Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$175K - $215K *

Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Lead the charge in delivering tailored technical solutions, integrating ERP systems, and enhancing customer workflows across diverse industries. Collaborate with sales and product teams to ensure seam...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$83K - $144K *

Advance your career by providing technical leadership in software support, analysis, and implementation. Collaborate with teams to enhance systems, ensuring quality and efficiency in upgrades and new...

Champaign, ILRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$109K - $152K *

Transform customer communications by leveraging technical expertise and pre-sales experience. Collaborate with clients to identify needs and deliver tailored solutions, while effectively communicating...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Transportation

$114K - $158K *

Shape the future of communications by partnering with clients to deliver innovative, technical solutions. Leverage your expertise to guide customers through complex challenges, ensuring their success...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$140K - $150K *

Shape the future of IT by leading a high-performing team to integrate AI and automation, enhance operational efficiency, and drive strategic technology initiatives in a dynamic environment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as a Cybersecurity Consultant to evaluate and enhance clients' security postures across diverse environments. Drive proactive assessments, collaborate with experts, and deliver act...

New York, NYRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $146K *

Shape the future of turbine automation in a dynamic team, driving tailored solutions while ensuring project quality, safety standards, and customer engagement. Leverage your expertise to transform des...

Pennsylvania, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$74K - $100K *

Join a team that's dedicated to optimizing field service operations by troubleshooting, installing, and maintaining advanced inspection equipment. Drive customer satisfaction through effective communi...

Cleveland, OHRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$107K - $204K *

Drive innovative solutions as a system analyst, collaborating with cross-functional teams to enhance production planning and operational efficiency through SAP technologies, ensuring alignment with bu...

Connecticut, USRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$140K - $185K *

Drive technical excellence by developing standards and processes for commissioning, ensuring consistent execution across projects. Collaborate with cross-functional teams to enhance workforce capabili...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$133K - $200K *

Innovate your career by leveraging technical expertise to drive sales success. Collaborate with teams to deliver F5 solutions, ensuring customer satisfaction while achieving sales targets in a dynamic...

Arizona, USRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$163K - $245K *

Support the sales team by providing technical expertise and solutions for F5 products. Engage with customers to understand their needs, drive sales processes, and deliver world-class service while ach...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$133K - $200K *

Inspire technical excellence by supporting sales teams with F5 solutions, driving customer engagement, and delivering tailored presentations. Collaborate with internal resources to achieve sales targe...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Optimize virtual desktop infrastructures by designing and deploying secure, non-persistent VDI pools while ensuring session control and performance for a user base of up to 500. Focus on security, usa...

Maryland, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $176K *

Transform your career by leading the design and implementation of innovative DevOps practices that accelerate software delivery and operational excellence in a high-accountability environment. Drive c...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Unlock potential by developing innovative software solutions using cutting-edge technologies. Collaborate closely with teams to create high-quality applications while adapting to new tools and process...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Lead the charge in expanding cybersecurity and AI security business by building strategic senior client relationships, shaping differentiated solutions, and driving complex pursuits throughout the opp...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Develop and execute cybersecurity growth strategies, fostering executive relationships and leading complex pursuits. Leverage expertise to shape solutions and drive account expansion within institutio...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $137K *

Empower operations by ensuring data integrity for market systems. Partner to verify service reservations and regulatory compliance while providing analytical insights to enhance stakeholder engagement...

Little Rock, ARRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $130K *

Drive customer success by managing onboarding, project delivery, and ongoing support. Collaborate with cross-functional teams to enhance the customer experience and ensure long-term account growth in...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Elevate the digital commerce experience by designing, building, and optimizing customer self-service capabilities while ensuring seamless operational alignment with business teams and tech leads...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join a team that's transforming internal workflows! You will lead Salesforce configuration and automation initiatives, empowering diverse departments to achieve scalable, efficient go-to-market strate...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$222K - $278K *

Partner with us to drive the go-to-market strategy for AI Products, collaborating with enterprise accounts to deliver value through innovative solutions. Your expertise will shape customer success and...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.