Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Manager, Technical Account Management
$112K - $158K *
Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...
3 days ago
Senior Technical Marketing Specialist
$98K - $147K *
Unlock potential by designing engaging, story-driven demonstrations that showcase technology's real-world impact. Collaborate with cross-functional teams to create compelling content that bridges prod...
2 days ago
$110K - $130K *
Innovate by developing scalable applications and data pipelines, leveraging Python and cloud platforms. Collaborate with cross-functional teams to modernize enterprise systems and enhance backend serv...
1 week ago
$69K - $104K *
Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybr...
3 weeks ago
Sr. Unified Comms Engineer - Federal Customer
$120K - $145K *
Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...
Reposted 4 days ago
Test & Validation Integration Engineer - Federal Customer
$110K - $130K *
Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...
4 days ago
Cybersecurity Specialist Cloud Engineer
$80K - $120K *
Join a team that's dedicated to enhancing cybersecurity through innovative cloud solutions. You'll design, implement, and optimize security monitoring in Azure, leveraging tools like Microsoft Sentine...
2 days ago
Cybersecurity Specialist Cloud Engineer
$110K - $130K *
Join a team that's dedicated to enhancing cybersecurity through cloud solutions. You'll design, implement, and optimize security monitoring and automation in a dynamic environment, focusing on Azure a...
3 days ago
System Implementation Specialist
$75K - $120K *
Advance your career by implementing innovative SaaS solutions, configuring custom workflows, and driving system integration projects. Collaborate with a dynamic team to tackle complex challenges and d...
3 weeks ago
Field Application Specialist - Public Safety Operations (Canada)
$72K - $95K *
Contribute to public safety operations as a technical expert, enhancing user experience through UAS product demonstrations, training, and support. Travel extensively to engage clients, ensuring operat...
Reposted 6 days ago
Field Service Technician (HVACR)
$90K - $125K *
Champion customer satisfaction by troubleshooting HVAC issues and promoting system enhancements while managing service execution with up to 70% travel. Build rapport with clients and ensure smooth ope...
3 weeks ago
Market Development Specialist - AI Data Center Solutions
$153K - $245K *
Transform the AI Data Center landscape by driving strategic growth and adoption of high-speed test solutions. Engage with key stakeholders to validate complex AI infrastructure and enhance interconnec...
2 days ago
$150K - $279K *
Empower government sector success by identifying sales opportunities and leveraging legal tech expertise. Join a dynamic team to boost revenue through strategic outreach and relationship building whil...
3 weeks ago
$80K - $95K *
Optimize network performance by troubleshooting complex issues, leading projects, and mentoring teams. Collaborate on designs and enhance security while ensuring operational standards and delivering e...
3 weeks ago
Advanced Specialist, Implementation Specialist
$85K - $95K *
Elevate K-12 assessment programs by leading content development, ensuring quality and operational excellence. Collaborate cross-functionally, manage client relationships, and leverage AI tools to enha...
Today
$80K - $95K *
Empower our sales team by equipping them with critical tools and training. As a strategic partner, you'll collaborate across departments to enhance sales effectiveness and drive success with innovativ...
Reposted 2 weeks ago
Field Service Specialist (Québec)
$90K - $120K *
Empower customer satisfaction as a Field Service Specialist, diagnosing HVAC issues, enhancing communication with clients, and managing installations and retrofits effectively, while traveling up to 7...
3 weeks ago
Sr IT Project Specialist - HOH Fellows | SpouseWorks Fellows | SkillBridge Candidates Only
$90K - $94K *
Unlock potential by joining a dynamic team that supports military transitions into civilian roles. Gain hands-on experience in IT project management while collaborating with industry leaders to enhanc...
Yesterday
Senior Specialist, Incident Response
$110K - $130K *
Manage high-stakes incident responses, translating technical chaos into clear communication. Lead a team to ensure effective crisis execution while fostering a culture of calm and collaboration across...
6 days ago
ERP Functional Specialist -- Currently Remote
$90K - $110K *
Transform financial operations by supporting ERP implementation, analyzing business processes, and ensuring seamless integration across multiple workstreams. Collaborate with teams to enhance system f...
2 days ago
$128K - $218K *
Partner with us to drive net new customer acquisition across diverse markets, leveraging your expertise in Compliance, FinTech, and RegTech to translate complex regulatory challenges into impactful te...
Today
$112K - $150K *
Transform the future of program management by leading strategic initiatives, overseeing budgets, and fostering strong client relationships. Drive operational excellence and ensure program outcomes ali...
Yesterday
Software Engineer, Integrations Delivery & Support
$148K - $190K *
Unlock your potential as you build and maintain integrations that connect security tools to enhance customer workflows. Collaborate with a dynamic team to design, deliver, and support reliable solutio...
2 weeks ago
Solutions Engineer - Agents & Automation
$150K - $200K *
Unlock potential by driving enterprise agent solutions with Microsoft technologies. Collaborate on agent governance, lifecycle management, and secure operations, while translating designs into product...
Yesterday
Senior Field Controls Technician
$93K - $104K *
Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...
Reposted 1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.