Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$90K - $175K *

Empower mission success by managing COMSEC lifecycle functions, ensuring the security and integrity of communication systems through expert oversight and compliance with national standards...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$142K - $203K *

Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Join our team to drive the technical direction of our Internal Developer Platform, enhancing workflows and tooling for engineering teams. You'll lead multi-quarter strategies, ensuring reliable delive...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$108K - $184K *

Unlock your potential as you lead an Automated Test Team, enhancing cloud applications and AI capabilities. Drive quality through strategic testing, CI/CD integration, and collaboration with developer...

Reston, VARemote

Today

  •   5 - 7 years exp.  •   Business Services

$120K - $125K *

Lead the charge in managing complex projects for a federal data analytics platform, ensuring operational excellence through effective communication, risk management, and collaboration across teams whi...

Virginia, USRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer engagement as a Solutions Engineer, driving technical strategy and growth within existing accounts. Collaborate closely with cross-functional teams to optimize solutions and strengt...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$206K - $283K *

Transform the future of endpoint security by leveraging your expertise to drive technical wins in sales cycles. Collaborate with teams to deliver impactful presentations and build lasting customer rel...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $110K *

Join our mission to streamline operations! Oversee contract management and vendor relationships, ensuring smooth processes and strong partnerships. Utilize detail-oriented skills to enhance efficiency...

San Diego, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$105K - $231K *

Join us as a Cloud Security Specialist to enhance security postures for mission-critical operations on GCP. Your expertise in threat detection and vulnerability management will safeguard workloads and...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $126K *

Elevate user engagement through hands-on support of AI platforms, managing operations, and driving adoption. Collaborate to enhance end-user experiences while ensuring ethical use of advanced technolo...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Manage the end-to-end SIT testing strategy, leading QA teams and ensuring quality across projects. Collaborate with stakeholders to develop test plans, oversee execution, and drive continuous improvem...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$125K - $150K *

Tackle complex technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for impactful outco...

San Diego, CARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing enterprise middleware platforms through effective administration, automation, and security management, ensuring high availability and compliance while enhancing operation...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $116K *

Elevate your career by developing innovative ServiceNow solutions, collaborating with stakeholders to enhance IT service management and optimize performance. Make a difference in a team-focused enviro...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$277K - $320K *

Empower strategic partnerships by leading the development and execution of a multi-year business strategy with key channel partners, driving revenue growth and enhancing collaborative relationships ac...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $214K *

Champion user research strategies that shape digital experiences by turning data into actionable insights, collaborating across teams to enhance user engagement and optimize web performance globally...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$112K - $179K *

Reimagine the future of ServiceNow development by designing and supporting custom applications. Leverage your expertise to solve complex problems, mentor junior developers, and drive innovative soluti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$104K - $153K *

Champion innovative AI-driven self-service solutions, enhancing employee experiences through ServiceNow. Collaborate with teams to streamline processes, ensuring high-quality engineering from design t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $160K *

Join a team that's driving growth in the Midwest Electrical Products market. Manage key relationships with Manufacturer Sales Representatives, shape sales strategies, and enhance market presence throu...

North Carolina, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive impactful cybersecurity initiatives by developing strategies, designing secure infrastructures, and implementing advanced controls. Engage with clients to enhance their Microsoft Cloud security...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join us to transform enterprise OS infrastructure through modern practices, leveraging your Python expertise and operational skills to drive modernization, package migrations, and effective CI/CD impl...

California, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$135K - $140K *

Join a team that's shaping the future of cybersecurity by leading strategic resilience initiatives. Drive risk management, incident response, and security architecture while collaborating with senior...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Drive innovation in digital experiences by building and optimizing high-performing web applications. Collaborate with creative teams to enhance customer engagement across platforms while managing the...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $141K *

Unlock potential by leading internal project management and systems support for diverse information systems. Collaborate with teams to analyze data, enhance efficiency, and drive technology initiative...

Woodbridge, VARemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

RemoteRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.