Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$85K - $100K *

Partner with us to elevate transmission and distribution projects through innovative testing, troubleshooting, and maintenance of protective relaying equipment while ensuring optimal performance and r...

Odessa, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $158K *

Lead technical discovery and pre-sales consultations, translating complex product capabilities into practical solutions. Collaborate with Sales to ensure prospects understand integration paths and pro...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $93K *

Transform packaging operations by executing installations, troubleshooting, and training on advanced machinery. Collaborate with teams to ensure optimal performance and reliability across diverse indu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$70K - $110K *

Elevate your career as a CyberArk SME/DevOps Engineer, implementing secure solutions for federal modernization. Leverage your expertise in privileged access management to drive best practices and enha...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$128K - $173K *

Lead the charge in modernizing mission-critical case management systems. Drive operational excellence in a 24/7 support team, ensuring incident response and production stability while fostering Agile...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $130K *

Champion the enablement engine for Cloud Compute and GPU products, transforming complex technical capabilities into actionable training and tools for sales teams, ensuring alignment with product relea...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $115K *

Elevate the quality of healthcare technology by owning test strategies for platform components, enhancing automation, and ensuring stability across releases. Collaborate with cross-functional teams to...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $125K *

Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Unlock potential by driving sales strategies for net-new logo acquisition. Own the full sales cycle, engage diverse stakeholders, and navigate complex procurement paths to achieve revenue targets and...

Raleigh, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of technology sales, driving net-new acquisitions and managing complex sales cycles. Engage diverse stakeholders and deliver impactful presentations, all while nav...

Jersey City, NJRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $127K *

Unlock the potential of SAP Integration solutions by designing, developing, and supporting innovative software systems for improved data exchange and functionality, ensuring alignment with project spe...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $101K *

Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform software solutions by leading development efforts and enhancing Enterprise Content Management applications. Collaborate on diverse projects, ensuring system compatibility and delivering inno...

Washington, DCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$120K - $140K *

Transform enterprise application environments by leading upgrades and enhancements. Collaborate on complex integration projects, ensuring compatibility and performance across multiple platforms while...

Mclean, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$90K - $110K *

Join a team that's dedicated to driving impactful sales initiatives by engaging IT leaders at Global 5000 companies. Your role will focus on generating qualified meetings, leveraging technology, and c...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to providing exceptional remote technical support for complex issues across our product lines. Collaborate with peers to resolve challenges and ensure customer satisfactio...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Unlock your potential as a senior leader in Field Service Management, overseeing solutions for healthcare and asset-intensive sectors. Drive technical excellence, mentor teams, and shape innovative st...

Arlington, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Support the installation, maintenance, and troubleshooting of Battery Energy Storage Systems. Leverage your expertise in electrical systems and energy management to ensure optimal performance and safe...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $100K *

Drive the design and management of high-performing cloud infrastructures, ensuring their availability, performance, and security. Collaborate with teams to implement automations and improve systems wh...

Michigan, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $151K *

Unlock potential by driving revenue growth through innovative cloud solutions. Collaborate with a dynamic sales team to manage the full sales cycle, build relationships, and mentor junior representati...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $165K *

Tackle challenges by ensuring operational excellence through strategic planning, effective resource management, and continuous improvement, while leading a team to meet commitments in a dynamic startu...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $90K *

Transform your marketing career by driving product strategies and campaigns. Collaborate with cross-functional teams to create compelling messaging and targeted programs that enhance customer engageme...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $90K *

Join a dynamic team to drive product marketing and ABM strategies, enhancing customer engagement and market presence through compelling messaging and targeted campaigns that foster growth and awarenes...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $144K *

Join our team to manage z/OS systems, ensuring efficient installation and maintenance while delivering critical support to government clients. This role demands strong technical expertise and the abil...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's driving technical sales excellence in the East Coast market. As a key player, you'll lead the sales cycle, engage with customers, and deliver tailored solutions that drive significa...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.