Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$77K - $106K *

Join a team that's dedicated to enhancing customer relationships and driving contract negotiations. You'll manage complex agreements, ensuring compliance and maximizing revenue while supporting both i...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$86K - $133K *

Lead the charge in building a robust sales funnel, driving enterprise account growth, and optimizing sales operations. Collaborate cross-functionally to enhance client relationships and deliver data-d...

Yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$101K - $140K *

Champion financial integrity by leading reporting, enhancing controls, and developing a skilled accounting team for our North American lease portfolio, ensuring compliance and insightful analysis to d...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$101K - $140K *

Lead financial reporting and strengthen controls while developing a high-performing accounting team. Collaborate across functions to enhance processes and ensure compliance for our North American leas...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$101K - $140K *

Join a team that's leading financial reporting and enhancing controls while developing a high-performing accounting team. Drive process improvements and collaborate across functions to ensure complian...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$99K - $136K *

Drive financial reporting excellence, enhance controls, and lead a dynamic accounting team supporting North America's lease portfolio while ensuring compliance and delivering insightful financial anal...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $190K *

Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Join us to drive customer growth and retention through strategic analytics. Leverage data insights to influence decision-making and optimize business performance across digital markets, collaborating...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $170K *

Lead data-driven insights to enhance customer acquisition, retention, and business performance. Collaborate across teams to develop models and dashboards that support strategic decision-making and dri...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $170K *

Drive strategic insights and analytics to enhance business performance, focusing on customer behavior, financial modeling, and executive reporting. Collaborate across teams to identify growth opportun...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$87K - $108K *

Transform your career by driving sales growth and building key customer relationships in the food service industry. Manage a multi-state territory while executing strategies that support business deve...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$107K - $119K *

Accelerate progress at expanding our food service customer base by developing key relationships and executing strategic sales initiatives across a multi-state territory, driving growth and enhancing b...

California, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$77K - $176K *

Unlock your potential as you lead critical operations, leveraging your analytical skills and military experience to develop actionable intelligence that supports national security in a fast-paced envi...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $100K *

Transform operations by leading a dedicated team to enhance customer service, streamline processes, and foster a culture of continuous improvement while ensuring effective communication and strategic...

Reposted today

  •   5 - 7 years exp.  •   Transportation

$85K *

Drive operational excellence by managing a business unit, ensuring compliance, and fostering relationships with airport authorities while overseeing staff and resources to maintain high standards...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$87K - $108K *

Champion growth in the food service sector by developing key customer relationships and executing strategic sales initiatives across a multi-state territory. Drive business development and enhance cus...

Savannah, GARemote

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$90K - $151K *

Reimagine the accounting landscape by leading complex financial processes and collaborating with corporate leadership. Drive innovation and continuous improvement while ensuring accurate financial rep...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$85K *

Pioneer excellence in front desk operations by managing daily tasks, enhancing guest experiences, and leading a dedicated team. Collaborate closely with housekeeping and maintenance to ensure seamless...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$102K - $161K *

Lead digital strategy and execution across B2C and B2B divisions, driving engagement and conversion. Oversee the digital ecosystem, ensuring alignment with marketing strategies and business growth obj...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Oversee daily operations at our fulfillment center, ensuring efficiency and compliance. Lead a dedicated team, manage logistics functions, and drive performance to meet operational goals while fosteri...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Unlock potential by leading a dynamic calibration and repair laboratory, ensuring operational excellence and customer satisfaction while managing budgets, staff, and complex technical challenges...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a team that's dedicated to excellence in calibration and repair operations. Lead day-to-day lab activities, manage budgets, and drive efficiency while ensuring top-notch customer service and tech...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Manage day-to-day operations of a calibration lab, ensuring customer satisfaction and financial objectives are met. Lead technical staff, oversee quality standards, and drive process efficiency while...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$151K - $173K *

Unlock compliance excellence by leading monitoring solutions for global payment networks. Collaborate with cross-functional teams to enhance operational controls and risk management, ensuring adherenc...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$138K - $157K *

Shape the future of global payment compliance by designing innovative monitoring solutions and operational controls. Collaborate across teams to enhance compliance metrics and risk management, driving...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.