Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Product Manager - Endpoint Management & Security
$150K - $200K *
Collaborate with cross-functional teams to define and enhance endpoint management and security products, ensuring they meet customer needs and market standards. Drive product vision, roadmap, and exec...
3 weeks ago
Software Configuration Manager
$110K - $130K *
Lead the charge in optimizing IT configuration management practices to enhance service lifecycle support, ensuring accuracy of configuration items and improving operational efficiency across enterpris...
Reposted 2 weeks ago
Application Engineer - Virtual Extender
$95K - $115K *
Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...
3 days ago
Member of Technical Staff, Network Infrastructure
$130K - $160K *
Shape robust networks by architecting, building, and operating a production-grade network platform, enhancing connectivity, observability, and performance within large-scale data center environments...
Reposted 3 weeks ago
Senior Analyst, Human Capital Management
$130K - $150K *
Champion strategic data migration and analytics to transform HR insights into impactful narratives. Lead integrations and visualize metrics that drive decision-making for HR and business leaders, ensu...
1 month ago
$120K - $140K *
Unlock potential by leading the development of innovative AI applications. Collaborate with cross-functional teams to architect solutions, mentor engineers, and ensure reliable, secure systems that al...
1 week ago
Component Engineer – DMSMS Support Specialist
$90K - $97K *
Advance your career by managing component life cycles and obsolescence issues. Collaborate with cross-functional teams to ensure product integrity and compliance while preparing critical reports and a...
Yesterday
$92K - $166K *
Unlock potential by designing and implementing telecom systems for Antarctic support. Collaborate with teams to manage cable assets, ensuring compliance and quality while overseeing upgrades for Insid...
3 weeks ago
Senior Coding Specialist - Acute Cate
$72K - $105K *
Join us to enhance coding accuracy and quality in acute care settings. Collaborate with team members to achieve operational goals, ensure compliance, and provide technical support while fostering a cu...
1 week ago
$150K - $225K *
Lead and mentor a dynamic Security Operations team, overseeing incident response and SOC improvements while driving hands-on investigations and AI-assisted workflows to enhance security posture and op...
5 days ago
$100K - $120K *
Drive the evolution of online educational platforms by collaborating with diverse teams, championing user needs, and managing product roadmaps to enhance the overall learning experience for students a...
3 weeks ago
$66K - $104K *
Oversee quality inspections and acceptance testing for critical infrastructure projects. Ensure compliance with standards, manage deficiencies, and support commissioning activities to enhance operatio...
1 week ago
Security Support Manager - New York City
$90K - $115K *
Lead the delivery of cybersecurity services for critical communications, overseeing network security, system protection, and threat management. Collaborate with internal teams while interfacing direct...
3 weeks ago
$90K - $110K *
Transform customer engagement by delivering tailored product demonstrations, guiding technical discussions, and architecting solutions that meet unique educational needs across diverse sectors...
1 week ago
Senior Cyber Security Engineer
$110K - $130K *
Lead the enhancement of security measures for cloud-based healthcare solutions, focusing on vulnerability management, incident response, and compliance. Collaborate with cross-functional teams to ensu...
4 days ago
$90K - $110K *
Join our team to enhance security and automation in delivery pipelines, driving consistent deployments and compliance through modern DevSecOps practices alongside skilled professionals...
Reposted 3 weeks ago
Senior Systems Engineer (Antarctic Support Contract)
$92K - $166K *
Transform critical systems for the US Antarctic Program by designing, deploying, and maintaining Linux-based infrastructure. Collaborate with cross-functional teams and lead operations in a unique, mi...
1 week ago
Mid-level, Full-stack Software Developer
$75K - $158K *
Unlock potential by joining our dynamic team as a mid-level full-stack software developer. Contribute to innovative solutions for the U.S. Navy Reserve, collaborating with experts in an Agile environm...
Reposted 1 week ago
$90K - $110K *
Transform technical training by developing comprehensive curricula for military aviation systems. Collaborate with engineers and stakeholders to create effective learning solutions for aircrew and mai...
2 weeks ago
$110K - $130K *
Deliver seamless integration and Tier 3 support for secure mobile infrastructure. Collaborate with enterprise stakeholders to ensure compliance, performance, and customer satisfaction while managing c...
2 weeks ago
$125K - $155K *
Grow your career with a dynamic team focused on designing and implementing scalable systems. Collaborate on complex projects, mentor peers, and drive technical excellence while contributing to impactf...
3 days ago
$110K - $130K *
Unlock your potential by leading technical execution of Electrification Solutions projects. Drive safety, quality, and customer satisfaction while managing resources and risks to ensure project succes...
Yesterday
Senior Director of Managed Services, Network and Security
$175K - $275K *
Lead and inspire a global team of networking and security professionals, driving operational excellence and service delivery in managed and MSSP environments. Shape strategic roadmaps and foster high...
4 weeks ago
Application & Cloud Security Specialist (DAST Specialist)
$69K - $105K *
Join a team that's dedicated to enhancing application and cloud security through automated testing and manual assessments. Collaborate with development and DevOps teams to integrate security practices...
5 days ago
Unattended Ground Sensors (UGS) Specialist
$115K - $145K *
Lead the charge in maintaining and enhancing unattended ground sensors for border security operations, ensuring optimal performance through inspections, technical support, and collaboration with team...
Yesterday
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.