Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$135K - $150K *

Join a team that's redefining generator research through innovative solutions, managing technical projects, and engaging with industry leaders to enhance generator reliability and performance, shaping...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Lead the charge in transforming business requirements into actionable system specifications. Collaborate across teams to document integrations and support smooth deployments, ensuring technical accura...

Michigan, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $220K *

Lead the charge in developing innovative physician engagement products, overseeing technology initiatives, and managing cross-functional teams to deliver impactful solutions that enhance healthcare pr...

Fort Washington, PARemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Launch innovative applications by designing the SAP Mobile Platform, focusing on UI/UX, SDK development for Android, and ODATA services to enhance user experience and streamline integration across sys...

Morristown, NJRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Support a dynamic team in developing and optimizing data pipelines, ensuring seamless data processing and delivery to empower federal projects. Drive automation and promote agile methodologies for inn...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$192K - $338K *

Champion new business growth by leveraging your Private Equity expertise to drive AI-led transformation. Own the sales cycle from prospecting to contract closure, ensuring tailored solutions that deli...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Transform sales performance by designing and implementing impactful training programs. Drive enablement for SDRs and AEs, ensuring effective skills development and product knowledge for success in a d...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$146K - $271K *

Elevate your career by serving as a vital technical advisor to enterprise clients. Execute technical strategies, drive complex sales cycles, and deliver tailored solutions, ensuring successful outcome...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Accelerate progress at the forefront of cybersecurity by designing, deploying, and supporting security technologies. Collaborate with clients to enhance their security posture while aligning with busi...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $178K *

Join a team that's redefining technical documentation by creating engaging content that empowers users to master observability products. Collaborate with engineers and leverage AI tools to enhance wor...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $165K *

Elevate organizational goals by leading program management and strategic planning. Drive continuous improvement and efficiency in operations while ensuring alignment with budget, performance, and acqu...

Ridgecrest, CARemote

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$112K - $150K *

Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...

Phoenix, AZRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$125K - $155K *

Lead the customer journey from agreement to go-live, managing implementations and migrations. Drive cross-functional coordination, maintain delivery standards, and ensure successful project outcomes i...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $230K *

Accelerate progress at a leading firm by driving sales strategies that enhance revenue enablement solutions for commercial accounts. Manage complex sales cycles, engage with C-level executives, and en...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Deliver impactful programmatic strategies for clients, managing campaigns across various channels. Optimize performance, provide actionable insights, and ensure cohesive execution by collaborating wit...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Transform complex technical programs by leading cross-functional teams, ensuring timely delivery and fostering collaboration. Leverage your expertise to drive innovation and enhance productivity throu...

San Diego, CARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$102K - $231K *

Empower innovation by delivering key technical features and mentoring teams. Collaborate across departments to enhance software quality and performance while driving the architectural direction of log...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Transportation

$102K - $231K *

Lead the charge in developing innovative software solutions that enhance customer experiences. Collaborate with cross-functional teams to deliver high-quality applications while optimizing performance...

Minnesota, USRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$125K - $155K *

Join a team that's driving regional sales growth by building strong customer relationships and identifying new business opportunities while collaborating with internal teams to exceed goals and contri...

Houston, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team to design innovative HVAC systems for data centers, ensuring efficiency and reliability. Collaborate globally on high-profile projects while enjoying remote flexibility and opportu...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock potential by leading innovative HVAC designs for data centers. Collaborate globally on high-impact projects, ensuring energy efficiency and system reliability while advancing your career in a d...

Arlington, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$177K - $235K *

Accelerate growth by leading technical business development for liquid cooling solutions. Drive strategic customer engagement, oversee program execution, and influence technology roadmaps to enhance m...

Austin, TXRemote

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Elevate your career by leading clients through the CMMC 2.0 compliance journey. As a key advisor, you'll translate complex regulations into actionable strategies, ensuring audit readiness and security...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Advance the SAP-to-NetSuite migration by implementing, testing, and optimizing the new ERP system. Collaborate with teams to ensure user training and support for a seamless transition and continuous i...

CanadaRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's leading the modernization of a legacy system. Drive architectural decisions, enhance engineering practices, and foster a culture of innovation while ensuring reliable delivery and c...

Pennsylvania, USRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.