in pro...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$85K - $105K *

Join a team that's dedicated to delivering exceptional customer experiences across a diverse portfolio of industrial properties. Manage relationships, optimize financial performance, and ensure top-no...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.