Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$148K - $214K *

Grow your career by driving MSP revenue growth through strategic partnerships, developing joint business plans, and executing go-to-market strategies. Collaborate cross-functionally to expand market p...

Toronto, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join us to design and develop secure backend services and APIs that enhance platform capabilities, drive enterprise adoption, and support innovative solutions leveraging AI and modern architecture...

Toronto, ONRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $100K *

Unlock your potential as you support institutional clients through onboarding, training, and engagement. Collaborate with cross-functional teams to enhance customer satisfaction and drive retention in...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Transform architecture strategy in a leading healthcare organization, driving innovation and collaboration across IT infrastructure while ensuring alignment with business and regulatory standards...

Massachusetts, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$92K - $124K *

Join a dynamic team to lead Quality Assurance efforts, ensuring software solutions meet business objectives. Design and execute testing strategies, mentor junior testers, and enhance system reliabilit...

Olympia, WARemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $128K *

Unlock potential by integrating identity platforms with robust security measures. Collaborate within agile teams to design and maintain APIs, ensuring seamless data flow across federal systems while a...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $110K *

Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$161K - $299K *

Drive impactful change by managing 1LMX product solutions across the enterprise. Collaborate with stakeholders to align transformation capabilities with business needs, ensuring successful deployment...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $158K *

Champion operational excellence by managing the Avantra platform for SAP, ensuring secure, efficient monitoring and automation across diverse environments while collaborating with cross-functional tea...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $206K *

Join a dynamic team as you design and implement Azure IaaS solutions, ensuring operational support and service delivery for a government customer. Contribute to system modernization and enhance servic...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Deliver impactful commercial proposals by integrating technical insights, pricing models, and client requirements. Collaborate across teams to ensure precision and clarity in complex project pursuits...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Take ownership of complex proposal development, integrating technical and commercial insights to create compelling client-facing documents. Collaborate across teams to ensure precision and clarity in...

Akron, OHRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $322K *

Join a dynamic team to lead and empower Solutions Engineers, driving technical sales excellence while fostering collaborative innovation and ensuring customer success through strategic insights and re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$144K - $180K *

Drive strategic enhancements in distribution channels, leveraging data insights and partnerships to maximize sales and compliance. Lead cross-functional teams to innovate and elevate the company's mar...

RemoteRemote

3 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $95K *

Analyze aerial data processing to create precise deliverables while collaborating with project leads. Ensure accuracy, troubleshoot issues, and maintain quality in various markets, driving successful...

Raleigh, NCRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower accuracy in aerial data processing as you ensure reliable deliverables from LiDAR and imagery. Collaborate with stakeholders and lead quality control efforts to support project success and dri...

Overland Park, KSRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$66K - $110K *

Optimize your career by joining a dynamic team of cyber threat experts. You'll monitor, detect, and respond to security incidents, ensuring robust protection for customer environments while collaborat...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$89K - $148K *

Unlock potential by leveraging your electrical engineering expertise to support military vessel operations. Collaborate with teams to ensure safe, reliable electrical systems while managing design and...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in driving growth for Lifecycle Services by managing performance, developing seller competencies, and executing strategic business plans across assigned regions. Collaborate with teams...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$112K - $168K *

Transform the future of chromatography and mass spectrometry by driving sales growth through strategic client engagement and technical expertise in a dynamic commercial environment. Elevate customer e...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Unlock your potential by leading ServiceNow initiatives, driving innovation while managing projects and collaborating on demos to enhance customer solutions. Engage with teams to ensure alignment with...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$68K - $143K *

Analyze and reengineer business processes to enhance operational efficiency, collaborating with stakeholders to ensure alignment with strategic goals and regulatory requirements while supporting syste...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $115K *

Lead the execution and optimization of email and SMS marketing channels, enhancing performance and compliance. Own end-to-end processes, from creative testing to analytics, while collaborating cross-f...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Empower Data and AI Leaders by providing expert technical counsel, optimizing decision-making, and enhancing client success through tailored strategies and proactive thought leadership in a dynamic, c...

CanadaRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.