Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$113K - $153K *

Unlock potential by driving technical solutions and cross-functional initiatives. Collaborate with teams to enhance product quality and customer experience while owning escalations and developing inte...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Shape mission-critical communication solutions and drive successful outcomes by developing competitive system designs and ensuring technical feasibility throughout the proposal and implementation phas...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Join a team that's dedicated to ensuring seamless broadcast software operations globally. You'll provide support, training, and troubleshooting in a dynamic environment, collaborating with engineers t...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Media

$110K - $183K *

Innovate the future of healthcare technology by developing scalable applications that streamline specialty prescriptions. Collaborate with a skilled team to enhance user experience and drive efficienc...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$147K - $205K *

Innovate with us to lead global Technical Support Engineering operations, enhancing customer experience through effective problem-solving, operational excellence, and team development. Drive continuou...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$126K - $158K *

Empower innovation by building and deploying AI systems in real-world environments. Collaborate with customers to integrate vision AI solutions, ensuring reliable performance from prototype to product...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$65K - $101K *

Empower a secure collaboration environment by administering Microsoft 365 and related tools. Provide expert Tier II/III support, monitor performance, and maintain web content, ensuring compliance with...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Manage day-to-day infrastructure and customer support, ensuring optimal server performance, security, and incident response. Collaborate on initiatives to enhance operational security and maintain doc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$104K - $116K *

Join a team that's redefining application support by leveraging modern web technologies. You'll ensure the availability of critical enterprise applications, troubleshoot issues, and collaborate with c...

Frisco, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Grow your career with a dynamic role focused on coding, cloud resources, and database support. Lead automation projects, solve unique challenges daily, and collaborate with teams to deliver practical...

CanadaRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Champion growth by leveraging your engineering expertise to drive sales, build relationships, and expand market presence in a dynamic territory. Collaborate with teams to create impactful strategies a...

St. Paul, MNRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$65K - $108K *

Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $104K *

Take ownership of remote technical support for MR and CT equipment, ensuring quality issue resolution and customer satisfaction. Work closely with engineers and clients, leveraging extensive troublesh...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$84K - $126K *

Elevate workforce capabilities by leading AI adoption strategies and training initiatives. Collaborate with stakeholders to design effective learning solutions that enhance operational efficiency and...

Torrance, CARemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Advance IT service management excellence by leading ServiceNow platform innovations, ensuring operational efficiency and adherence to ITIL standards while supporting intricate integrations and enhance...

Raleigh, NCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $225K *

Join a team that's dedicated to ensuring 24/7 operations of critical data centers. Lead engineering and operations teams to optimize infrastructure, enhance reliability, and modernize systems, all whi...

Rockville, MDRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $140K *

Join a team that's dedicated to enhancing customer engagement in cybersecurity. You'll proactively connect with government clients, promoting awareness and adoption of managed security services while...

Georgia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Drive customer engagement by building relationships and promoting cybersecurity services. Collaborate with teams to educate clients, track outreach efforts, and enhance service adoption through effect...

Georgia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $195K *

Transform ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to ensure compliance and optimize performance across various modules while...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $263K *

Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead a team of network engineers to design, implement, and secure cloud and hybrid network infrastructures, ensuring reliability and scalability while mentoring staff and driving process improvements...

Tallahassee, FLRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead and inspire a skilled agile team focused on the ServiceNow Platform, ensuring efficient delivery of enterprise service management solutions while collaborating with stakeholders to prioritize and...

Wilmington, DERemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Champion the development and maintenance of applications, ensuring optimal performance and integration. Collaborate with teams to enhance functionality, support data management, and implement innovati...

New Mexico, USRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.