Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$113K - $139K *

Champion sales growth in the Building & Construction sector by exceeding quotas, collaborating with teams, and providing market insights to drive product adoption and customer engagement across your t...

Dallas, TXRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$96K - $124K *

Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Lead the charge in applying human-centered design to enhance digital solutions for the U.S. Department of Veterans Affairs, translating user needs into innovative, accessible experiences supported by...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$99K - $120K *

Build innovative building automation systems in a fast-paced, remote environment. Lead design projects while mentoring junior engineers, collaborating with diverse teams to ensure high-quality deliver...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$94K - $157K *

Unlock potential by designing and delivering innovative RPA solutions using UiPath. Collaborate with cross-functional teams to enhance automation processes, ensuring high-quality outcomes and adherenc...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$94K - $157K *

Engineer and deliver innovative RPA solutions using UiPath, collaborating across teams to meet organizational needs. This role requires hands-on expertise, commitment to quality, and participation in...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform legacy systems into modern applications, leveraging your expertise in IBMi and collaborating with international teams to meet diverse client needs. Drive innovation and excellence in system...

Chicago, ILRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Deliver advanced technical support for desktop, server, and cloud environments, ensuring optimal performance and security. Mentor junior staff while resolving complex issues and enhancing client satis...

California, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Pioneer engaging visual communications by transforming complex data into compelling graphics. Collaborate with teams to create materials that support strategic initiatives, ensuring clarity and access...

Maryland, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive technical solutions and client satisfaction as you partner with internal teams, enhancing client engagement through innovative use of our solutions, troubleshooting complex integrations, and fos...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $130K *

Lead the charge in optimizing IT operations and security across multiple business units. Oversee service management, endpoint security, and compliance, ensuring seamless integration and support for a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $158K *

Contribute to the security of critical Oracle systems by designing and implementing cyber controls. Collaborate with teams to ensure compliance, support testing phases, and produce quality deliverable...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $175K *

Transform operations by leveraging your expertise in IT and cybersecurity. Collaborate with leaders to enhance processes, drive efficiency, and ensure compliance while mentoring teams and aligning str...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by leading complex control systems projects, ensuring delivery excellence across safety, quality, and customer satisfaction. Mentor Project Managers and drive strategic alignment to s...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$141K - $236K *

Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...

San Diego, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive successful project delivery in the Telco services sector by managing complex initiatives, collaborating with stakeholders, and ensuring alignment with business goals while maintaining timelines...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading technology strategy for Facilities Management and Workplace Services. Drive platform governance, lifecycle management, and continuous improvement to enhance operations and...

Indianapolis, INRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $150K *

Shape the future of communication technology by providing expert technical support and training to diverse clients. Collaborate with sales and engineering teams to deliver innovative solutions while m...

Phoenix, AZRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$89K - $131K *

Transform healthcare delivery by optimizing Epic Willow applications. Collaborate with pharmacy and IT teams to enhance workflows, ensure compliance, and support safe medication management. Drive syst...

Norfolk, VARemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $119K *

Unlock potential by driving the implementation and support of healthcare IT solutions. Collaborate with clients to translate business needs into innovative technical strategies that enhance data analy...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Empower businesses by analyzing transaction data and crafting actionable insights. Collaborate with sales to design solutions, build prototypes, and present findings to executives, driving enterprise...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $114K *

Lead the charge in HVAC installation and maintenance across diverse sites, ensuring quality and safety. Collaborate with teams, supervise subcontractors, and manage projects in both CONUS and OCONUS e...

Alexandria, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's dedicated to enhancing cybersecurity through proactive threat detection and response. Collaborate with cross-functional teams to develop and refine intelligence processes, ensuring...

Pennsylvania, USRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $250K *

Accelerate your career by driving new business in the SLED sector. Own your territory, build strategic relationships, and deliver innovative IT solutions with support from top-tier engineering teams a...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.