Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$155K - $174K *

Empower innovation by leading strategic insights in software engineering, focusing on AI integration across the SDLC. Collaborate with global leaders to drive actionable strategies that enhance busine...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Drive innovation by collaborating with cross-functional teams to enhance customer experiences through data-driven software solutions and iterative improvements, ensuring the effectiveness of both new...

Florida, USRemote

Today

  •   5 - 7 years exp.  •   Staffing

$142K - $184K *

Champion the development and operational deployment of vehicle firmware, leveraging IoT data to enhance fleet safety and efficiency through collaborative efforts with cross-functional teams...

CanadaRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$154K - $260K *

Innovate and drive technical strategy for AI-powered products at scale. Empower teams to build transformative software solutions, oversee complex projects, and deliver exceptional results that reshape...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $136K *

Elevate clinician productivity by driving solution adoption, optimizing workflows, and delivering impactful training. Collaborate with healthcare teams to enhance outcomes and ensure successful implem...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Explore the potential of AI in full-stack development while designing and delivering enterprise applications. Collaborate across teams and mentor engineers, ensuring your expertise shapes cutting-edge...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive enterprise solution implementations by leading requirements analysis, designing scalable architectures, and delivering innovative solutions. Collaborate with teams to ensure quality and manage c...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Unlock insights by analyzing operational data and developing reporting tools. Collaborate with stakeholders to enhance data quality and streamline processes, delivering polished executive presentation...

Texas, USRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by designing and maintaining automation workflows across IT systems and SaaS platforms. Collaborate with teams to develop integrations and optimize processes, enhancing operational ef...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$114K - $180K *

Shape the future of data center design by leading complex infrastructure initiatives, enforcing engineering standards, and mentoring teams to drive innovation and operational excellence across multipl...

Tennessee, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Drive the development and maintenance of SCADA applications in a dynamic Remote Operations Center, collaborating with engineers and operators to enhance monitoring and operational support for power ge...

Houston, TXRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $195K *

Unlock your potential as you collaborate to develop enterprise Android applications, enhancing user experience through innovative design, coding, and testing. Join a dynamic team focused on delivering...

Austin, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a team that's redefining ServiceNow architecture, delivering innovative solutions and driving technical excellence across enterprise projects. Leverage your expertise in ServiceNow to influence c...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$60K - $250K *

Drive impactful connections in healthcare by matching providers with facilities. Leverage your sales expertise to build relationships, negotiate contracts, and contribute to a rewarding mission that e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$81K - $138K *

Unlock the potential of automated testing and quality assurance for a federal agency's data and AI/ML platform. Collaborate with cross-functional teams to ensure release readiness and enhance system p...

Alabama, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Contribute to seamless enterprise integrations by designing and developing Infor M3 solutions. Leverage your expertise in Infor OS, ION, and APIs to enhance data exchange across applications and suppo...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $200K *

Engage as a Senior Backend Software Engineer, driving innovation in Go-based backend systems and contributing to the OpenTDF project, ensuring data security solutions for enterprise and federal client...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead revenue growth as a Senior Sales Executive, cultivating strong client relationships and executing strategic sales initiatives while navigating the Broadcast Transformation landscape for sustained...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$175K - $210K *

Transform the sales enablement landscape by leading strategic initiatives that empower teams, enhance training, and drive growth in a dynamic marketplace. Collaborate cross-functionally to ensure ever...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Transform the future of Health IT by developing and enhancing OpenText workflows. Leverage your expertise in Agile development and technical consulting for a key federal project, ensuring excellence a...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Staffing

$115K - $138K *

Manage complex data center deployment projects, ensuring timely delivery and alignment among stakeholders. Oversee planning, execution, and closeout while maintaining budget and risk controls in fast...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$75K - $175K *

Advance application security initiatives by leading manual code reviews, penetration tests, and threat modeling. Work closely with clients to strengthen their secure development processes, delivering...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $172K *

Lead the charge in ensuring product quality for critical defense programs, overseeing quality management throughout the lifecycle, collaborating with stakeholders, and driving compliance with industry...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$175K - $225K *

Drive successful customer engagements by managing technical sales processes, designing enterprise-level solutions, and building strong relationships to close deals. Leverage your expertise to enhance...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.