Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$80K - $95K *
Lead the installation, maintenance, and troubleshooting of complex medical equipment, ensuring exceptional service and customer satisfaction. Collaborate with teams to drive operational excellence and...
1 week ago
Technical Success Manager- French Speaking
$90K - $100K *
Join a dynamic team as a Technical Success Manager, driving customer engagement and adoption of cybersecurity solutions. Collaborate with stakeholders to ensure seamless integration and measurable out...
3 weeks ago
Sr. Program Analyst - Transformation
$125K - $160K *
Lead the charge in driving operational excellence and transformation by translating business needs into actionable requirements, managing delivery workflows, and enhancing the Revenue Intelligence por...
Reposted 2 weeks ago
$90K - $110K *
Join our team to deliver innovative waste management solutions. Collaborate with clients to optimize operations through tailored technology integrations and enhance sustainability efforts while drivin...
Reposted 1 week ago
Senior Security Engineer - Vulnerability Research
$191K - $293K *
Explore the future of security by leading vulnerability research efforts, enhancing software defenses, and streamlining remediation processes to protect critical networks from emerging threats...
2 weeks ago
Lead Field Technician - Critical Infrastructure
$99K - $120K *
Join a team that's pivotal in executing large-scale data center projects. As a Lead Field Technician, you'll coordinate trades, manage field crews, and ensure safety and quality standards are met, dri...
2 weeks ago
ServiceNow Certified Master Architect (313)
$150K - $180K *
Optimize your career by leading innovative ServiceNow solutions, engaging with the community, and mentoring teams to enhance business development and strategic growth in a dynamic environment...
1 week ago
Technical Recruiter, Early Career
$122K - $190K *
Join to shape and elevate our engineering recruiting strategy, driving full-cycle searches, enhancing candidate experience, and building exceptional talent pipelines in a dynamic, high-growth environm...
Reposted 1 week ago
$135K - $160K *
Partner with us to guide customers on their AWS cloud journey, delivering strategic insights and hands-on technical support in application architecture, migration, and ensuring cloud service efficienc...
4 weeks ago
$90K - $110K *
Empower the Foot and Ankle team by driving growth and building key relationships. Engage with surgeons in the operating room and support sales initiatives to enhance product adoption and customer sati...
2 weeks ago
$120K - $145K *
Engage in technical leadership and project management to develop industry standards and reports. Collaborate with working groups to drive best practices and support continuous improvement initiatives...
Yesterday
$92K - $115K *
Transform Technology operations by designing and implementing automation solutions that enhance efficiency, reduce manual tasks, and support continuous improvement across various teams and projects...
3 weeks ago
Forward Deployed Engineer (SDEV)
$145K - $218K *
Engage with strategic customers to deploy and enhance SRE Agent capabilities, driving adoption and value through hands-on integration and development of AI-assisted incident management solutions...
1 week ago
$88K - $115K *
Unlock your potential in a pivotal integration role, ensuring customer success through seamless technical setups, collaboration across teams, and enhancement of integration performance for optimal sat...
3 weeks ago
$110K - $130K *
Champion privacy solutions by engaging with clients, delivering tailored demos, and driving sales success. Leverage your expertise to influence product development and navigate the intersection of AI...
Today
Information Security Analyst II
$80K - $95K *
Champion the advancement of information security by overseeing operations, incident responses, risk assessments, and security process enhancements. Collaborate effectively to improve security protocol...
3 weeks ago
$80K - $90K *
Transform the IT landscape by enhancing cloud services and user systems. Play a key role in optimizing platforms like Azure, O365, and Jira, while driving efficiencies through automation and collabora...
4 weeks ago
Field Application Specialist - Bioprocessing - Fluid Management Technology (Single Use) - Southeast
$90K - $110K *
Accelerate innovative therapies by providing technical expertise, supporting sales, and ensuring seamless product adoption with customers in fluid management technology across the US region...
4 weeks ago
$134K - $179K *
Accelerate transformation by driving NaaS solutions across Enterprise markets. Partner with sales teams as an expert advisor to enhance customer engagement, address needs, and capitalize on opportunit...
Reposted 2 weeks ago
Sr. Clinical Specialist, Interventional Technologies, WA DC
$85K - $160K *
Optimize clinical sales support for advanced vascular solutions, driving product adoption and exceptional patient outcomes. Collaborate with sales and clinical teams to enhance training, education, an...
Yesterday
Technical Customer Success / Customer Program Manager
$110K - $130K *
Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...
Reposted 3 weeks ago
Sr Dir, Global Sales Systems & Technology Enablement
$200K - $240K *
Champion the evolution of the sales technology landscape by leading global initiatives that drive seller experience, productivity, and tool adoption at scale, bridging regional needs with digital inno...
Reposted yesterday
$83K - $118K *
Unlock your potential by leading complex IT/SaaS projects, driving execution, and enhancing business processes. Collaborate with diverse teams to ensure project success while utilizing Agile methodolo...
2 weeks ago
$150K - $180K *
Drive sales execution for AI/ML solutions in the Enterprise market, collaborating with cross-functional teams to optimize customer adoption and achieve revenue targets through strategic engagement and...
3 weeks ago
Product Manager - Endpoint Management
$150K - $200K *
Elevate our Endpoint Management capabilities by driving product vision, collaborating with teams, and delivering high-impact features that enhance usability and efficiency for IT professionals across...
Reposted 4 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.