Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$90K - $110K *

Support the installation, maintenance, and troubleshooting of Battery Energy Storage Systems. Leverage your expertise in electrical systems and energy management to ensure optimal performance and safe...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $100K *

Drive the design and management of high-performing cloud infrastructures, ensuring their availability, performance, and security. Collaborate with teams to implement automations and improve systems wh...

Michigan, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $151K *

Unlock potential by driving revenue growth through innovative cloud solutions. Collaborate with a dynamic sales team to manage the full sales cycle, build relationships, and mentor junior representati...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $165K *

Tackle challenges by ensuring operational excellence through strategic planning, effective resource management, and continuous improvement, while leading a team to meet commitments in a dynamic startu...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $90K *

Transform your marketing career by driving product strategies and campaigns. Collaborate with cross-functional teams to create compelling messaging and targeted programs that enhance customer engageme...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $90K *

Join a dynamic team to drive product marketing and ABM strategies, enhancing customer engagement and market presence through compelling messaging and targeted campaigns that foster growth and awarenes...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $144K *

Join our team to manage z/OS systems, ensuring efficient installation and maintenance while delivering critical support to government clients. This role demands strong technical expertise and the abil...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's driving technical sales excellence in the East Coast market. As a key player, you'll lead the sales cycle, engage with customers, and deliver tailored solutions that drive significa...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$187K - $224K *

Lead the charge in managing complex technical solutions across multiple workstreams, ensuring seamless integration and delivery for a high-stakes federal program. Drive risk management and stakeholder...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $189K *

Join a dynamic team to lead continuous cyber asset assessments, ensuring robust security by mentoring engineers, driving strategic assessments, and enhancing federal cyber defense through innovative v...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $139K *

Champion sales growth in the Building & Construction sector by exceeding quotas, collaborating with teams, and providing market insights to drive product adoption and customer engagement across your t...

Dallas, TXRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$96K - $124K *

Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Lead the charge in applying human-centered design to enhance digital solutions for the U.S. Department of Veterans Affairs, translating user needs into innovative, accessible experiences supported by...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$99K - $120K *

Build innovative building automation systems in a fast-paced, remote environment. Lead design projects while mentoring junior engineers, collaborating with diverse teams to ensure high-quality deliver...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$94K - $157K *

Unlock potential by designing and delivering innovative RPA solutions using UiPath. Collaborate with cross-functional teams to enhance automation processes, ensuring high-quality outcomes and adherenc...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$94K - $157K *

Engineer and deliver innovative RPA solutions using UiPath, collaborating across teams to meet organizational needs. This role requires hands-on expertise, commitment to quality, and participation in...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform legacy systems into modern applications, leveraging your expertise in IBMi and collaborating with international teams to meet diverse client needs. Drive innovation and excellence in system...

Chicago, ILRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Pioneer engaging visual communications by transforming complex data into compelling graphics. Collaborate with teams to create materials that support strategic initiatives, ensuring clarity and access...

Maryland, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive technical solutions and client satisfaction as you partner with internal teams, enhancing client engagement through innovative use of our solutions, troubleshooting complex integrations, and fos...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $130K *

Lead the charge in optimizing IT operations and security across multiple business units. Oversee service management, endpoint security, and compliance, ensuring seamless integration and support for a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $158K *

Contribute to the security of critical Oracle systems by designing and implementing cyber controls. Collaborate with teams to ensure compliance, support testing phases, and produce quality deliverable...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $175K *

Transform operations by leveraging your expertise in IT and cybersecurity. Collaborate with leaders to enhance processes, drive efficiency, and ensure compliance while mentoring teams and aligning str...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by leading complex control systems projects, ensuring delivery excellence across safety, quality, and customer satisfaction. Mentor Project Managers and drive strategic alignment to s...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$141K - $236K *

Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...

San Diego, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive successful project delivery in the Telco services sector by managing complex initiatives, collaborating with stakeholders, and ensuring alignment with business goals while maintaining timelines...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.