Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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1
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$110K - $130K *

Empower semiconductor innovation by providing technical expertise and solutions that enhance product development and integration, ensuring customer success through collaborative application developmen...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Lead the technical health of a claims platform by enhancing applications, ensuring system stability, and bridging engineering with business needs. This hybrid role combines hands-on development with s...

Cincinnati, OHRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$110K - $140K *

Unlock the potential of our partner ecosystem by designing and delivering impactful enablement programs that elevate partner performance through engaging, high-quality training experiences...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $125K *

Lead and develop a high-performing Solution Consulting team, driving strategic engagements and delivering impactful product demonstrations to agency and brokerage clients. Collaborate cross-functional...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $115K *

Support our team by leading RN Reviewers in delivering quality assessments efficiently, ensuring compliance with Mass Health standards while fostering team development and workflow improvements...

Massachusetts, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$128K - $178K *

Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $105K *

Elevate customer engagement and streamline medical order processes while collaborating with Territory Managers to enhance market penetration and revenue recognition in a defined territory, ensuring op...

Buffalo, NYRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Shape the future of procurement by optimizing MRO and consumables management. Lead strategic sourcing and supplier relationships across multiple sites while driving cost savings, compliance, and opera...

Falls Church, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Shape the future of manufacturing by leading strategic procurement for facilities and utilities, overseeing lifecycle management, and ensuring optimum support for production while adhering to stringen...

Falls Church, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $205K *

Accelerate progress at developing new accounts and expanding existing ones, building strong customer relationships while ensuring exceptional service and driving sales growth within a defined territor...

Michigan, USRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$115K - $117K *

Join a team that's dedicated to enhancing privacy compliance and cybersecurity. Collaborate with stakeholders to assess risks, develop training, and ensure adherence to federal regulations while prote...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Strategize customer success by leveraging performance software solutions to enhance operational efficiency, safety, and reliability across diverse industries, ensuring effective project execution and...

Colorado, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$123K - $159K *

Elevate your career by building and scaling internal systems, collaborating with cross-functional teams, and enhancing IT infrastructure to deliver seamless access and support for employees' needs...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$123K - $159K *

Transform IT infrastructure by building, supporting, and scaling systems. Collaborate with cross-functional teams to enhance efficiency, manage data security, and implement integrations while troubles...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $160K *

Transform operations by coordinating transition and integration activities for sustainment and readiness, ensuring stability while enabling a controlled shift to future models across divisions and sta...

San Diego, CARemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $231K *

Empower security excellence by leading ServiceNow implementations, ensuring compliance with NIST and FedRAMP standards, and enhancing platform security through innovative governance and risk managemen...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Elevate quality assurance by enhancing the Quality Management System for simulation products. Collaborate cross-functionally to ensure compliance, drive improvements, and maintain customer satisfactio...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $149K *

Lead the charge in driving industrial sales growth by developing strategic plans, identifying opportunities, and delivering tailored solutions to enhance customer relationships and market presence acr...

East Amherst, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$240K - $310K *

Elevate your career as you lead a team of technical experts to develop innovative strategies that drive customer engagement and support business growth across diverse sectors...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining quality assurance through AI-accelerated test automation. You'll build scalable automation suites, integrate quality gates, and collaborate with engineers to enhance test...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Strategize and execute AI-first transformation programs while partnering with VP and Director-level leaders across CX, Operations, and Technology, driving agent development and change management at en...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Unlock potential by joining a dynamic team as a key technical resource, ensuring operational excellence and system reliability within IBM infrastructure while collaborating with cross-functional teams...

Louisiana, USRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Advance your career by joining a dynamic team focused on delivering innovative enterprise solutions. Engage with a variety of technologies while supporting mission-critical systems. Drive customer suc...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize data center operations by managing critical facility systems for AI infrastructure. Ensure readiness, maintenance, and monitoring standards to support high-density environments while scaling...

San Francisco, CARemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$154K - $278K *

Drive vulnerability management technology improvements across teams, transitioning to automated, risk-based remediation. Oversee integration of continuous monitoring and security testing to enhance op...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.