Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$75K - $100K *
Join the charge in supporting our enterprise IT environment by managing user identities, deploying applications, and troubleshooting complex issues across hybrid infrastructures. Leverage your experti...
Yesterday
System Administrator Principal
$120K - $160K *
Optimize customer service management and AI capabilities by leading ServiceNow implementations, enhancing workflows, and ensuring compliance with governance standards to elevate customer experience an...
2 days ago
Senior Application Engineer/Process Automation Developer-Distributed
$110K - $130K *
Drive the implementation and support of automation and orchestration platforms, collaborating with technology teams to enhance processes and develop reusable web applications, ensuring high availabili...
1 week ago
Senior Technology Security Engineer
$103K - $164K *
Lead and innovate security solutions, assess risks, ensure compliance, and collaborate with stakeholders to enhance enterprise security frameworks in a dynamic environment...
3 weeks ago
$100K - $120K *
Innovate within a dynamic team to automate and streamline Windows deployment, utilizing your expertise in scripting and system integration to enhance operational efficiency for a federal client...
4 weeks ago
Mobile Implementation Specialist
$96K - $148K *
Unlock the potential of government partnerships by managing client projects across the US. Support project design, training, and implementation, ensuring optimal client experiences and delivering succ...
Reposted 5 days ago
Senior ITCR / Requirements Analyst
$79K - $122K *
Shape the future of IT capabilities by leading requirements analysis and advisory support for a Department of War agency. Collaborate with stakeholders to deliver data-driven insights and enhance ente...
Today
Senior ITCR / Requirements Analyst
$79K - $122K *
Join a team that's driving innovation as you lead critical IT capability analysis, mentorship, and strategic decision-making. Utilize your expertise to enhance enterprise IT initiatives and deliver im...
3 weeks ago
Software Installer – Mid-Level
$80K - $128K *
Transform the future of air traffic management by ensuring seamless software installations and operational readiness for FAA's Terminal Flight Data Manager program, while collaborating with teams acro...
2 days ago
$135K - $160K *
Champion operational excellence by spearheading IT Business Systems processes, ensuring effective training, governance, and budgeting. Analyze user support data to enhance service delivery across dive...
Reposted yesterday
$90K - $100K *
Join a team that's dedicated to enhancing data pipeline stability and server administration for enterprise analytics systems. Support the transition of legacy data models into Tableau while ensuring c...
3 weeks ago
$81K - $138K *
Optimize customer support operations by triaging issues, enhancing data services, and driving platform adoption. Collaborate with cross-functional teams to improve user experiences and operational eff...
2 days ago
$80K - $95K *
Transform your career by leading configuration management efforts to ensure accurate, trusted data in the CMDB. Collaborate with cross-functional teams to enhance IT services through robust governance...
Reposted 2 weeks ago
Manager – Engineering, Managed Services
$117K - $177K *
Lead a dynamic Managed Services Engineering team to enhance cloud operations, ensuring exceptional service delivery, compliance, and continuous improvement while driving team development and operation...
2 days ago
$77K - $93K *
Transform IT/OT network infrastructure by implementing secure, scalable solutions. Collaborate with teams to ensure robust performance and compliance while managing network security and troubleshootin...
1 week ago
Epic Clinical Service Desk Specialist-REMOTE
$83K - $193K *
Elevate the efficiency of clinical operations by leading Epic Clinical Service Desk initiatives, optimizing workflows, and implementing best practices to enhance patient care and support in a dynamic...
Reposted 2 days ago
Commissioning Technician/Specialist
$80K - $95K *
Unlock potential by providing technical support throughout the commissioning lifecycle of mission-critical facilities. Collaborate with engineers and stakeholders to ensure successful execution of com...
Today
Senior Technical Support Engineer
$100K - $120K *
Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...
Reposted 2 weeks ago
$95K - $110K *
Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...
2 weeks ago
Technical IBM Mainframe Applications/Systems Analyst
$75K - $105K *
Optimize mainframe systems as a key analyst, ensuring stability and performance of IBM z/OS environments. Collaborate with teams to troubleshoot issues and maintain critical applications, while enhanc...
Today
Thermal Systems Technical Documentation Engineer
$95K - $115K *
Optimize technical documentation processes for complex thermal management solutions. Join us in bridging engineering concepts with practical applications, enhancing customer understanding while suppor...
3 weeks ago
$100K - $120K *
Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...
Reposted 3 days ago
$80K - $95K *
Transform your career by managing critical systems operations, enhancing infrastructure, and driving automation in a dynamic environment. Collaborate with a skilled team to ensure high availability an...
2 weeks ago
$75K - $158K *
Elevate enterprise testing by managing Tricentis Tosca for automated quality assurance. Collaborate with cross-functional teams to enhance testing maturity, ensure platform stability, and support miss...
Reposted 1 week ago
$80K - $95K *
Partner with us to bridge marketing and technology, defining business requirements and supporting data-driven campaigns across onboarding, lead generation, and product enrollment initiatives for optim...
Yesterday
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.