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• Ensuring third-party is providing best in class customer service to Morgan Stanley clients and customers.
Responsible for coordination of Servicing's Strategic Program Management functions, including review/maintenance of process management, complaint analysis and oversight, and Servicing Vendor Managemen...
Primary responsibility for on-going management of all supplier agreements, including audit of supplier performance against contractual obligations and Service Level Agreements, change control manageme...
The Architect works with the project manager to ensure that the project deliverables are on time, within budget and at the required level of quality. He oversees design and development efforts from th...
Participate in vendor relationships by actively seeking and understanding new products and new technologies, and present where applicable to internal SDI sales and management staff for consideration...
The Director, Cloud Operations role is essential to enabling a modern computing environment in the Cloud that is highly scalable and resilient, which will significantly improve the speed of deploying...
Establish collaborative and productive relationships with product management, governance, UX design, vendors and other supporting teams.
Writing user stories for services that enable customers and partners to integrate and develop to voice/VoIP services. Lead a cross functional team to defineAPI platform strategy for VoIP connectivity...
Responsible for follow-up on open meetings and outstanding quotes to close the deal; maintain open lines of communication with management, client base, vendor base, and co-workers...
Demonstrate ability to dig into complex and undefined opportunities with efficiency and minimal supervision, synthesize data and conduct research