Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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1
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$112K - $158K *

Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$98K - $147K *

Unlock potential by designing engaging, story-driven demonstrations that showcase technology's real-world impact. Collaborate with cross-functional teams to create compelling content that bridges prod...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Innovate by developing scalable applications and data pipelines, leveraging Python and cloud platforms. Collaborate with cross-functional teams to modernize enterprise systems and enhance backend serv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $104K *

Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...

La Plata, MDRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Join a team that's dedicated to enhancing cybersecurity through innovative cloud solutions. You'll design, implement, and optimize security monitoring in Azure, leveraging tools like Microsoft Sentine...

Virginia, USRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to enhancing cybersecurity through cloud solutions. You'll design, implement, and optimize security monitoring and automation in a dynamic environment, focusing on Azure a...

Virginia, USRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $120K *

Advance your career by implementing innovative SaaS solutions, configuring custom workflows, and driving system integration projects. Collaborate with a dynamic team to tackle complex challenges and d...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$72K - $95K *

Contribute to public safety operations as a technical expert, enhancing user experience through UAS product demonstrations, training, and support. Travel extensively to engage clients, ensuring operat...

CanadaRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $125K *

Champion customer satisfaction by troubleshooting HVAC issues and promoting system enhancements while managing service execution with up to 70% travel. Build rapport with clients and ensure smooth ope...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$153K - $245K *

Transform the AI Data Center landscape by driving strategic growth and adoption of high-speed test solutions. Engage with key stakeholders to validate complex AI infrastructure and enhance interconnec...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $279K *

Empower government sector success by identifying sales opportunities and leveraging legal tech expertise. Join a dynamic team to boost revenue through strategic outreach and relationship building whil...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Optimize network performance by troubleshooting complex issues, leading projects, and mentoring teams. Collaborate on designs and enhance security while ensuring operational standards and delivering e...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$85K - $95K *

Elevate K-12 assessment programs by leading content development, ensuring quality and operational excellence. Collaborate cross-functionally, manage client relationships, and leverage AI tools to enha...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Empower our sales team by equipping them with critical tools and training. As a strategic partner, you'll collaborate across departments to enhance sales effectiveness and drive success with innovativ...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Empower customer satisfaction as a Field Service Specialist, diagnosing HVAC issues, enhancing communication with clients, and managing installations and retrofits effectively, while traveling up to 7...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $94K *

Unlock potential by joining a dynamic team that supports military transitions into civilian roles. Gain hands-on experience in IT project management while collaborating with industry leaders to enhanc...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Manage high-stakes incident responses, translating technical chaos into clear communication. Lead a team to ensure effective crisis execution while fostering a culture of calm and collaboration across...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Transform financial operations by supporting ERP implementation, analyzing business processes, and ensuring seamless integration across multiple workstreams. Collaborate with teams to enhance system f...

Washington, DCRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$128K - $218K *

Partner with us to drive net new customer acquisition across diverse markets, leveraging your expertise in Compliance, FinTech, and RegTech to translate complex regulatory challenges into impactful te...

San Ramon, CARemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$112K - $150K *

Transform the future of program management by leading strategic initiatives, overseeing budgets, and fostering strong client relationships. Drive operational excellence and ensure program outcomes ali...

Richmond, VARemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$148K - $190K *

Unlock your potential as you build and maintain integrations that connect security tools to enhance customer workflows. Collaborate with a dynamic team to design, deliver, and support reliable solutio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $200K *

Unlock potential by driving enterprise agent solutions with Microsoft technologies. Collaborate on agent governance, lifecycle management, and secure operations, while translating designs into product...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$93K - $104K *

Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.