Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Field Applications Engineer (TEM)
$110K - $130K *
Empower semiconductor innovation by providing technical expertise and solutions that enhance product development and integration, ensuring customer success through collaborative application developmen...
Reposted 2 weeks ago
$95K - $115K *
Lead the technical health of a claims platform by enhancing applications, ensuring system stability, and bridging engineering with business needs. This hybrid role combines hands-on development with s...
Today
$110K - $140K *
Unlock the potential of our partner ecosystem by designing and delivering impactful enablement programs that elevate partner performance through engaging, high-quality training experiences...
Reposted 2 days ago
$110K - $125K *
Lead and develop a high-performing Solution Consulting team, driving strategic engagements and delivering impactful product demonstrations to agency and brokerage clients. Collaborate cross-functional...
1 week ago
$72K - $115K *
Support our team by leading RN Reviewers in delivering quality assessments efficiently, ensuring compliance with Mass Health standards while fostering team development and workflow improvements...
3 weeks ago
Senior Revenue Enablement Specialist - Product
$128K - $178K *
Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...
6 days ago
Clinical Support Representative - Buffalo
$85K - $105K *
Elevate customer engagement and streamline medical order processes while collaborating with Territory Managers to enhance market penetration and revenue recognition in a defined territory, ensuring op...
Today
$125K - $150K *
Shape the future of procurement by optimizing MRO and consumables management. Lead strategic sourcing and supplier relationships across multiple sites while driving cost savings, compliance, and opera...
3 weeks ago
$125K - $150K *
Shape the future of manufacturing by leading strategic procurement for facilities and utilities, overseeing lifecycle management, and ensuring optimum support for production while adhering to stringen...
3 weeks ago
Account Executive 2, Direct Sales
$150K - $205K *
Accelerate progress at developing new accounts and expanding existing ones, building strong customer relationships while ensuring exceptional service and driving sales growth within a defined territor...
3 days ago
$115K - $117K *
Join a team that's dedicated to enhancing privacy compliance and cybersecurity. Collaborate with stakeholders to assess risks, develop training, and ensure adherence to federal regulations while prote...
1 week ago
Solutions Consultant Performance Software
$110K - $130K *
Strategize customer success by leveraging performance software solutions to enhance operational efficiency, safety, and reliability across diverse industries, ensuring effective project execution and...
1 week ago
$123K - $159K *
Elevate your career by building and scaling internal systems, collaborating with cross-functional teams, and enhancing IT infrastructure to deliver seamless access and support for employees' needs...
2 weeks ago
$123K - $159K *
Transform IT infrastructure by building, supporting, and scaling systems. Collaborate with cross-functional teams to enhance efficiency, manage data security, and implement integrations while troubles...
3 weeks ago
AUKUS Sustainment Integration Manager - 30697
$100K - $160K *
Transform operations by coordinating transition and integration activities for sustainment and readiness, ensuring stability while enabling a controlled shift to future models across divisions and sta...
2 days ago
$105K - $231K *
Empower security excellence by leading ServiceNow implementations, ensuring compliance with NIST and FedRAMP standards, and enhancing platform security through innovative governance and risk managemen...
3 days ago
$100K - $120K *
Elevate quality assurance by enhancing the Quality Management System for simulation products. Collaborate cross-functionally to ensure compliance, drive improvements, and maintain customer satisfactio...
1 week ago
Industrial Business Development Manager
$98K - $149K *
Lead the charge in driving industrial sales growth by developing strategic plans, identifying opportunities, and delivering tailored solutions to enhance customer relationships and market presence acr...
1 week ago
Senior Director, Technical Solutions - Quantum
$240K - $310K *
Elevate your career as you lead a team of technical experts to develop innovative strategies that drive customer engagement and support business growth across diverse sectors...
3 weeks ago
Senior QA Engineer, AI & Automation
$110K - $130K *
Join a team that's redefining quality assurance through AI-accelerated test automation. You'll build scalable automation suites, integrate quality gates, and collaborate with engineers to enhance test...
1 week ago
$130K - $160K *
Strategize and execute AI-first transformation programs while partnering with VP and Director-level leaders across CX, Operations, and Technology, driving agent development and change management at en...
Reposted 3 weeks ago
$88K - $105K *
Unlock potential by joining a dynamic team as a key technical resource, ensuring operational excellence and system reliability within IBM infrastructure while collaborating with cross-functional teams...
Today
Federal Senior Principal Engineer, Solutions Architecture - SOCOM
$135K - $160K *
Advance your career by joining a dynamic team focused on delivering innovative enterprise solutions. Engage with a variety of technologies while supporting mission-critical systems. Drive customer suc...
Reposted 4 days ago
Data Center Facilities Operations Lead
$110K - $130K *
Optimize data center operations by managing critical facility systems for AI infrastructure. Ensure readiness, maintenance, and monitoring standards to support high-density environments while scaling...
Reposted 4 weeks ago
LOE 1 Tech Lead - Vulnerability Management Technology
$154K - $278K *
Drive vulnerability management technology improvements across teams, transitioning to automated, risk-based remediation. Oversee integration of continuous monitoring and security testing to enhance op...
Today
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.