Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$110K - $170K *

Join us to shape the future of DevOps by providing technical leadership and architectural direction across agile teams. Drive automation, enhance developer experience, and champion a culture of contin...

Massachusetts, USRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $200K *

Champion the evolution of DevOps practices by providing technical leadership and architectural direction across agile teams, enhancing software delivery speed and reliability while fostering a culture...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $140K *

Shape the future of IT operations by bridging infrastructure and development teams. Utilize your expertise in ServiceNow ITOM to analyze requirements, streamline processes, and enhance operational eff...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Take ownership of IT operations by building support infrastructure, managing vendor relations, and ensuring seamless tech experiences across teams. Collaborate closely with security teams to maintain...

Brooklyn, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $164K *

Lead our cybersecurity and governance initiatives, enhancing security operations and risk management while driving compliance with CMMC 2.0 and ISO/IEC 27001 standards. Collaborate across teams to imp...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $225K *

Tackle the procurement lifecycle for mission-critical cooling equipment in data centers. Lead strategic initiatives, supplier performance, and operational excellence, while managing risks and driving...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $150K *

Elevate your career by driving sales growth in the robotics sector. Engage with engineers, manage key accounts, and leverage your technical expertise to convert leads into revenue. Join us in shaping...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$180K - $220K *

Innovate your career by joining a dynamic team focused on translating complex defense requirements into actionable software features, driving product adoption and revenue growth in the Spectrum Domina...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$71K - $107K *

Drive the strategic implementation of advanced AI solutions in Higher Education, engaging with CIOs and CTOs to enhance IT infrastructure and governance. Leverage expertise to deliver impactful presen...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Contribute to maximizing productivity of Federal Enterprise Sales Teams by providing vital sales support and customer communications. Collaborate on projects, manage orders, and deliver exceptional cu...

Illinois, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Optimize runtime authorization strategies across diverse segments, driving technical wins and enabling Sales Engineers. Leverage deep IAM and PAM expertise to deliver impactful solutions, ensuring com...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $157K *

Unlock potential by providing advanced technical expertise to design, implement, and support complex data solutions. Collaborate across teams to ensure data accuracy and resolve issues while leading i...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Healthcare

$72K - $111K *

Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $125K *

Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $207K *

Drive supplier selection and part validation processes across design, NPI, and risk reduction initiatives, ensuring alignment with Jabil's supply chain strategies while optimizing quality and cost-eff...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $190K *

Help us shape the future of AI operations by leading a dynamic team focused on innovative solutions, strategic partnerships, and technical excellence in agentic environments. Drive growth and operatio...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$66K - $131K *

Join a team that's shaping innovative software solutions. Collaborate with stakeholders to design, develop, and maintain applications while ensuring quality and efficiency in a dynamic environment. Gr...

Baltimore, MDRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Drive impactful initiatives by leading complex workstreams that enhance performance, reduce costs, and mitigate risks. Collaborate across teams to influence outcomes and implement strategic improvemen...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Deliver impactful telecom design solutions by overseeing projects, enhancing production efficiency, and collaborating with designers and project managers to meet quality standards and client expectati...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$187K - $253K *

Lead the development of innovative software solutions, driving impactful features and system improvements in a collaborative environment. Utilize advanced programming skills to tackle complex challeng...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Transform complex technical programs into successful outcomes by leading cross-functional teams, ensuring timely delivery, and fostering collaboration among engineering, product, and business partners...

San Diego, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$245K - $260K *

Lead technical solutions for U.S. Army accounts, enhancing digital performance and visibility. Collaborate with executives to develop strategies, conduct presentations, and address complex challenges...

Abell, MDRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform control systems for leading manufacturers by programming and troubleshooting PLC/HMI systems. Collaborate with clients to deliver innovative automation solutions that enhance manufacturing p...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $189K *

Lead, shape, and execute advanced penetration testing assessments, overseeing scoping, planning, and reporting. Collaborate with teams to enhance cybersecurity measures across various platforms, ensur...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.