Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$67K - $108K *
Explore a dynamic role supporting outside plant projects, ensuring material accuracy and inventory management. Collaborate with teams to enhance processes and track construction milestones while maint...
2 days ago
Senior Information Security Specialist
$120K - $160K *
Join a team that's committed to enhancing our cybersecurity and GRC programs. You'll drive initiatives across risk management, compliance, and operational security, playing a vital role in strengtheni...
Reposted 1 week ago
$100K - $120K *
Manage the configuration and administration of our quote-to-cash platform, enhancing DealHub and Salesforce systems to optimize business operations. Collaborate to design robust workflows, governance...
1 month ago
$67K - $108K *
Drive outside plant project support by managing materials, tracking inventory, and ensuring accuracy in reporting. Collaborate with teams to enhance processes and support construction efforts while ma...
2 days ago
$80K - $95K *
Join our team to enhance operational systems for our go-to-market efforts. You’ll collaborate with multiple departments to optimize workflows, automate processes, troubleshoot issues, and improve data...
Reposted 3 weeks ago
Product Support Engineer - Level 2
$73K - $139K *
Shape the future by providing expert support in software troubleshooting and diagnostics, collaborating with cross-functional teams to resolve complex technical issues and enhance customer satisfactio...
1 month ago
Product Support Engineer - Level 2
$92K - $174K *
Join our team to optimize product support and drive software engineering excellence. Utilize your expertise in troubleshooting and technical analysis to enhance customer experience and advance product...
1 month ago
Manager, Technical Services & Customer Support
$95K - $105K *
Lead a dynamic team of Field Engineers to optimize post-sales technical services, ensuring seamless installations and exceptional support for mission-critical audio recording solutions in public safet...
Today
$110K - $130K *
Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...
2 weeks ago
$73K - $111K *
Explore pivotal field service initiatives, enhance operational excellence, and provide expert coaching to elevate service performance across the MHE Solutions network, driving continuous improvement a...
3 weeks ago
$65K - $101K *
Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...
3 weeks ago
ServiceNow Developer - SPM (390)
$110K - $130K *
Lead the design and development of ServiceNow solutions to enhance portfolio management capabilities, aligning them with federal standards while collaborating with cross-functional teams to drive effi...
3 weeks ago
Senior Support Solutions Specialist
$85K - $95K *
Join as a critical team member to manage and enhance productivity platforms, ensuring stability, security, and user satisfaction. Collaborate across teams to drive operational maturity and navigate co...
3 weeks ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
3 days ago
Technology Solutions Consultant, DEX Specialist - (Remote, USA)
$125K - $150K *
Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...
1 week ago
$96K - $129K *
Join us to oversee daily IT operations for critical Public Safety systems. Lead a team, enhance service quality, and ensure compliance while collaborating with various stakeholders to implement upgrad...
5 days ago
$80K - $95K *
Launch operational efficiencies by bridging gaps between Engineering and Customer Experience. Diagnose complex issues, execute backend fixes, and enhance production support using AI and API technologi...
Reposted 3 weeks ago
Administrative Support Spec - N3
$62K - $116K *
Contribute to diverse functional areas by gathering, analyzing, and reporting data. Enhance workflows and support project execution through effective communication and organization, ensuring seamless...
2 weeks ago
$67K - $108K *
Support outside plant projects by analyzing records, statistics, and reports. Collaborate with engineering and construction teams to ensure timely and budget-compliant project completion while managin...
2 days ago
$120K - $145K *
Transform customer engagement by providing expert pre-sales technical support, leading complex solution development, and delivering impactful presentations to ensure tailored solutions meet client nee...
Yesterday
Product Business Support Specialist
$83K - $140K *
Join a dynamic team to drive insurance product design and implementation. Collaborate cross-functionally to manage projects, ensuring alignment with strategic goals while facilitating effective busine...
5 days ago
$83K - $125K *
Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...
Today
$62K - $103K *
Join our dynamic Talent Acquisition team to drive full life-cycle recruitment, partnering with leaders to source top technical talent and support strategic business initiatives through innovative sour...
3 days ago
$95K - $115K *
Engage with cross-functional teams to translate business needs into actionable system requirements, focusing on cloud-based applications and Medicare systems. Drive Agile product development and ensur...
6 days ago
Systems Engineering Specialist (Active Directory/Azure AD/Identity)
$120K - $145K *
Lead the design and implementation of Active Directory and Azure AD solutions, ensuring seamless integration and security across platforms. Collaborate with a dedicated team to enhance identity manage...
Reposted 2 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.