6+ years in market research, customer success, or client-facing roles.
Proven track record in managing complex client relationships.
Strong knowledge of research methodologies including Quant, Qual, and AI.
Experience leading collaborative teams to deliver results.
Excellent communication and presentation skills with a commercial focus.
Demonstrates natural curiosity and thrives in fast-paced settings.
Responsibilities
Build and nurture senior client relationships, serving as a trusted advisor.
Manage a portfolio of high-value accounts to ensure growth and retention.
Develop strategic account plans and maintain a robust proposal pipeline.
Collaborate with cross-functional teams to deliver impactful, insight-driven work.
Translate research findings into compelling business narratives.
Accurately forecast revenue on various timelines.
Lead and mentor team members, fostering a culture of growth and accountability.
Benefits
Opportunities for professional growth and mentorship.
Exposure to a diverse range of innovative products and solutions.
Engagement in high-impact client projects.
Contribution to company-wide KPIs and innovative initiatives.
Full Job Description
Director of Customer Success
What You Will Do as a Key Member of Our Team
Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally's product suite (including Quant, Qual, and AI-enabled solutions).
Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
Translate findings into compelling narratives that inform high-level business decisions.
Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.
Desired Skills and Experience
6+ years of experience in market research, customer success, or client-facing roles
Proven ability to manage complex client relationships with measurable business impact
Strong grasp of research methodologies (Quant, Qual, AI)
Experience leading and collaborating with teams to deliver excellence
Excellent communication and presentation skills with a commercial mindset
Natural curiosity, self-motivation, and comfort in fast-paced environments
