Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$92K - $170K *
Drive innovation by designing, implementing, and maintaining complex software solutions. Collaborate with teams to translate business needs into technical specifications, ensuring seamless integration...
3 weeks ago
Cybersecurity Lead / ISSM Support
$120K - $145K *
Champion cybersecurity excellence by leading governance, risk management, and compliance efforts. Drive remediation activities and ensure the protection of critical systems while translating complex f...
Yesterday
$117K - $195K *
Champion innovative automation solutions by analyzing and documenting business processes. Collaborate with cross-functional teams to optimize workflows and deliver high-quality RPA implementations tha...
Yesterday
Director of Data Center Services
$125K - $150K *
Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...
2 weeks ago
Site Installation Quality Assurance Specialist
$135K - $216K *
Shape the future of aviation by ensuring the highest quality standards in site installations for critical FAA systems. This hands-on role requires expertise in construction inspection and quality assu...
3 weeks ago
Hydraulic Sales Specialist - Canada
$80K - $95K *
Champion profitable sales growth by leveraging hydraulic expertise to drive market share and develop new business opportunities. Build strong customer relationships and deliver innovative fluid handli...
1 week ago
Field Service Technician II - CVG
$74K - $100K *
Partner with us to enhance customer satisfaction through field service excellence. This role involves troubleshooting, repairing, and maintaining equipment while ensuring compliance with safety standa...
1 week ago
$110K - $130K *
Champion financial planning and cost management for modernization programs, ensuring compliance and viability through effective forecasting and Earned Value Management. Collaborate with project teams...
Yesterday
$110K - $130K *
Drive operational excellence by enhancing reliability and performance of a SaaS platform. Collaborate with development teams to implement automation, incident management, and observability practices...
2 weeks ago
$110K - $130K *
Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...
Reposted 5 days ago
Sr. Director - Advanced Technical Solutions (ATS)
$184K - $276K *
Elevate the execution of large-scale technology initiatives, leading cross-functional teams to translate business goals into effective technical solutions. Drive delivery accountability while connecti...
Reposted 2 days ago
Senior Workforce Solutions Engineer
$104K - $153K *
Unlock your potential by leading the technical delivery of workforce applications. Collaborate with teams to enhance productivity through automation, AI, and integrations, ensuring secure and efficien...
2 days ago
$95K - $115K *
Tackle complex problems by implementing ServiceNow solutions for top clients. Collaborate with a dynamic team, ensuring quality and efficiency in digital transformation projects, while delivering impa...
Reposted 3 weeks ago
$80K - $95K *
Help us drive growth by managing key accounts and generating new business opportunities. Leverage your consultative sales skills to build relationships and deliver tailored solutions for enterprise cl...
1 week ago
Solutions Engineer - Cloud & DevOps
$90K - $145K *
Unlock your potential by designing CI/CD pipelines and automating processes. Collaborate with teams to enhance development efficiency while ensuring system compliance and security across AWS and Azure...
1 week ago
Senior ServiceNow Solution Consultant (Canada)
$100K - $120K *
Transform client business processes as a Senior ServiceNow Solution Consultant. Collaborate on solution design, provide pre-sales support, and ensure quality governance while driving continuous improv...
2 weeks ago
$90K - $110K *
Lead transformative deployments in healthcare by collaborating with executives and stakeholders. Drive operational change, manage complex projects, and enhance staffing strategies across health system...
Yesterday
$100K - $160K *
Join a dynamic team to execute complex industrial automation service tasks, ensuring customer satisfaction by delivering high-quality technical support and identifying growth opportunities within the...
Reposted 2 weeks ago
$170K - $190K *
Innovate solutions by leading the strategy and implementation of AI and automation in critical facilities operations, translating operational challenges into digital advancements to enhance safety, ef...
3 weeks ago
$83K - $93K *
Advance innovation by installing and testing autonomous vehicle systems, ensuring optimal performance through troubleshooting and collaboration. Engage with customers and travel extensively to deliver...
2 days ago
Technical Security Controls Principal
$93K - $155K *
Join a team that's driving the future of cybersecurity by leading technical security control initiatives. Your expertise will shape enterprise security across multiple domains, ensuring effective cont...
3 weeks ago
DAI Data Integration/Replication Engineer
$75K - $158K *
Shape the future of federal data integration by leveraging Oracle EBS expertise to create actionable insights and advanced dashboards. Collaborate with cross-functional teams and enhance government da...
Reposted 1 week ago
Business Development Executive
$100K - $120K *
Drive new logo acquisition and revenue growth by managing the full sales cycle for assigned prospects, leveraging industry expertise and consultative selling to deliver tailored solutions and achieve...
3 weeks ago
Business Development Executive
$100K - $120K *
Drive new logo acquisition and revenue growth by managing the full sales cycle, leveraging industry expertise to align solutions with customer needs, and collaborating with internal teams for successf...
3 weeks ago
Licensing Sales Specialist - VMware Broadcom
$77K - $101K *
Join a team that's dedicated to optimizing licensing and renewals. Leverage your expertise in VMware/Broadcom to enhance customer retention and drive sales growth through effective account management...
Yesterday
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.