Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$92K - $166K *
Join a dynamic team as a Classification Specialist, providing expert HR support in position classification and evaluation. Leverage your skills to enhance organizational efficiency and ensure complian...
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Principal OT Cybersecurity / ICS Security Architect
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Explore opportunities as a Principal OT Cybersecurity Architect, leading advanced solutions analysis for critical infrastructure. Collaborate with federal stakeholders to enhance cybersecurity across...
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Senior Director, Platform Product
$190K - $225K *
Lead the charge in shaping the product vision and strategy for a transformative platform. Drive cross-functional collaboration, align stakeholder priorities, and manage external partnerships to delive...
4 weeks ago
Integrated Program Planner Stf - E4
$111K - $206K *
Lead cross-functional teams to develop and manage integrated program schedules, ensuring effective execution and performance through Earned Value Management and critical path analysis. Drive collabora...
4 days ago
Implementation Specialist - Payer Operations
$88K - $108K *
Transform payer billing implementations by managing complex projects, collaborating across teams, and driving process improvements. Leverage strong problem-solving skills to enhance operational effici...
1 week ago
$110K - $150K *
Engage in cutting-edge front-end development, crafting intuitive user interfaces, optimizing system performance, and collaborating with stakeholders to enhance user experiences. Leverage your skills i...
3 weeks ago
Territory Customer Support Manager
$96K - $124K *
Champion customer success by driving machine performance and proactive support for strategic accounts. Collaborate with teams to enhance operational efficiency and deliver training programs, ensuring...
4 days ago
Director - Digital Platform Engineering
$204K - $316K *
Join a dynamic leadership team to drive innovative platform strategies, manage cross-functional engineering teams, and shape the future of AI-enabled solutions through advanced cloud services and cutt...
Reposted 3 weeks ago
$148K - $263K *
Lead the charge in architecting complex OneStream solutions, translating functional requirements into technical designs, and guiding a team to deliver high-performance financial applications for gover...
2 weeks ago
Human-Centered Design Specialist IV - UI/UX
$100K - $130K *
Engage users by designing intuitive, accessible digital experiences through research-driven UI/UX solutions. Collaborate across stakeholders to enhance usability and foster a cohesive interface that m...
1 month ago
$100K - $120K *
Join a dynamic team as a senior sales professional, driving new business opportunities and crafting tailored solutions for clients. Leverage your expertise to build relationships, understand client ne...
2 weeks ago
Account Executive - Communications
$90K - $110K *
Accelerate progress at the forefront of business development by targeting and acquiring clients, managing robust sales pipelines, and collaborating across teams to deliver tailored IT solutions that m...
4 weeks ago
Product Manager - CRM & Customer Engagement Solutions
$110K - $130K *
Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...
3 days ago
Senior Director, AI Transformation
$185K - $215K *
Champion AI integration across teams, driving transformative initiatives for measurable outcomes. Lead enterprise-wide AI adoption strategy, governance, and programs, influencing stakeholders to harne...
Reposted 1 week ago
Senior Director, Customer Support
$155K - $195K *
Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...
Today
Director, Technology Sales, NA
$160K - $190K *
Transform your career by leading a dynamic sales team focused on driving revenue growth in North America technology accounts. Shape innovative go-to-market strategies and engage with executive leaders...
2 days ago
Lead Software Engineer, Azure Solutions
$170K - $200K *
Accelerate progress at the forefront of Azure solutions, leading medium-scale client engagements and complex projects. Drive technical leadership, solution architecture, and mentoring while collaborat...
2 weeks ago
Service Automation Software Engineer
$165K - $260K *
Elevate operational efficiency by designing and delivering cutting-edge AI and automation solutions. Collaborate with teams to turn complex challenges into scalable, impactful implementations that enh...
3 weeks ago
Senior Red Team Engineer - Frontier AI Security (Remote US)
$120K - $150K *
Lead the charge in advanced security assessments, identifying vulnerabilities and enhancing security posture through hands-on penetration testing and collaboration with cross-functional teams. Mentor...
Reposted 2 days ago
$114K - $213K *
Empower growth by managing and enhancing relationships with key clients, driving product adoption and sales expansion throughout the entire customer lifecycle. Your leadership will ensure exceptional...
Reposted 3 weeks ago
Site Inspector Lead (Data Center Manufacturing Quality)
$100K - $120K *
Empower quality assurance excellence by leading inspections across North America, ensuring critical infrastructure meets project standards. Collaborate with suppliers and teams to mitigate risks and d...
Yesterday
$200K - $225K *
Transform the future of cloud commerce by leading the design and evolution of scalable, resilient systems that enhance platform reliability and drive innovation across teams and products...
2 days ago
$121K - $135K *
Transform your creativity into impactful visual content across diverse media. Collaborate with teams to produce engaging designs that resonate with audiences, ensuring brand consistency in every proje...
1 week ago
Lead Security Operations Analyst
$110K - $130K *
Engage in a dynamic role leading security operations and AI integration. Oversee real-time threat monitoring and incident response while developing automated workflows in a cutting-edge, multi-tenant...
Today
Field Service Engineer -Southeast
$90K - $115K *
Join us to support advanced Warehouse Robotics in the field, delivering exceptional service and solutions to our North American customers. Leverage your technical expertise and customer empathy to dri...
3 days ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.