Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$85K - $95K *

Engage with brands to drive holistic revenue growth and strategic partnerships across digital, print, and experiential platforms. Utilize your sales expertise to identify opportunities and create impa...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$85K - $95K *

Elevate your career by driving revenue growth and strategic partnerships across diverse media platforms. Collaborate with teams to create impactful advertising solutions that resonate with influential...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $155K *

Join our team as a Principal Security Engineer, where you'll design and enhance security solutions, shape strategy, and lead initiatives to protect enterprise assets while mentoring junior engineers a...

Pennsylvania, USRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Champion the lifecycle sustainment of hypersonic weapons systems, ensuring operational readiness and technical integrity. Collaborate with cross-functional teams to align engineering solutions with fl...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $101K *

Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead and develop a multidisciplinary engineering team, driving innovation and product development while ensuring quality and efficiency in facility design and technical support for sales initiatives...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $150K *

Architect enablement programs that empower sales, customer success, and product teams, creating cohesive training materials and playbooks to drive effectiveness and rapid growth across customer-facing...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $139K *

Develop innovative software solutions by leveraging your expertise in modern frameworks and agile practices. Collaborate with cross-functional teams to enhance system performance and scalability while...

Pittsburgh, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Join a dynamic team as a Mid Systems Engineer, contributing to the full lifecycle of systems engineering projects. Collaborate with cross-functional teams to solve complex technical challenges and ens...

Orlando, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform your career by managing and optimizing Linux web server environments. Leverage your expertise in Apache, Tomcat, and NGINX to enhance performance, security, and reliability in a fully remote...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to design and oversee the quality assurance framework for our AI platform. You'll implement automated testing, ensure compliance, and collaborate with cross-functional teams to maintain high-q...

Overland Park, KSRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in driving revenue for data center solutions by building client relationships and guiding project specifications. Act as the technical authority, connecting customer needs to comprehen...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$74K - $119K *

Transform healthcare delivery by coordinating strategic programs that enhance clinical and operational excellence. Collaborate with diverse teams to implement innovative solutions, ensuring compliance...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$177K - $244K *

Empower our sales team by providing expert technical support and solutions. Collaborate with customers to address security challenges, architect tailored solutions, and drive adoption of our cybersecu...

Florida, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Unlock potential by designing and implementing PLC/HMI control systems for diverse manufacturing processes. Collaborate with clients and lead projects while mentoring junior engineers to deliver innov...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Optimize client success by leading strategic relationships and enhancing revenue cycle performance. Drive measurable improvements, manage escalations, and ensure value realization across healthcare so...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Transform the security landscape by leading corporate security and compliance initiatives. Own identity infrastructure, manage vendor relationships, and ensure customer trust while implementing robust...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $160K *

Help us drive market success for low-voltage switchboards by translating customer insights into effective product strategies and collaborating with cross-functional teams to enhance growth and custome...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $230K *

Unlock performance excellence by driving innovative testing strategies and optimizing system efficiency across diverse engineering teams. Leverage your expertise to ensure application responsiveness a...

Texas, USRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $135K *

Lead the charge in optimizing virtualization systems by leveraging KVM expertise, ensuring seamless installations, upgrades, and maintenance of Windows servers in a VMware environment while delivering...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...

Clearwater, FLRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $279K *

Transform local government sales by proactively building relationships, generating pipeline, and driving revenue through innovative cloud solutions. Collaborate with a world-class sales team to exceed...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$150K - $204K *

Lead the design and implementation of innovative IT solutions, driving transformation for enterprise clients while ensuring alignment with business goals. Collaborate across teams to craft technical s...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$165K - $250K *

Join a dynamic team to architect and develop innovative ServiceNow Virtual Agent solutions, enhancing ITSM processes through automation and integration while leading technical initiatives and mentorin...

Springfield, VARemote

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Elevate project execution by leading a team of Control Technicians, ensuring quality, timely completion, and effective communication across all stakeholders while providing technical support and mento...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.