Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$85K - $95K *

Lead customer enablement for North America OEM accounts, ensuring satisfaction and operational excellence. Oversee issue resolution, process improvements, and cross-team collaboration to drive revenue...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Join a team that's dedicated to providing expert technical support for ABB's Low and Medium Voltage drives. You'll perform installations, troubleshooting, and maintenance while collaborating with cust...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$92K - $170K *

Drive innovation by designing, implementing, and maintaining complex software solutions. Collaborate with teams to translate business needs into technical specifications, ensuring seamless integration...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...

Mount Pleasant, PARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Champion cybersecurity excellence by leading governance, risk management, and compliance efforts. Drive remediation activities and ensure the protection of critical systems while translating complex f...

Chicago, ILRemote

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$117K - $195K *

Champion innovative automation solutions by analyzing and documenting business processes. Collaborate with cross-functional teams to optimize workflows and deliver high-quality RPA implementations tha...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$135K - $216K *

Shape the future of aviation by ensuring the highest quality standards in site installations for critical FAA systems. This hands-on role requires expertise in construction inspection and quality assu...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion profitable sales growth by leveraging hydraulic expertise to drive market share and develop new business opportunities. Build strong customer relationships and deliver innovative fluid handli...

Saint-alphonse-de-granby, QCRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$172K - $275K *

Join us in resolving complex adoption challenges through innovative solutions, ensuring successful product deployment and growth. Collaborate with teams to design tailored strategies and influence bes...

Florida, USRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive operational excellence by enhancing reliability and performance of a SaaS platform. Collaborate with development teams to implement automation, incident management, and observability practices...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$74K - $100K *

Partner with us to enhance customer satisfaction through field service excellence. This role involves troubleshooting, repairing, and maintaining equipment while ensuring compliance with safety standa...

Hebron, KYRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion financial planning and cost management for modernization programs, ensuring compliance and viability through effective forecasting and Earned Value Management. Collaborate with project teams...

Radford, VARemote

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$104K - $153K *

Unlock your potential by leading the technical delivery of workforce applications. Collaborate with teams to enhance productivity through automation, AI, and integrations, ensuring secure and efficien...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...

Philadelphia, PARemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$184K - $276K *

Elevate the execution of large-scale technology initiatives, leading cross-functional teams to translate business goals into effective technical solutions. Drive delivery accountability while connecti...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Tackle complex problems by implementing ServiceNow solutions for top clients. Collaborate with a dynamic team, ensuring quality and efficiency in digital transformation projects, while delivering impa...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Help us drive growth by managing key accounts and generating new business opportunities. Leverage your consultative sales skills to build relationships and deliver tailored solutions for enterprise cl...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Transform client business processes as a Senior ServiceNow Solution Consultant. Collaborate on solution design, provide pre-sales support, and ensure quality governance while driving continuous improv...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $145K *

Unlock your potential by designing CI/CD pipelines and automating processes. Collaborate with teams to enhance development efficiency while ensuring system compliance and security across AWS and Azure...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Lead transformative deployments in healthcare by collaborating with executives and stakeholders. Drive operational change, manage complex projects, and enhance staffing strategies across health system...

San Francisco, CARemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$100K - $160K *

Join a dynamic team to execute complex industrial automation service tasks, ensuring customer satisfaction by delivering high-quality technical support and identifying growth opportunities within the...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $190K *

Innovate solutions by leading the strategy and implementation of AI and automation in critical facilities operations, translating operational challenges into digital advancements to enhance safety, ef...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Drive innovation by developing AI and automation solutions that enhance operational efficiency and member experiences. Collaborate with cross-functional teams to design, deploy, and support secure, sc...

Winston Salem, NCRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$83K - $93K *

Advance innovation by installing and testing autonomous vehicle systems, ensuring optimal performance through troubleshooting and collaboration. Engage with customers and travel extensively to deliver...

Chalfont, PARemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.