Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Field Application Specialist - Separations Technology, Virgina or Mayland
$95K - $115K *
Join us to provide expert application support for cutting-edge separation technologies. Engage with customers throughout their journey, ensuring successful implementation and adoption while collaborat...
1 week ago
Senior Sales Specialist - Business Process Reengineering, AI & Legacy Modernization (BFSI) - Remote
$155K - $287K *
Transform enterprise technology sales by driving digital transformation strategies. Collaborate with C-suite executives to modernize legacy systems and implement AI solutions, focusing on Banking, Fin...
Reposted yesterday
$72K - $120K *
Join a team that's dedicated to enhancing cyber security infrastructure. As a Security Engineer I, you'll administer security services, conduct audits, and collaborate with analysts to protect against...
3 days ago
$127K - $206K *
Empower customer success by leading strategic service delivery for major accounts. Drive adoption of security solutions, collaborate with C-suite leaders, and manage the entire services lifecycle to m...
Today
Senior Principal Engineer, Solutions Architecture - Networking
$170K - $243K *
Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...
Reposted 3 days ago
$135K - $190K *
Join a dynamic team to shape the future of cybersecurity solutions across the Americas. As a Senior Solution Engineer, you'll engage deeply with clients, deliver tailored demonstrations, and lead tech...
Reposted 4 weeks ago
HCM Cloud Platform & DevOps Engineer
$90K - $189K *
Manage the design, construction, and maintenance of cloud infrastructure for a federal HCM modernization initiative, ensuring secure, reliable environments and automating deployment processes across m...
Reposted 1 week ago
$160K - $190K *
Lead the charge in driving new business growth across complex technology solutions. Empower senior client relationships and oversee the complete sales lifecycle, leveraging expertise to navigate and n...
3 weeks ago
$86K - $138K *
Optimize operational support for a large-scale Linux environment, ensuring seamless integration and automation across on-premise and cloud platforms. Collaborate with teams to troubleshoot issues and...
3 weeks ago
Service Delivery Integration (SDI) Tower Director
$150K - $225K *
Champion service integration by leading a multivendor framework that enhances collaboration, accountability, and performance across IT operations, ensuring exceptional service delivery for veterans an...
1 week ago
$100K - $120K *
Reimagine your career as a Solutions Engineer, collaborating with Sales to craft tailored product demonstrations addressing aviation sector challenges, while influencing product development through cu...
Reposted 3 weeks ago
Sales Specialist, Building & Construction Products
$113K - $139K *
Join a team that's driving growth in the commercial construction sector by leveraging your sales expertise and collaborating with innovative professionals to exceed sales quotas and enhance customer r...
Today
$110K - $130K *
Explore opportunities to lead complex integration projects, ensuring seamless data exchange across IT systems. Utilize your expertise in integration technologies to optimize performance and maintain d...
Yesterday
$114K - $252K *
Elevate national security through innovative cloud automation in a dynamic role. Architect and automate the infrastructure for AI and data analytics platforms to enhance oversight and efficiency withi...
4 weeks ago
$126K - $200K *
Lead technical solutions architecture for HPE storage platforms, guiding partners and sales teams in developing resilient infrastructure solutions. Drive engagement, enablement, and strategic initiati...
Yesterday
$111K - $200K *
Champion innovative networking solutions by providing technical leadership and architectural expertise to channel partners, driving sales engagement and opportunity closure across enterprise environme...
3 weeks ago
$112K - $137K *
Unlock potential by designing and developing interactive dashboards that enhance program performance insights. Collaborate with teams to translate data into actionable visualizations, driving informed...
1 week ago
$135K - $185K *
Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...
Reposted 4 weeks ago
$135K - $185K *
Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...
Reposted 4 weeks ago
$77K - $117K *
Drive day-to-day operations of Azure and Microsoft 365 services, ensuring optimal performance, incident management, and compliance with service levels while supporting service transitions and maintena...
3 weeks ago
$124K - $170K *
Shape innovative cloud-based solutions as a technical leader, driving best practices in software development. Collaborate with cross-functional teams to deliver scalable, reliable systems while managi...
2 weeks ago
Technology Governance Program Business Analyst
$124K - $145K *
Grow your career with a role that drives compliance and governance within Platform Engineering. As a Business Analyst, you'll monitor regulations, enhance processes, and collaborate across teams to el...
3 weeks ago
Zendesk Knowledge Program Manager, Customer Support
$100K - $120K *
Champion the development of a customer knowledge program, enhancing content accuracy and self-service effectiveness while driving KCS maturity and adoption in a dynamic support environment...
4 weeks ago
Application Support Engineer I (Must be based in Pacific Time Zone)
$79K - $90K *
Analyze and optimize software support solutions while collaborating with cross-functional teams to ensure robust performance, issue resolution, and enhancements for our client's integrations. Deliver...
1 month ago
$110K - $130K *
Engage in advanced engineering of the ServiceNow platform, driving stability and scalability. Collaborate with teams to implement upgrades and integrations, utilizing modern practices to enhance servi...
Reposted 2 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.