Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$85K - $95K *
Engage with brands to drive holistic revenue growth and strategic partnerships across digital, print, and experiential platforms. Utilize your sales expertise to identify opportunities and create impa...
Reposted 2 weeks ago
$85K - $95K *
Elevate your career by driving revenue growth and strategic partnerships across diverse media platforms. Collaborate with teams to create impactful advertising solutions that resonate with influential...
3 weeks ago
Principal Security Engineer - Information Security
$130K - $155K *
Join our team as a Principal Security Engineer, where you'll design and enhance security solutions, shape strategy, and lead initiatives to protect enterprise assets while mentoring junior engineers a...
3 days ago
$95K - $115K *
Champion the lifecycle sustainment of hypersonic weapons systems, ensuring operational readiness and technical integrity. Collaborate with cross-functional teams to align engineering solutions with fl...
1 week ago
$65K - $101K *
Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...
3 weeks ago
Central Engineering Team Manager
$110K - $130K *
Lead and develop a multidisciplinary engineering team, driving innovation and product development while ensuring quality and efficiency in facility design and technical support for sales initiatives...
1 week ago
$120K - $150K *
Architect enablement programs that empower sales, customer success, and product teams, creating cohesive training materials and playbooks to drive effectiveness and rapid growth across customer-facing...
1 month ago
Software Engineer/Argo Cloud Specialist - 6496782
$118K - $139K *
Develop innovative software solutions by leveraging your expertise in modern frameworks and agile practices. Collaborate with cross-functional teams to enhance system performance and scalability while...
2 weeks ago
$95K - $115K *
Join a dynamic team as a Mid Systems Engineer, contributing to the full lifecycle of systems engineering projects. Collaborate with cross-functional teams to solve complex technical challenges and ens...
1 week ago
Linux Web Server Administrator
$110K - $130K *
Transform your career by managing and optimizing Linux web server environments. Leverage your expertise in Apache, Tomcat, and NGINX to enhance performance, security, and reliability in a fully remote...
4 days ago
$110K - $130K *
Join us to design and oversee the quality assurance framework for our AI platform. You'll implement automated testing, ensure compliance, and collaborate with cross-functional teams to maintain high-q...
2 weeks ago
Outside Sales Engineer, Mission Critical
$110K - $130K *
Lead the charge in driving revenue for data center solutions by building client relationships and guiding project specifications. Act as the technical authority, connecting customer needs to comprehen...
1 month ago
Program Specialist, Care Management
$74K - $119K *
Transform healthcare delivery by coordinating strategic programs that enhance clinical and operational excellence. Collaborate with diverse teams to implement innovative solutions, ensuring compliance...
Yesterday
$177K - $244K *
Empower our sales team by providing expert technical support and solutions. Collaborate with customers to address security challenges, architect tailored solutions, and drive adoption of our cybersecu...
3 weeks ago
Control Systems Integrator II - Energy
$88K - $105K *
Unlock potential by designing and implementing PLC/HMI control systems for diverse manufacturing processes. Collaborate with clients and lead projects while mentoring junior engineers to deliver innov...
2 days ago
$110K - $130K *
Optimize client success by leading strategic relationships and enhancing revenue cycle performance. Drive measurable improvements, manage escalations, and ensure value realization across healthcare so...
2 weeks ago
$150K - $200K *
Transform the security landscape by leading corporate security and compliance initiatives. Own identity infrastructure, manage vendor relationships, and ensure customer trust while implementing robust...
6 days ago
Product Marketing Specialist - Switchboards
$100K - $160K *
Help us drive market success for low-voltage switchboards by translating customer insights into effective product strategies and collaborating with cross-functional teams to enhance growth and custome...
2 weeks ago
Senior Performance Software Engineer
$150K - $230K *
Unlock performance excellence by driving innovative testing strategies and optimizing system efficiency across diverse engineering teams. Leverage your expertise to ensure application responsiveness a...
Reposted 1 month ago
Windows / KVM Virtualization Systems Engineer
$100K - $135K *
Lead the charge in optimizing virtualization systems by leveraging KVM expertise, ensuring seamless installations, upgrades, and maintenance of Windows servers in a VMware environment while delivering...
6 days ago
Team Manager, Customer Success - Remote, USA
$110K - $130K *
Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...
6 days ago
Associate Sales Specialist-Local Government Risk
$150K - $279K *
Transform local government sales by proactively building relationships, generating pipeline, and driving revenue through innovative cloud solutions. Collaborate with a world-class sales team to exceed...
2 weeks ago
$150K - $204K *
Lead the design and implementation of innovative IT solutions, driving transformation for enterprise clients while ensuring alignment with business goals. Collaborate across teams to craft technical s...
Reposted 2 weeks ago
Senior ServiceNow Developer (Virtual Agent / Now Assist)
$165K - $250K *
Join a dynamic team to architect and develop innovative ServiceNow Virtual Agent solutions, enhancing ITSM processes through automation and integration while leading technical initiatives and mentorin...
2 days ago
$80K - $95K *
Elevate project execution by leading a team of Control Technicians, ensuring quality, timely completion, and effective communication across all stakeholders while providing technical support and mento...
1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.