Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$130K - $200K *

Drive customer service excellence across multiple aerospace sites, leading a team to enhance order management, delivery performance, and customer satisfaction while fostering strong relationships and...

2 days ago

  •   Less than 5 years exp.  •   Staffing

$130K - $200K *

Advance customer service excellence by leading operations across multiple sites, enhancing aerospace OEM and aftermarket relationships, and driving process improvements to ensure high-quality service...

2 days ago

  •   Less than 5 years exp.  •   Staffing

$85K - $90K *

Grow your career with a dynamic team focused on enhancing customer satisfaction, managing aerospace orders, and ensuring compliance with quality standards while leading continuous improvement initiati...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$64K - $97K *

Join a dynamic team as a Customer Service Manager, overseeing operational excellence and financial goals while fostering a culture of diversity and community engagement in the retail grocery sector...

Reposted today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$64K - $97K *

Drive operational excellence and customer engagement in retail grocery, leading diverse teams to achieve sales goals, enhance service quality, and foster community relationships while ensuring complia...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$101K - $152K *

Empower operational excellence by leading customer service teams in liquid cooling systems. Drive performance, enhance technician utilization, and ensure high customer satisfaction through effective s...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Advance your career by leading a dedicated customer service team in a manufacturing setting. Ensure excellent support from order entry to delivery while collaborating with key departments for operatio...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$106K - $141K *

Optimize customer service operations and talent development, ensuring efficient workflows and high performance while directly collaborating with regional leaders to meet strategic objectives and enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$64K - $97K *

Transform your career by leading customer service operations, driving excellence, and fostering community engagement. Oversee team performance, optimize processes, and ensure compliance while creating...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$64K - $97K *

Unlock potential by leading customer service operations, driving excellence, and fostering community engagement. Shape a diverse team while achieving financial goals and enhancing customer experiences...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead the charge in enhancing customer service excellence by managing teams, optimizing processes, and resolving escalated issues to foster a high-performing environment that prioritizes customer satis...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead a dynamic customer service team, enhancing performance and efficiency while ensuring exceptional customer experiences. Empower your team to resolve issues and foster a positive work environment t...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Champion customer service excellence by leading teams, enhancing processes, and resolving issues. Drive performance improvements and foster a positive environment to ensure exceptional customer experi...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead the charge in empowering customer service teams to deliver exceptional experiences, manage daily operations, and drive continuous improvement in service quality and efficiency while resolving esc...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Optimize customer service operations by training leaders, managing teams, and enhancing procedures to ensure exceptional service delivery and efficiency across departments...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead transformation and optimize customer service operations while driving exceptional experiences and continuous improvement in a high-impact leadership role. Collaborate across functions to enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Unlock potential by leading a high-performing Customer Service organization. Drive strategy and operational excellence across Customer Care, Fulfillment, and Compliance to enhance customer satisfactio...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$85K - $105K *

Lead the charge in optimizing customer service operations, developing a high-performing team, and driving revenue recognition. Collaborate across departments to enhance order accuracy and resolve esca...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$64K - $97K *

Champion community engagement and operational excellence as you oversee superior customer service operations. Drive sales, foster team development, and ensure compliance—all while inspiring a diverse...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $167K *

Empower a global customer support team by developing leaders, setting standards, and driving excellence across regions. Collaborate with peers to enhance service quality and ensure customer satisfacti...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $125K *

Champion customer success by leading a dynamic team, ensuring service excellence, and driving operational efficiency. Collaborate with cross-functional partners to enhance customer relationships and a...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $150K *

Transform the sales landscape by coaching and training professionals to excel in their roles. Engage in hands-on mentorship, develop impactful curricula, and lead initiatives that drive sales success...

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$65K - $120K *

Champion our sales team by driving performance, building customer relationships, and mentoring talent. This role offers substantial financial rewards and the opportunity to lead a dynamic team in achi...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $120K *

Transform your career by leading a dynamic sales team, driving performance, and fostering customer relationships. This role offers substantial financial rewards and the chance to mentor others while a...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $150K *

Oversee a dynamic sales team, driving performance and customer satisfaction while fostering a culture of mentorship and excellence. Lead initiatives to enhance operational success and build lasting re...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.