Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
SAP Security Specialist - Remote (25% travel)
$101K - $152K *
Architect global SAP security standards and lead authorization design for S/4HANA migration. Oversee contractor deliverables, ensure compliance, and mentor teams while driving risk remediation and sec...
2 weeks ago
Cross-Centers Service Delivery Operations Lead
$120K - $145K *
Transform enterprise service delivery by leading cross-center operations, enhancing efficiency, and ensuring high-quality IT services across multiple locations. Drive initiatives that improve performa...
2 weeks ago
$77K - $94K *
Engage with clients by managing media services, developing integrated strategies, and ensuring campaign success. Collaborate with teams to drive innovative solutions and mentor junior members while ma...
1 week ago
$80K - $89K *
Elevate your career by developing innovative software solutions, driving product enhancements, and collaborating within an Agile team. Utilize core technologies like JavaScript, HTML, and CSS to deliv...
3 days ago
$116K - $174K *
Join a team that's driving innovation in functional and technical solutions. Leverage your extensive experience to lead cross-functional teams, shape strategic goals, and enhance business processes th...
2 weeks ago
$100K - $165K *
Join a dynamic team to craft compelling technical narratives that illuminate product innovations and customer stories, enhancing understanding for AI engineers and technical leaders. Collaborate close...
1 week ago
$100K - $120K *
Lead the charge in transforming IT support for healthcare centers by evaluating, planning, and executing transitions to AMSURG Managed IT Services, while architecting cloud solutions with Microsoft 36...
1 week ago
$150K - $180K *
Lead innovative technical solutions by collaborating with sales teams to address customer needs, manage engineering projects, and deliver custom system designs from concept to production, ensuring hig...
1 week ago
$100K - $120K *
Join a team that's dedicated to driving sales excellence in cutting-edge automation solutions across diverse industries. Build strong executive relationships, manage a robust pipeline, and exceed your...
3 weeks ago
$230K - $250K *
Drive new-logo growth by selling enterprise solutions to independent insurance agencies. Collaborate with Solution Consultants to convert prospects into long-term customers while managing relationship...
1 week ago
$210K - $250K *
Transform the product marketing landscape by leading go-to-market strategies for cutting-edge AI and cloud solutions. Collaborate cross-functionally to craft compelling narratives that resonate with c...
1 week ago
$80K - $95K *
Join a team that's dedicated to delivering exceptional service as a Field Service Engineer. Leverage your expertise in PET/NUC/CT modalities to troubleshoot, repair, and enhance customer satisfaction...
4 days ago
$80K - $95K *
Lead advanced troubleshooting and repair of medical equipment, ensuring customer satisfaction through service excellence. Collaborate with teams, mentor junior engineers, and drive initiatives to enha...
1 week ago
$80K - $95K *
Lead the installation, maintenance, and troubleshooting of complex medical equipment, ensuring exceptional service and customer satisfaction. Collaborate with teams to drive operational excellence and...
1 week ago
Technical Success Manager- French Speaking
$90K - $100K *
Join a dynamic team as a Technical Success Manager, driving customer engagement and adoption of cybersecurity solutions. Collaborate with stakeholders to ensure seamless integration and measurable out...
3 weeks ago
Sr. Program Analyst - Transformation
$125K - $160K *
Lead the charge in driving operational excellence and transformation by translating business needs into actionable requirements, managing delivery workflows, and enhancing the Revenue Intelligence por...
Reposted 2 weeks ago
$90K - $110K *
Join our team to deliver innovative waste management solutions. Collaborate with clients to optimize operations through tailored technology integrations and enhance sustainability efforts while drivin...
Reposted 1 week ago
Senior Security Engineer - Vulnerability Research
$191K - $293K *
Explore the future of security by leading vulnerability research efforts, enhancing software defenses, and streamlining remediation processes to protect critical networks from emerging threats...
2 weeks ago
Lead Field Technician - Critical Infrastructure
$99K - $120K *
Join a team that's pivotal in executing large-scale data center projects. As a Lead Field Technician, you'll coordinate trades, manage field crews, and ensure safety and quality standards are met, dri...
2 weeks ago
ServiceNow Certified Master Architect (313)
$150K - $180K *
Optimize your career by leading innovative ServiceNow solutions, engaging with the community, and mentoring teams to enhance business development and strategic growth in a dynamic environment...
1 week ago
Technical Recruiter, Early Career
$122K - $190K *
Join to shape and elevate our engineering recruiting strategy, driving full-cycle searches, enhancing candidate experience, and building exceptional talent pipelines in a dynamic, high-growth environm...
Reposted 1 week ago
$135K - $160K *
Partner with us to guide customers on their AWS cloud journey, delivering strategic insights and hands-on technical support in application architecture, migration, and ensuring cloud service efficienc...
4 weeks ago
$90K - $110K *
Empower the Foot and Ankle team by driving growth and building key relationships. Engage with surgeons in the operating room and support sales initiatives to enhance product adoption and customer sati...
2 weeks ago
$120K - $145K *
Engage in technical leadership and project management to develop industry standards and reports. Collaborate with working groups to drive best practices and support continuous improvement initiatives...
Yesterday
$92K - $115K *
Transform Technology operations by designing and implementing automation solutions that enhance efficiency, reduce manual tasks, and support continuous improvement across various teams and projects...
3 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.