Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Innovate the future of enterprise contact centers by designing a robust routing engine that intelligently distributes interactions across various channels, ensuring high performance and scalability in...
3 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Engineer the future of contact center technology by developing a robust routing engine that intelligently distributes interactions across various channels, ensuring high availability and performance i...
3 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Lead the design and development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels while collaborating with cross...
3 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Join a team that's designing and building a cutting-edge routing platform for enterprise contact centers. Develop scalable backend services for real-time interaction distribution, ensuring high availa...
3 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Pioneer the development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels. Collaborate with cross-functional team...
3 days ago
$110K - $130K *
Partner with us to bridge technical solutions and customer needs in a dynamic, cross-functional role. Utilize your expertise to drive adoption of AI agents, influencing product roadmaps and enhancing...
Reposted 3 weeks ago
$125K - $150K *
Lead the charge in providing strategic risk management solutions for high-profile clients. Drive growth and profitability while mentoring teams and influencing market trends through expert knowledge a...
1 week ago
$69K - $107K *
Champion client success by leveraging technical expertise to enhance platform value, optimize workflows, and drive measurable outcomes. Collaborate with cross-functional teams to deliver innovative so...
3 weeks ago
$74K - $125K *
Unlock the potential of data-driven solutions by enhancing CRM workflows and integrations. Collaborate with cross-functional teams to streamline processes, ensuring secure and efficient operations tha...
1 week ago
Sr Partner Technical Manager-US
$125K - $150K *
Partner with us to drive partner success and delivery excellence by managing technical onboarding, resolving implementation blockers, and ensuring high standards across partner-led projects in a dynam...
6 days ago
Control Systems Integrator III - Energy
$95K - $115K *
Drive the development of advanced control systems for energy projects, leading technical initiatives and collaborating with clients to enhance manufacturing processes through innovative automation sol...
Yesterday
$131K - $205K *
Shape the future of electric power projects by providing expert development support, technical evaluations, and engineering design reviews. Collaborate with clients to optimize project outcomes while...
6 days ago
$119K - $221K *
Engage in strategic sales within the Auto Insurance sector by cultivating relationships, identifying customer needs, and driving revenue growth through telematics solutions and consultative sales stra...
Reposted 3 weeks ago
$110K - $130K *
Engage with clients by providing technical support, conducting presentations, and assisting in sales activities. Collaborate cross-functionally to ensure product alignment with customer needs while ma...
Yesterday
Senior Software Engineer - Agent Team
$140K - $190K *
Empower your career by developing innovative solutions for a cloud-native platform, enhancing endpoint management for global clients. Collaborate with a dynamic team to drive impactful features and en...
Yesterday
$124K - $170K *
Lead the charge in innovative software solutions for healthcare, collaborating with diverse teams to enhance patient care and meet customer needs through cutting-edge technology and creative problem-s...
1 week ago
$110K - $130K *
Lead the charge in optimizing ServiceNow solutions, leveraging 5+ years of expertise to enhance ITSM processes and drive efficiency in federal environments. Collaborate with cross-functional teams to...
Reposted 2 weeks ago
$85K - $100K *
Lead the charge in managing complex underground storage tank projects, coordinating with diverse stakeholders to ensure compliance, safety, and timely completion across multiple sites while overseeing...
1 month ago
Professional Services Engineer
$95K - $115K *
Join a team that's dedicated to delivering complex NICE solutions for Public Safety. As a hands-on technical lead, you'll manage installations, upgrades, and troubleshooting, ensuring successful imple...
2 weeks ago
Principal DCIM - Controls Build Quality Engineer (CBQE)
$110K - $130K *
Lead the charge in overseeing system integrators and project management, ensuring quality and performance across all phases. Collaborate with stakeholders to drive standardization and risk mitigation...
2 weeks ago
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
$110K - $130K *
Empower your career by leading mechanical design for hyperscale data centers. Oversee HVAC, piping, and fire suppression systems while ensuring project success through collaboration and innovation. Jo...
2 weeks ago
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
$110K - $130K *
Lead the charge in designing and overseeing mechanical systems for hyperscale data centers, ensuring reliability and efficiency while managing client relationships and project teams across multiple di...
2 weeks ago
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
$110K - $130K *
Join a dynamic team as you lead the design and construction of mechanical systems for hyperscale data centers, ensuring reliability and efficiency while collaborating with global teams on high-profile...
2 weeks ago
$80K - $95K *
Join a team that's dedicated to enhancing customer education and satisfaction through expert training on ultrasound products. This hybrid role involves travel and collaboration with healthcare profess...
1 week ago
CANES SME Curriculum Developer (Job 1489)
$77K - $110K *
Create impactful training solutions that enhance fleet readiness by transforming system updates and requirements into effective educational materials for Navy personnel, leveraging your expertise in s...
2 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.