Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$95K - $115K *

Join us to provide expert application support for cutting-edge separation technologies. Engage with customers throughout their journey, ensuring successful implementation and adoption while collaborat...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$155K - $287K *

Transform enterprise technology sales by driving digital transformation strategies. Collaborate with C-suite executives to modernize legacy systems and implement AI solutions, focusing on Banking, Fin...

Bridgewater, NJRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Technical Services

$72K - $120K *

Join a team that's dedicated to enhancing cyber security infrastructure. As a Security Engineer I, you'll administer security services, conduct audits, and collaborate with analysts to protect against...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$127K - $206K *

Empower customer success by leading strategic service delivery for major accounts. Drive adoption of security solutions, collaborate with C-suite leaders, and manage the entire services lifecycle to m...

Texas, USRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $243K *

Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $190K *

Join a dynamic team to shape the future of cybersecurity solutions across the Americas. As a Senior Solution Engineer, you'll engage deeply with clients, deliver tailored demonstrations, and lead tech...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $189K *

Manage the design, construction, and maintenance of cloud infrastructure for a federal HCM modernization initiative, ensuring secure, reliable environments and automating deployment processes across m...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in driving new business growth across complex technology solutions. Empower senior client relationships and oversee the complete sales lifecycle, leveraging expertise to navigate and n...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$86K - $138K *

Optimize operational support for a large-scale Linux environment, ensuring seamless integration and automation across on-premise and cloud platforms. Collaborate with teams to troubleshoot issues and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $225K *

Champion service integration by leading a multivendor framework that enhances collaboration, accountability, and performance across IT operations, ensuring exceptional service delivery for veterans an...

Rockville, MDRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Reimagine your career as a Solutions Engineer, collaborating with Sales to craft tailored product demonstrations addressing aviation sector challenges, while influencing product development through cu...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$113K - $139K *

Join a team that's driving growth in the commercial construction sector by leveraging your sales expertise and collaborating with innovative professionals to exceed sales quotas and enhance customer r...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Explore opportunities to lead complex integration projects, ensuring seamless data exchange across IT systems. Utilize your expertise in integration technologies to optimize performance and maintain d...

Englewood, CORemote

Yesterday

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$114K - $252K *

Elevate national security through innovative cloud automation in a dynamic role. Architect and automate the infrastructure for AI and data analytics platforms to enhance oversight and efficiency withi...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$126K - $200K *

Lead technical solutions architecture for HPE storage platforms, guiding partners and sales teams in developing resilient infrastructure solutions. Drive engagement, enablement, and strategic initiati...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$111K - $200K *

Champion innovative networking solutions by providing technical leadership and architectural expertise to channel partners, driving sales engagement and opportunity closure across enterprise environme...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$112K - $137K *

Unlock potential by designing and developing interactive dashboards that enhance program performance insights. Collaborate with teams to translate data into actionable visualizations, driving informed...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $185K *

Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$135K - $185K *

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$77K - $117K *

Drive day-to-day operations of Azure and Microsoft 365 services, ensuring optimal performance, incident management, and compliance with service levels while supporting service transitions and maintena...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $170K *

Shape innovative cloud-based solutions as a technical leader, driving best practices in software development. Collaborate with cross-functional teams to deliver scalable, reliable systems while managi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$124K - $145K *

Grow your career with a role that drives compliance and governance within Platform Engineering. As a Business Analyst, you'll monitor regulations, enhance processes, and collaborate across teams to el...

Charlotte, NCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Champion the development of a customer knowledge program, enhancing content accuracy and self-service effectiveness while driving KCS maturity and adoption in a dynamic support environment...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $90K *

Analyze and optimize software support solutions while collaborating with cross-functional teams to ensure robust performance, issue resolution, and enhancements for our client's integrations. Deliver...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engage in advanced engineering of the ServiceNow platform, driving stability and scalability. Collaborate with teams to implement upgrades and integrations, utilizing modern practices to enhance servi...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.