Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$176K - $259K *

Inspire high-performing sales teams while driving impactful solutions for mid-sized Public Sector organizations. Utilize coaching, strategic problem-solving, and cross-functional collaboration to fost...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $150K *

Support our frontline customer service team by leading performance outcomes, enhancing employee experience, and driving talent development for Strategic and Enterprise customers while navigating compl...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$85K - $115K *

Join a team that's dedicated to driving sales success and operational excellence. As a District Sales Manager, you'll inspire and lead a motivated team, ensuring compliance and fostering a positive co...

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$72K - $126K *

Lead the charge in developing a high-performing team to enhance customer experience, drive sales, and ensure operational excellence across multiple business areas while fostering a culture of learning...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$87K - $139K *

Advance our Destination Services team by managing relationships with partners, ensuring seamless transitions between service and sales phases, and maximizing visitor impact through exceptional event s...

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$86K - $129K *

Optimize client relationships by providing strategic account management and advanced customer service solutions, ensuring seamless operations for large accounts and exceeding client expectations throu...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$111K - $168K *

Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Contribute to our success by leading a multi-branch sales team, driving revenue growth, and optimizing sales processes across diverse locations. Foster a high-performance culture while ensuring accoun...

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Lead the maintenance team in a fast-paced, high-volume environment. Oversee preventative maintenance programs, manage contractors, ensure operational compliance, and handle budget controls while foste...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$86K - $96K *

Champion a dynamic team in delivering exceptional patient care and client services within a 24/7 veterinary hospital. Drive operational efficiency and enhance the client experience while managing reso...

Guelph, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$148K - $195K *

Advance your career by managing local service operations, ensuring safety, team development, and customer satisfaction while driving profitable business results through effective collaboration and inn...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Contribute to the success of Employee Relations by managing complex cases, ensuring compliance with regulations, and providing expert guidance to enhance employee experiences and mitigate risks across...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$170K - $190K *

Lead the design and implementation of customer feedback systems, unifying insights to drive strategic decisions. Collaborate with executive leadership to enhance customer experience and operational ef...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $190K *

Lead the charge in shaping customer operations by unifying feedback, driving strategy, and delivering insights to enhance the customer experience and inform executive decisions in a dynamic AI-driven...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $190K *

Lead the charge in shaping customer operations by unifying feedback, analyzing market trends, and delivering strategic insights to enhance customer experience and drive business outcomes across the or...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $254K *

Elevate your career by leading a dynamic sales team, driving client engagement, and shaping innovative sales strategies. Collaborate cross-functionally to mentor talent and achieve impactful results t...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to lead enterprise-wide Continuous Improvement initiatives, enhancing safety, quality, and operational excellence. Collaborate with leadership to drive transformational change and coach teams...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Engage your leadership skills to enhance service operations across North America. Drive customer experience improvements, manage teams, and optimize vendor performance while fostering a culture of acc...

Toronto, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $140K *

Lead the charge in managing HVAC and Plumbing operations, ensuring top-tier service delivery while overseeing team performance, scheduling, and training. Drive departmental profitability and maintain...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$60K - $105K *

Manage and enhance sales support operations, ensuring seamless communication between customers and the sales team while overseeing administrative functions and inventory management to drive efficiency...

Sarnia, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Manage ServiceNow client implementations, leading multiple workstreams from planning to post-engagement support while ensuring alignment with organizational strategies and providing mentorship to team...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $125K *

Lead technology operations for global teams, optimizing systems and support. Collaborate on strategic AI solutions, ensuring compliance and enhancing workflows. Drive efficiency and innovation in a dy...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by managing strategic supplier partnerships and contracts. Drive value through effective negotiation and stakeholder collaboration while ensuring vendor performance aligns with corpor...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Drive operational excellence by leading a team focused on data analysis and reporting. Oversee the development of reporting tools, ensure data integrity, and identify process optimization opportunitie...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.